The bag I received is excellent and better than I expected. It’s high-quality fits my needs and I have received many compliments. The customer service team at James leather is top-notch, very professi... Voir plus
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Lisez les avis des autres
Absolutely LOVE the Artisan Buffalo Leather Duffel! I gave this to my husband as a gift, and strangers are stopping him in the airport to compliment him on it. The leather is very durably and the qu... Voir plus
Pathetic. Refuses to acknowledge the defects (major scratches and holes) even after getting order number and photos! They refuse accountability and keep telling me to look at my own photos of the dama... Voir plus
L'entreprise a répondu
The company advertisements are blatant lies. The product is not leather but plastic. False high expectations are created on their deceitful website. The return policy comes to a useless in sto... Voir plus
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À propos de l'entreprise
- Magasin de sacs et de valises
- Magasin de sacs
- Magasin de vêtements
- Boutique d'accessoires de mode
- Boutique de sacs à main
- Magasin de manteaux en cuir
Écrit par l'entreprise
James Leather was built on a simple belief: leather goods should be tough enough to handle your life and honest enough to improve with age. We make bags, wallets, jackets, and accessories for men and women who want the real thing. Not fast fashion with a leather label. Not bonded material that cracks after a year. Full-grain leather, crafted to develop character the more you use it — the kind of goods that get passed down, not thrown out. Every product in the James Leather collection is designed around durability first. The stitching, the hardware, the cut — everything is chosen to hold up under daily use without sacrificing how it looks. Rugged doesn't mean rough. It means built right. We serve customers across the United States with fast shipping and a team that takes customer service seriously. If something isn't right with your order, we make it right — no runaround, no fine print. James Leather isn't for everyone. It's for the person who's tired of replacing things and ready to own something that lasts. If that's you, you're in the right place. Explore the full collection at jamesleather.com.
Coordonnées de contact
34 Cottage St, 10940, Middletown, Etats-Unis
- 8455810044
- info@jamesleather.com
- jamesleather.com
3,6
Moyen
48 avis
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The customer service was very helpful…
The customer service was very helpful and got back to me within a few minutes!
The bag arrived and looks so good and quality is amazing!!
Looking forward to using it daily!
26 juin 2026
Avis spontané
Réponse de jamesleather.com
Thank you for your kind words, we are so happy that you are enjoying your bag!
I ordered a leather backpack from James…
I ordered a leather backpack from James Leather. Then I began to read all the bad reviews. I reached out to them and they promptly emailed me back and assured me they would do everything to make my experience a good one. Well in five days I got my backpack and it exceeded my expectations. It was just as pictured and I am loving using it. I will definitely order from them again.
5 juin 2026
Avis spontané
Réponse de jamesleather.com
Damon, thank you so much for giving us the chance to make it right and for coming back to share your experience. That takes a genuinely good person and we do not take it for granted. So glad the backpack exceeded your expectations — we cannot wait to have you back! 🙏
Pathetic! Zero accountability
Pathetic. Refuses to acknowledge the defects (major scratches and holes) even after getting order number and photos! They refuse accountability and keep telling me to look at my own photos of the damaged bag they sent! Steer clear. Pleather!!!!!!!
5 mai 2026
Avis spontané
Réponse de jamesleather.com
Hi, thank you for taking the time to share your experience and we are truly sorry to hear you received a damaged item — that is never acceptable and we completely understand your frustration.
We did carefully review all the photos you shared and we want to gently bring something to your attention — the bag in the images shows a "Johnson & Co." logo, which is not our brand. We are James Leather and every product we sell carries our James Leather branding.
It appears this purchase was made with a different company, and we genuinely feel for you in this situation. We would encourage you to reach out directly to Johnson & Co. as they would be the right point of contact to resolve this for you. We hope you get the help you deserve!
Money well spent!
Beyond the bag I purchased which is fantastic, the customer service was amazing. Which is hard to find these days. The team at James Leather goes the extra mile and I’d like to say thank you for an excellent transaction!
27 mai 2026
Avis spontané
Réponse de jamesleather.com
Thank you so much for taking the time to share this — it truly means the world to us and our team. We work hard every day to make sure every customer feels taken care of, and knowing you felt that makes it all worthwhile. We hope to have you back for a long time to come! 🙏
I truly love the buffalo leather sling…
I truly love the buffalo leather sling bag I purchased from James Leather. The quality of the leather is excellent, the craftsmanship is impressive, and the bag is both stylish and versatile for everyday use.
I did experience an issue with the zipper on my original bag, but James Leather handled the situation exceptionally well and promptly replaced it with a brand new bag. I couldn’t be happier with how they stood behind their product and made things right.
