JCP Estate Agents Avis 103

Francis was patient, thorough and extremely professional throughout the whole process of selling my late uncles flat.
I wouldn't hesitate to recommend these agents.

I had made a mistake and needed to reschedule. JCP were very kind about this.

Francis was extremely efficient and effective in getting our transaction over the line. He was highly professional and very supportive throughout the process. JCP staff also provided a prompt and courteous service. If the circumstances arise we will certainly instruct JCP again.

Jacob truly made all the difference. His reliability and promptness are evident, coupled with his extensive knowledge of the rental market. He’s built strong relationships with landlords and transforms challenging situations into purposeful and manageable ones.

Working directly with Jacob transformed our rental experience. It no longer felt like a tenancy; instead, it felt like we had a dedicated team ensuring the property’s maintenance and a positive experience for our family and the landlord.

Francis was very helpful and consistently calm and good natured helping us to navigate the process of buying a property in central Oxford

Jacob was really helpful and provided us with excellent support and guidance around our house sale. Would 100% recommend!

Working with Carolina De Ponte Gómez was an absolute pleasure! She is professional, responsive, and incredibly knowledgeable about the Oxford local market. She has taken the time to understand our needs, to find our home in Oxford. I highly recommend Carolina to anyone looking for a top-tier real estate expert.

We have just completed a sale with Francis of JCP and it has been our best and smoothest sale in a long time, mostly due to their excellent support and know-how. They liaised with the vendor and solicitors very efficiently and smoothed out any issues, highly recommended

Francis at JCP was always pragmatic and helpful and made what could have been a complicated process quite straightforward.

We have used JCP on a number of previous occasions and wouldn’t hesitate to use them again. Francis is extremely diligent in his approach to managing sales and always ensures the process runs as smoothly as possible. I’d happily recommend him and the wider JCP team to anyone looking for a reliable estate agent.

We have no hesitation in fully recommending Elizabeth and her team at JCP in Jericho!
Always pleasant, always helpful and always very professional!
Probably the best Agents we have used in many years….They deserve their success!
JOAN GuHA

Elizabeth and the team at JCP have been professional and helpful in the managing of our property. They have responded to my queries and ensured I have been kept informed of things as needed.

I have friends that rented with JCP and visited the house frequently, there were constant issues with the house that were not resolved, and the landlord and estate agent were unhelpful and uncooperative, especially during the move out period.

AVOID. The worst experience in renting a property I have ever encountered. The property was in a terrible state when we arrived, featuring heavily stained sofas etc. After an extended period of time raising complaints with the estate agent, some issues were resolved, but mostly not. After we left the property, the landlord tried footing us with a bill claiming our entire deposit.

The letting agent provided no help to us over this dispute and couldn't get in touch with the landlord for months, apparently. Through MyDeposits we were able to prevent the landlord taking all of our money.

If you are looking to rent in Oxford, please do not look here.

I visited my friends multiple times who were renting from JCP, every time there were numerous issues with the house and repairs that hadn't been dealt with for several months.

I would strongly advise others to think very carefully before renting through this agency, based on my experience.
When we offered the full asking price for the property, the agent told us there was another interested party and asked whether we wanted to increase our offer. Under pressure to secure somewhere to live, we raised our offer by £100. We were then told the supposed other party had increased their offer again. When we refused to go any higher, the other interest suddenly disappeared. The whole process left us feeling uncomfortable and questioning how the situation had been handled.

On moving in, the property was in far worse condition than expected. It was dirty, several pieces of furniture were broken or unusable, and we even found rubbish behind the bed. Some essential items—like oven racks and the dishwasher—were missing or not working. It took around six months before certain issues were acknowledged at all. Discovering that the carbon monoxide alarm did not function was particularly alarming and made us feel that tenant safety was not being prioritised.

The moving-out process was equally frustrating. Despite repeatedly asking about our deposit, we were told the landlord was “not available,” which stalled the process until we escalated it through the deposit protection scheme. During that process, we received claims from the landlord that we strongly disagreed with, including allegations about furniture disposal when, from our perspective, the item had only been moved between rooms. The total amount claimed was significantly higher than the deposit itself, which we found extremely unreasonable.

Based on all of this, our experience with this agency was overwhelmingly negative, and I personally would not rent through them again.

Elizabeth has been extremely supportive and efficient and has been a pleasure to work with over the course of nearly ten years.

Francis is thoughtful, kind and attentive. He is considerate and fair to both seller and buyer. He has an unparalleled knowledge of, and insight into, the Oxford residential property sales market. He gives great advice and I trust his opinion implicitly. He's a joy to work with.

The worst experience with a landlord/estate agents (the landlord is listed as a director of JCP on the .gov website). Very unresponsive to several issues, several things were only fixed 6 months into our tenancy. The landlord then tried to claim, in my view, a very unreasonable and disproportionate amount at the end of the tenancy, way beyond the deposit. Thankfully mydeposits only gave them a fraction.

I would recommend you do not rent with JCP.