Jane Clayton & Company Avis 

I ordered Pink Burlington cushions from Jane Clayton as a 60th birthday gift for my mum. More than 24 hours after taking my payment, I was informed by Zoe Langley that the cushions had been discontinued and could not be supplied. The product remained listed for sale despite this.

Communication was extremely poor. After my reply, I received no response for 48 hours, and when I finally heard back from Alex, the Head of Customer Service, the experience was exceptionally disappointing. Rather than attempting to resolve the situation or acknowledge my concerns, the responses appeared focused solely on protecting Jane Clayton's position. There was no meaningful effort to assist me as the customer.

To make matters worse, I was told that my refund could take up to 10 days to be processed. This means Jane Clayton will have held my money for around two weeks while providing nothing in return and leaving me to find an alternative birthday present at short notice.

In my view, this raises serious concerns under the Consumer Protection from Unfair Trading Regulations 2008, particularly the prohibition on "bait advertising":

"Making an invitation to purchase products at a specified price without disclosing the existence of any reasonable grounds the trader may have for believing that he will not be able to offer for supply, or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered."

Overall, this was one of the worst customer service experiences I have had. Taking payment for an item that cannot be supplied, leaving customers waiting days for responses, and then expecting them to wait even longer for a refund is simply unacceptable. I would not recommend Jane Clayton based on this experience.

I have still not received my package

Amazing service. We had to re order more wall paper as we were a little short. The customer service couldn't have been more helpful making sure that it had the same batch number as our first order.

Ordered a few wallpaper samples from Jayne Clayton. All well packaged when they arrive and A4 size. You only pay the postage and can order up to 5 which is a bonus! Will definitely order my wallpaper from this site as soon as easy to deal with. Thank you

I ordered a selection of fabrics and fabric samples for making curtains and cushions. The website is easy to navigate and the wide selection of brands and fabric types available makes Jayne Clayton a great ‘one stop shop’. Samples arrived quickly. Fabric orders took a bit longer but were well within the promised timeline so no issues there. I would not hesitate to buy from the company again.

Great choice of wallpapers at very good prices

Please be advised that the reviews on the Jane Clayton website have been filtered hence higher ratings. I was very disappointed by the customer service I received from such a prestigious brand but no means of putting on their official website. I inadvertently ordered ONE roll of Capri Lemons fabric rather than the wallpaper. Even though I reported issue immediately and the Company could have easily resold it they were not interested and only sent me a generic response. Very disappointing.

Good quality fabric. Very prompt service & no problems with my order.

Quick , efficient and very prompt
Wall paper arrived much sooner than I expected
Very impressed with Jane Clayton & co

Samples arrived quickly and presented nicely.

Excellent customer service thank you.

Such an easy way to buy fabric. Order some free samples. Check which is right for your project then order what you need and in 2 days it arrives at your door. Perfect.

Ordered fabric samples that arrived promptly. The samples are a reasonable size enough to help with decision making.
The company is really good to deal with and helpful and have made our house refurb journey easier

Very service-oriented. Thank you for being so responsive. Answered all of my questions promptly and my sample arrived super fast.

I ordered the fabric to make cushions for a certain day and believe I ordered within a reasonable time frame to get the fabric on time. The fabric has still not arrived and is now overdue despite me ordering it a week ago. It will then take up to another 5 days with shipping once they’ve dispatched it, if they ever do. Quite frustrating because the cushion inserts arrived the next day from John Lewis after ordering on standard delivery which was great customer service. I can’t say the same for Jane Clayton.

Each sample is of a good size. Delivered quickly. I am likely to buy as a result

Jane Clayton is my go-to website for fabrics. Whether I'm looking for something affordable or something a bit more premium, I always find exactly what I need.

Most recently, I ordered 10 metres of fabric from the Outlet range to make table runners for a charity event. I also bought some gorgeous velvet to reupholster an office kneeling chair and make a few cushions. Yes, you really can reupholster office chairs – I transformed another one of mine in bright pink, and I love it!

Over the years, I've bought fabric and a rug from Jane Clayton, but never wallpaper, simply because I don't have any in my house. That said, the wallpaper selection is amazing, and I still find myself 'window shopping' just in case I come across a design I absolutely have to have. Then again, I'm probably more likely to put fabric on my walls than wallpaper – and I know exactly where I'd order it from. 😊

Their headboards and cushions look amazing too, although I tend to make my own. That just means I know exactly where I'll be going for inspiration – and, of course, for the fabric!

Absolutely beautiful wallpaper, the quality was amazing. Would highly recommend:)

Good value, easy to deal with, great communication