I also want to recognize Aian for the outstanding customer service throughout the process. Aian was professional, responsive, helpful, and genuinely cared about ensuring I had a positive experience. It’s refreshing to work with a company that values both quality products and excellent customer support. Highly recommend!
14 mai 2026
Avis spontané
Réponse de jamesleather.com
Thank you for your kind words; it really means a lot to us!
The jacket ordered is low quality
The jacket ordered is low quality. Not only that, the pads are stictched in wrong. The left elbow pad is sewed in shut. You cant even get your arm in it. Do not waste your money with this phony company.
16 février 2026
Avis spontané
Réponse de jamesleather.com
Hi, we're truly sorry about the jacket — a sewn-shut elbow pad is a clear manufacturing defect and this should never have passed quality control or left our warehouse. We take full responsibility for this. Please email us at info@jamesleather.com with your order number and we will send you a replacement jacket immediately at no cost to you. We've since tightened our quality checks to prevent this from happening again. We hope you'll give us the chance to make this right. — The James Leather Team
I ordered a backpack which took 4+…
I ordered a backpack which took 4+ weeks to receive after 13 emails to check order status. There is no phone number for this business. Once I got the bag I didn’t like the color and zipper placement and wanted to return the item. After several more emails, I was only offered store credit with a restocking fee of $20. Worst shopping experience ever. Return policy is ridiculous. Unable to contact customer service.
16 novembre 2025
Avis spontané
Réponse de jamesleather.com
Hi, we're truly sorry for the experience you had — 4+ weeks with no clear updates and a return process that left you feeling unheard is not acceptable, and we understand your frustration completely. Since then, we've made significant changes: our shipping and fulfillment is faster, customers now receive real-time tracking updates, and our support team is reachable with much quicker response times. We'd love the opportunity to make this right for you. Please reach out to us directly at info@jamesleather.com and we'll work with you on a solution — whether that's an exchange, store credit, or finding the right bag for you. — The James Leather Team
Very hard to make an exchange.
Very hard to make an exchange.
Poor customer service.
15 janvier 2026
Avis spontané
Réponse de jamesleather.com
Hi, we're sorry for the experience you had — making an exchange should never be that difficult and we understand how frustrating that must have been. We've made significant improvements to our customer service and exchange process since then. If your issue hasn't been fully resolved yet, please don't hesitate to reach out to us at info@jamesleather.com — we'll be happy to assist you right away. — The James Leather Team
Do not buy
Do not buy. SCAM. I ordered a jacket. It was never delivered. Contacted the company. At first they responded. Now. Nothing. Do not waste your money. They scammed me out of 300 dollars and I got NOTHING They will not respond SCAM
12 janvier 2026
Avis spontané
Réponse de jamesleather.com
Hi William, we're sorry you had a frustrating experience reaching us. Our records show that your Black Retro Distressed Leather Jacket was fulfilled and delivered on January 16, 2026, with UPS tracking confirmation. We understand that if communication along the way was lacking, that adds unnecessary stress. We've since made real improvements — faster fulfillment, automatic tracking updates, and a customer service team that's much easier to reach. We truly apologize for the experience — The James Leather Team
SCAM DONT SPEND YOUR MONEY HERE
This company is horrible. I explained that I accidentally ordering a men’s brief case and wanted to cancel my order with in 5 minutes of hitting submit. They refused stating my order was already being processed, mind you this request was at 11pm. I highly doubt my order was being processed at 11pm. They told me once I receive it to follow their refund policy. So when I received it, I followed their refund procedures for them to tell me it was a sale item and is not eligible for a refund only a store credit. BEWARE DO NOT ODER FEOM THIS SCAM!
27 décembre 2025
Avis spontané
Réponse de jamesleather.com
Hi, we're sorry for the frustration this caused — wanting to cancel minutes after placing an order is a completely reasonable request and we understand how deflating it is to be told no. We also hear you on the store credit policy for sale items — we know that's not what every customer wants to hear. We've worked on improving our cancellation flexibility and how we communicate our policies upfront so customers aren't caught off guard. We appreciate your feedback and we're sorry we fell short. — The James Leather Team
Duplicate Brief Case Order
I ordered a brief case and it was supose to be sent to my home not my business. It was supposedly corrected but after I received the briefcase at my home a briefcase showed up at my office. I wrote duplicate returned to sender on the second brief case package (it was never opened) and took it to UPS to be returned. I was not given any paper work it was straight forward that it was to be returned to James Leather at their expense not mine. To date they have not acknowlwdged its return. Credit card has been charged twice. Credit card company claims I did follow return policy. James Leather did not have a stated return policy that was included with the order.
