I have been a regular customer for several years! The reason: I don't know any other coffee supplier in London where I can buy this fantastic quality of (Jamaican Blue Mountain) coffee, receive it onl... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... Voir plus
Many, many years ago as a 14 year old school boy passing the teachers rest room on my way to our science class. A beautiful coffee aroma oozed out into the corridor. That smell stayed with me fo... Voir plus
Tremendously slick , efficient service from website order. Arrived quickly in huge box for 250g bag. It's a present so the provenance certificates add to the excitement, as will the rather posh lookin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.
Coordonnées de contact
2 London Bridge Walk , SE1 2SX, London, Royaume-Uni
- 0207 117 2919
- sales@jamaicacoffeetrading.co.uk
- jamaicacoffeetrading.co.uk
4,9
Excellent
523 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bag arrived in a box but packet…
Bag arrived in a box but packet partially open & coffee in box
3 juillet 2024
Réponse de Jamaica Coffee Trading Co
Hi Elaine,
Thank you for letting us know. We have sent another order out again in the last 2 hours at no extra cost.
We hope this is fine with you and the order arrives in good order this time.
Sometimes Royal Mail is not very careful with the deliveries they make.
We hope you have a very good day also.
Kindest regards
Edward Fraser
Superb coffee delivered quickly and at…
Superb coffee delivered quickly and at a good price
26 mai 2024
Réponse de Jamaica Coffee Trading Co
thank you
regular customer
I have used them regularly for several years
The product is great and the service always helpful.
21 février 2024
Réponse de Jamaica Coffee Trading Co
thank you
Exceptional Service
Sadly the Royal Mail lost my order, but I cannot praise JCTC enough for the way they handled the matter, going above and beyond in to resolve an issue not of their making. I have been buying coffee from them for years, which is excellent by the way, and have never had an issue. Anyone can give good service when nothing goes wrong, I find it's how a company deals with you when there is a problem that is a true indicator of their worth and I have never experienced such exceptional service as I did in this case.
I would have no problem recommending them for their coffee alone, which is always supplied freshly roasted and ground, but add that to the aforementioned exceptional service, and I would say you would be hard pressed to find a better company to deal with than Jamaica Coffee Trading Co.
Thank you
25 janvier 2024
Réponse de Jamaica Coffee Trading Co
Thank you Ms Briggs , we appreciate the feedback , it means a lot to us
The Blue Mountain coffee just wasn’t as…
The Blue Mountain coffee just wasn’t as I remember it. Pity.
20 janvier 2024
Réponse de Jamaica Coffee Trading Co
Hi We are reaching out to you now to see what the issue is. The customer is always right at jctc
Edward
The coffee was ordered one afternoon…
The coffee was ordered one afternoon and arrived the next morning. Excellent service.
29 décembre 2023
Réponse de Jamaica Coffee Trading Co
thank you :)
Brilliant customer service great coffee…
Brilliant customer service great coffee would definitely recommend
2 janvier 2024
Réponse de Jamaica Coffee Trading Co
thank you :)
Good experience, even better coffee
Never purchased coffee from this company before but glad I did. No problem with ordering or delivery. Fabulous coffee! Will order again
12 décembre 2023
Réponse de Jamaica Coffee Trading Co
thank you :)
No update on delivery and delivery is…
No update on delivery and delivery is days late
10 décembre 2023
Réponse de Jamaica Coffee Trading Co
Hi Pippa
We have juat fully refunded your order. We will also send out another shipment of the same order for free at no extra cost.
We hope this helps. If you end up having two deliveries its fine with us, the customer is always right.
We will call you on Monday to see how you are doing also.
Edward
Hi Pippa , We are sorry your order is delayed. It went out yesterday , we saw your email but we were tied up roasting all day yesterday. Your order should be with you by Monday. We will check in with you just tom make sure all is well on Monday.
Have a great weekend.
Kindest regards
Edward
Jamaican blue mountain medium roast…
I recently purchased medium roast Jamaican blue mountain coffee from you, suitable for a filter coffee machine. It was my first order after a friend’s recommendation so I just wanted to see what I thought of it. I’m can say that I’m not impressed- about one third of the packet contained unground beans which would obviously not filter through my machine, resulting in weak coffee. It was very disappointing as the coffee at the top of the pack was delicious.
I would be interested to hear your views on this - I assume this is an error in your manufacturing?
Answer to response from Jamaica coffee trading - I did email you about this, to your customer service department, and received no response from you, hence when I was asked to provide a review, I copied my email to you. I have attached a photo of some of the solid beans in the bottom of the bag
27 octobre 2023
Réponse de Jamaica Coffee Trading Co
Hi Julie
We believe the customer is always regardless of the issue.
Each order is processed through rigorous checks. We have never had a compliant like this before but we can only guess this a a first.
We very very sorry for your experience.
We have just processed a full refund on your account.
We will also send out the same order again to you for free today.
We would have been happy to talk over the phone if you called us also.
Everything we do we do to keep our customers happy.
We hope this helps.
Thank you for shopping with us and the feedback on Trust Pilot.
Kindest regards
Edward
Hi Julie
We will look for that email.
Your refund has now been processed and the order has been shipped out again for free.
Its our mission to keep all customers happy.
Kindest regards
Edward
Réponse de Jamaica Coffee Trading Co
thanks Johnny
Simply The Best
As Tina Turner would say - simply the best. 100% authentic, guaranteed.
Purchase with confidence - what you see, is what you get.
They are yet to be beaten on price. 10% off for life when you sign up.
The staff are amazing and always happy to accommodate special requests where possible.
8 novembre 2023
Réponse de Jamaica Coffee Trading Co
Hi Gail, sorry for the late response, its been a bit busy :) thanks for the feedback. have a wonderful Christmas if we don't speak before then. Thanks again for your orders. Edward
Great experience
It was easy to find exactly what I wanted on the website and ordering was easy. Delivery was fast and the coffee is delicious.
The price is very competitive.
I will definitely be using the Jamaica Coffee Trading Co for my next order.
8 novembre 2023
Réponse de Jamaica Coffee Trading Co
thank you for the kind words and 5 stars , we must make the time to respond to all the other reviews also.
we always try to keep our customers happy.
kind regards
Edward
Great delivery service
Great delivery service, and the goods arrived in tact and in great condition. The smell from the coffee from outside the unopened package was complex, layered and overwhelmingly delicious! I will order from them again.
3 novembre 2023
Réponse de Jamaica Coffee Trading Co
Thanks Broomhilda much appreciated
Premium coffee from a premium company…
Premium coffee from a premium company with premium service
1 novembre 2023
Réponse de Jamaica Coffee Trading Co
Thanks Anglian Customer
Best authentic Jamaican Blue Mountain…
Best authentic Jamaican Blue Mountain at the best price in London
13 octobre 2023
Réponse de Jamaica Coffee Trading Co
Hi Savvas , we hope all is well. Thanks for the feedback.
A constantly good experience
A good constant supply. Arrives shortly after purchase and of course the coffee is superb!
27 septembre 2023
Réponse de Jamaica Coffee Trading Co
Thanks GN :)
good price and always delivered promptly
5 septembre 2023
Réponse de Jamaica Coffee Trading Co
Thanks Alison
erything went as it should do the…
Everything went as it should do the coffee was delivered well packaged and tasted as I expected delicious
20 août 2023
Fabulous service kind and knowledgeable…
Fabulous service kind and knowledgeable
Sylvie Tarnovsky
25 juillet 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.