JAR Avis 

Jeena and Paolo are superstars! Professional, service minded and always with a positive attitude and a smile.

Communication from JAR to leaseholders at Fenman House is very good.
The concierges at Fenman House, Jeena and Paulo are very courteous and always very helpful. They are a great asset to JAR.

I’ve lived here for the past 4 years, and our concierge team has been a big part of what makes living here so comfortable, calm and pleasant. Paulo and Jeena are always friendly, approachable, and ready to help with anything, no matter how big or small. They respond quickly and with genuine kindness. Life is unpredictable at times, and having such a reliable concierge team is important. Really grateful for their support and professionalism.

I’ve had a great experience with the concierge team, especially Paulo and Jeena.

They are always professional, diligent, and reliable in everything they do. They clearly take pride in keeping the building safe, well-managed, and running smoothly. Beyond that, they are genuinely friendly and welcoming, always greeting residents with a smile and creating a pleasant atmosphere in the building.

It’s the combination of professionalism, attention to detail, and kindness that really stands out. Their hard work makes a noticeable difference to the experience of living here.

Thank you, Jeena and Paulo, for your excellent service. Highly recommended!

Absolutely adorable helpful and very professional people. Thank you Jeena and Paulo you are a blessing

I've lived in the Fenman House complex for many years. I must say that I have never encountered better maintenance service for this building, provided by JAR. The building is always clean, and repairs are carried out efficiently. I'd especially like to highlight the excellent work of our concierges, Paulo and Jeena. They are very responsive and attentive, always ready to help.

It's hard to think of a company with more confused business ethics than James Andrew Residential. Avoid at all costs.

JAR managed my building from 2016 to 2025, when they were removed for poor management of the building and suspicious accounting practices / service charge management.

Since being removed as agents, they have failed to facilitate a handover to the new agents - its been 15 months at the time of this review vs. statutory requirement of 3 months. There are several anomalies in the accounts that date back several years - JAR have declined to provide further information.

Brilliant service. I had a problem the previous building manager, Daniel Watney, refused to help with for 5 years. JAR sorted it out in 24hrs. Couldn’t recommend more so far. Great staff.

Paulo and Jeena at Fenman House are wonderful! They always go above and beyond. They are both friendly and professional. Thank you for all you do.

I am from Fenman house, my concierge team are great , Jeena and Paulo are very good. When I need help, no matter how busy they are, they are always ready for me with very patient ,positive and practical characters . I feel grateful to have them in our residential community.

Our family experience living for several years at Fenman House in Kings Cross has been enhanced by the service; friendliness and care of our concierges Jeena and Paolo. They are both a font of knowledge about the building and how it functions. Equally they provide vital local London knowledge to my family who were new to London and the UK when we arrived. Excellent service.

Huge shoutout to Jeena and Paulo at Fenman House. They provide a great level of service and are always incredibly helpful and polite. They truly make Fenman House feel like home. Thank you both for everything you do!

The entire concierge team at Tapestry Apartments is consistently wonderful: professional, warm and always going the extra mile. Sara Souza in particular stands out; her care and attentiveness make a real difference day to day. Five stars, very well deserved.

I’m very impressed with the front of house team.
Sara Souza is exceptional - I very much appreciate her genuine, caring manner. She is always cheerful and incredibly helpful, and is a very good communicator.
I’m delighted with her high level input.

The concierge team in our building (Tapestry) is fantastic! Sara and Allen are simply brilliant - attentive, friendly and efficient.

The team at Tapestry are all very helpful and warm. Sara Souza especially wonderful with our kids and creates a homely feel for us.

The concierge team at Tapestry (and the red caps) are always fantastic - very friendly, professional, and helpful. Sara Souza has been particularly good and gave me a good deal of support and information this afternoon.

Staying at tapestry apartments has been a wonderful experience. The staff at the concierge desk have really made my experience so special, they have all been so warm and welcoming but particularly Sara in the day times always being so accommodating & kind. Greg in the evenings always making my day when I come home from work! The communal spaces are always immaculate and theres always effort to put on events for the building. I would recommend to all

Alfie Bradford has been our most recent contact , and I do have to say very responsive when emailed, never had to chase , has made such a difference for us having to deal with a management company that is do responsive