1 juillet 2025
Avis spontané
Réponse de jamesleather.com
Hi Mary Lou, we're truly sorry for everything you went through — a duplicate shipment, being charged twice, and then not hearing back from us is an unacceptable experience and we completely understand your frustration. You handled the return correctly and you should never have been left without an acknowledgment or a resolution. If you returned the item and have not yet received your refund, please reach out to us at info@jamesleather.com with your order number and we will sort this out for you immediately. We're sorry we let you down. — The James Leather Team
Handy but a bit on the large side
The Phoenix duffle looks better than expected with those trims. It’s handy for weekends, but I probably wouldn’t use it as my daily gym bag since it feels large when full.
12 juin 2025
Avis spontané
Réponse de jamesleather.com
Hi Marcos, thank you for the honest feedback! The Phoenix Duffle is actually designed with travel in mind, so it tends to feel roomier when packed full. For the gym, one of our smaller sizes would likely feel much more comfortable for daily use. Hope that helps! — The James Leather Team
Bunch of thieves
Ordered a briefcase that arrived defective. No phone number to call, they wouldn’t respond to emails. Finally opened a dispute with my credit card and got my money back.
Do yourself a favor and don’t purchase anything from these thieves.
12 juin 2025
Avis spontané
Réponse de jamesleather.com
Hi Natalie, we're truly sorry — a defective item with no one to reach is an inexcusable experience and we completely understand why you felt the way you did. We were not where we needed to be in terms of customer support at that time, and we own that fully. Since then we've added multiple ways to reach us and significantly improved our response times so no customer is ever left without help. We're sorry we failed you. — The James Leather Team
Not Leather - it is plastic
The website says genuine sheep leather, hand crafted, shipped from Texas. The coat arrived three weeks late, it is plastic and shipped from Dubai. They are ignoring all my emails. I have disputed the transaction with my bank. Including sending them the packing slip that says “polyurethane” and value of $15. I paid $309. I’m so upset. I’ve never been ripped off like this before.
22 septembre 2025
Avis spontané
Réponse de jamesleather.com
Hi, we're truly sorry for this experience and we want to address your concerns directly. Our products are made from genuine leather — not polyurethane or plastic. The material description on the packing slip reflects a customs declaration label used for international shipping purposes and does not describe the actual product material. We understand how alarming that must have looked and we should have communicated this more clearly upfront. We're also sorry for the delayed delivery and for not responding to your emails — that was unacceptable on our part. We've made significant improvements to our customer communication since then. If your dispute has not been resolved, please reach out to us at info@jamesleather.com and we will make this right. — The James Leather Team
This firm is nothing but a scam!!!
This firm is nothing but a scam I implore anyone to stay clear of this scamming firm. It is not a leather tradesman working out of his workshop in the USA but a workshop in China. I ordered a Dakota leather bag which looked great on the pictures but received a bag a third of the size that looked nothing like the Dakota and was fit to be a handbag only, it was also badly marked. They offered me a 5% discount at first that eventually rose to 40%, trying to play on saving the planet rather than sending the item back. It’s a disgraceful company that is a complete scam.
24 juillet 2025
Avis spontané
Réponse de jamesleather.com
Hi Malcolm, we're truly sorry for this experience — receiving a bag that didn't match what you ordered in size or appearance is completely unacceptable, and we understand your frustration. We also hear you on how the resolution was handled — offering discounts rather than a straightforward return process was not the right approach and we apologize for that. We've made significant changes to how we handle product issues and returns since then, and our customers now have a much clearer and fairer path to resolution. We're sorry we fell well short of the standard you deserved. — The James Leather Team
Absolute fraud
Ordered a motorcycle jacket with very specific sizing and color requests. Not only was the color wrong, it was so poorly made that I couldn't even lift my arms to reach the handlebars on my motorcycle. Their "customer service" amounted to this:
offer nothing more than platitudes and delays until they got their money from the credit card company and then going completely dark and no longer responding.
DO NOT do business with this company.
22 juin 2025
Avis spontané
Réponse de jamesleather.com
Hi Mike, we're truly sorry for this experience — receiving the wrong color and a jacket that restricts your movement on a motorcycle is a serious issue, not just an inconvenience. We also sincerely apologize for how our team handled the follow-up — going silent is never acceptable and we own that completely. If this was never properly resolved, please reach out to us at info@jamesleather.com with your order number and we will send you a replacement jacket in the correct color and fit at no cost to you. We've made real improvements to our quality control and customer service since then and we're committed to making this right. — The James Leather Team
The company advertisements are blatant…
The company advertisements are blatant lies. The product is not leather but plastic.
False high expectations are created on their deceitful website. The return policy comes to a useless in store credit, so my backpack goes into the bin, another lesson learnt!
Complaint replies are nicely worded and AI generated, as are all James' communication to lure you into buyinng more stuff.
Shameless people!
1 juillet 2025
Avis spontané
Réponse de jamesleather.com
Hi Andre, I hear you — and I want you to know this is a real person responding, not a template. I'm genuinely sorry your backpack wasn't what you expected. Our products are real leather, not plastic, but I understand that if it didn't feel that way in your hands, no reply from us is going to change that experience. What I can tell you is that we've been working hard on improving everything you mentioned — product quality, how we communicate, and making our return process less frustrating. You deserved better and I'm sorry we didn't deliver that. — James Leather Team
I do not recommend James Leather.
I do not recommend James Leather.
According to their own policy, James Leather claims a 1–3 business day processing time and 5–8 day shipping window. It took them 8 days just to send me a shipping confirmation (BECAUSE of my multiple emails) and then the tracking number showed no movement for an entire week.
It’s now been 13 business days (nearly 20 days total) since I placed my order for a Father’s Day gift, and my item is still missing. No delivery, no update, and no response to multiple emails… or when they do respond, they’re evasive and dishonest.
The lack of transparency, accountability, and basic customer service is unacceptable. Save yourself the frustration and shop elsewhere.
25 juin 2025
Avis spontané
Réponse de jamesleather.com
Hi Elissa, I'm really sorry — ordering a Father's Day gift and being left without it, without answers, and without honest communication is genuinely awful and you had every right to be frustrated. There's no excuse for the evasiveness you experienced and I'm sorry we put you through that. We've made real changes since then to how we handle shipping delays and customer communication — no one should ever have to chase us down for a straight answer. If your order was never resolved, please reach out to us at info@jamesleather.com and we will take care of it. You deserved a much better experience than we gave you. — The James Leather Team
Do not buy from this company
The first bag i received had a broken zipper which i could not get to operate properly. I understand that things happen but clearly no one is looking at quality control. The zipper was clearly broken and was clearly visible upon opening the package. At this point i reached out to customer service and they made it right (or attempted to). When i went to use the replacement bag for the first time i packed the bag, zipped it up and went to grab it and head out the door. It was then that i noticed the two handles on the duffel (which should be the same length) were two totally different lengths. This time when i reached out the customer service was poor. I recieved a reply about 24 hours later stating that 'the bag meets our high quality standards, have a nice day' I replied i said did you look at the pictures? Clearly the two handles are not the same. It took 2 more emails and 48 hours later and the response was 'I'm sorry you're not happy with it you can send it back at your own expense' No acknowledgement of the defect, just making it my problem to pay for the return shipping as well as blaming me for not being happy with the return. The bags look nice online but the quality (not necessarily the leather, but the construction of the bag is awful
4 juin 2025
Avis spontané
Réponse de jamesleather.com
Hi Wes, we're genuinely sorry for this experience. Two defective bags in a row is a quality control failure on our part, full stop. What makes it worse is how it was handled — telling you the bag meets our standards when the handles were clearly uneven, and then asking you to cover return shipping on a defective item, was wrong. A customer should never have to fight to be believed about a visible flaw. We've since tightened our quality checks and completely changed how our team handles defect claims. We're truly sorry we let you down. — The James Leather Team
★☆☆☆☆ Extremely Disappointed
★☆☆☆☆ Extremely Disappointed — Misleading Product & No Response from Company
I ordered a leather bag for $219.99, drawn in by the clean, minimal design shown in the product photos. What I received was not what was advertised.
The bag features a large, permanent embossed bull logo — something that was completely hidden from all product photos and not mentioned anywhere in the description. On top of that, the leather finish is noticeably different — it looks cheaper and has a sheen that wasn’t visible in the listings. The product I received feels like a bait-and-switch.
I contacted the company multiple times via email and phone to request a refund, and they have completely ignored every message. It's been 20 days and I haven’t heard a single word back from anyone who can authorize a refund. I have received emails and a phone call from Taube who just keeps saying she cannot get in touch with her manager.
Whether it’s intentional deception or just terrible customer service, this has been a frustrating and disappointing experience. I’ve now filed a formal dispute with my credit card provider and submitted complaints to the BBB and FTC.
Avoid this company. The product doesn’t match the listing, and if you have a problem, don’t expect any support.
25 mars 2025
Avis spontané
Réponse de jamesleather.com
Hi Taylor, we're truly sorry for this experience. If the embossed logo wasn't clearly visible in the product photos or mentioned in the description, that's a listing issue we should have caught and we understand completely why receiving something that felt different from what you ordered was so frustrating. On top of that, being ignored for 20 days when you were simply trying to get a resolution is unacceptable and we take full responsibility for that. We've since made changes to how we handle refund requests and how our team escalates issues so no customer is left waiting without a clear answer. We're sorry we didn't do better by you. — The James Leather Team
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