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I’ve had an excellent experience with the concierge service. They are consistently professional, responsive, and attentive to detail. Whether handling reservations, coordinating arrangements, or assisting with special requests, they always go above and beyond to ensure everything runs smoothly.

What stands out most is their friendly attitude and willingness to help. They make every interaction easy and stress-free, and their knowledge, efficiency, and reliability are truly appreciated. It’s clear they take pride in providing outstanding service.

I highly recommend this concierge team to anyone looking for exceptional customer care and personalized assistance. Their dedication and professionalism make a real difference.

"The concierge team at Fenman House is absolutely exceptional. They provide world-class service while remaining incredibly friendly, caring, and approachable. No request is ever too much trouble, and they are always highly attentive to the needs of the building. Beyond their professionalism, what makes them so special is how they treat the residents—they truly make us feel like family. Having such a warm, welcoming presence in the lobby makes living in King's Cross even better. Highly recommended!" Thank you - Jeena, Paulo and Clayton

Been a resident for almost 10 years now and the Concierge team, especially Deisy, Nem, Spiros and Jay have become an important part of my life and they have ensured my safety and wellbeing at every step. Although other parts of JAR could be irresponsive and less helpful, these people that I see on a daily basis working with the residents deserve a lot more recognition.

Great experience. A special thank you to our concierges, Jeena and Paulo, who are always friendly, professional, and incredibly helpful. They go above and beyond to support residents and make everyday life easier.

I've had a great experience with James Andrew Residential. The team is always professional, responsive, and genuinely helpful whenever I've needed assistance.

A special mention to Denise, who is always friendly, welcoming, and happy to help with anything from deliveries, moving in to general queries. It's the small things that make a difference, and her positive attitude has made my time living at LUMA amazing.

Overall, excellent service and a team that clearly cares about its residents.

Five stars for Paulo and Jeena at Fenman House. The level of service they provide as our concierge team is consistently excellent. They go above and beyond in everything they do, always greeting residents warmly and handling every request with genuine care and professionalism.

What stands out most is the attention they bring to their work. Whether it's managing deliveries, helping with day-to-day queries, or just making sure the building runs smoothly, Paulo and Jeena do it with a real sense of pride and dedication. Nothing is ever too much trouble, and they always make the effort to remember the little things that make residents feel looked after.

It genuinely makes a difference coming home to such a friendly, reliable, and hardworking team. Once again, Thank you Paulo and Jeena for everything you do.

The reception staff are incredibly attentive and very friendly and polite to residents. They remind me if I’ve forgotten to collect a parcel, and if it’s heavy, they’ll help me carry it. I’m really happy living here.

Jeena and Paulo are both amazing! Always helpful, always genuine and just kind people. It’s a pleasure to talk to them in between going about my day as they always have interesting stories. Very happy to have them as our concierge.

The concierge team is excellent. They are always on top of everything, they are super respectful and friendly at all times. My special highlight to Deisy and Nem for always checking in with me. Couldn't be happier living here!

The concierge Daisy has always been the kindest one since I moved in. She really helped us a lot in adapting to life here. We always feel thankful for her and hope everything goes well with her in the future.

We really appreciate the professionalism of the JAR team. They act quickly to solve problems and are very responsive to residents needs. We highly recommend the team!

I’ve lived in the property for the last two years. Unfortunately, due to health reasons I’ve had to sell my property and move on. During my stay at Fenman house I was lucky enough to have been looked after the Concierge service there. I have lived in many buildings throughout the world, including in New York, and I have to say this team was as good as any. During my illness, they have gone out of their way to make my life as comfortable as possible. They are patient, knowledgeable and extremely kind. This is a really fantastic team. I would like in particular to thank Paulo B, Jeena R and Emma K. I leave with a great deal of sadness, but for anyone who is thinking of purchasing a property in Fenman or Luna, I would give it my wholehearted recommendation, especially because you will be looked after by a world class Concierge team.

Tash K.

Chloe Newman-White has been exceptional in dealing with my enquiries and also assisting in post completion formalities. As a Solicitor acting for the purchaser, you sometimes do not have a favourable experience with the Management Company. However, I cannot fault Chloe, she has been excellent and is always helpful and efficient. She is an asset to the Management Company. I wish Chloe all the best and once again thank her for her due diligence and assistance which was always appreciated. I cannot praise Chloe enough.

I cannot recommend Cassandra Ford at James Andrew Residential Property Management highly enough. Cassandra has been helping me in preparation for putting my apartment on the market, and from our very first interaction she could not have been more helpful, more polite, or more genuinely committed to making the whole process as smooth as possible.
What stood out immediately was her professionalism combined with a real warmth — a rare combination in this industry. She took the time to understand exactly what I needed, answered every question patiently (no matter how small), and proactively flagged things I hadn't even thought to ask about. Her knowledge of the property and the wider management side of things is clearly second to none, and she gave me confidence at every stage that things were being handled properly and with care.
Beyond her expertise, she is simply an incredible pleasure to deal with. She responds promptly, communicates clearly, and has that quiet, unflappable calm that makes a stressful process feel genuinely manageable. Every email, every call, every piece of paperwork — all dealt with efficiently and with a friendliness that made the whole experience feel collaborative rather than transactional.
If you are a leaseholder at a James Andrew managed building, or considering using them, you are in very safe hands with Cassandra. She is a real credit to the company and the kind of person who quietly raises the standard of what "good service" should look like. Thank you, Cassandra — your help has been invaluable.

I have a flat in the Lexington and would like to recommend JAR's management highly. What makes them special is Cassandra Ford. She is highly efficient, exceptionally responsive and organised and genuinely wants to provide the best service for the owners which she does. Everything works and whenever there is a glitch it is fixed immediately. The whole building has improved immeasurably in the last 6 years

Avoid at all costs.

Everything about this company has been a complete disaster. It is, without question, the worst property management company I have dealt with. The service is extremely unprofessional, and communication is almost non-existent — emails are ignored unless they involve payments or complaints have been escalated repeatedly and for months.

Despite being charged thousands in service fees, there is effectively zero management being delivered. Over time, we have had five different property managers, none of whom seemed to have any understanding of the property or ongoing issues.

Budgets appear highly inflated, with questionable and excessive charges, and there is a complete lack of financial transparency. Accounts have not been properly delivered for years, which is completely unacceptable.

Overall, the situation is chaotic, poorly managed, and deeply frustrating.

I own a flat in The Lexington for 26 years and I am now selling. Before I go I want to record the fact that Cassandra Ford is the most fantastic, helpful, dedicated and knowledgeable buildings manager I have ever met, and I have had others. You cannot overstate how good she is and a massive thanks to her. JAR are lucky to have her!

Very professional building management company. Cassandra is an especially attentive and caring manager who helps us a lot with day-to-day enquiries and projects.

I am a flat owner at St Williams Court and have had a great relationship over the years with JAR. I find them to be efficient and friendly and professional in their dealings.
Recently I had great help and advice from Cassandra Ford at JAR who was able to solve a heating unit issue I was having great difficulty with. Her immediate and professional response and experience ensured the difficult issue was sorted very quickly.
I find it refreshing these days when a company representative responds to queries quickly and efficiently, this was the case in all my dealings with Cassandra and with JAR.
Reading back my message here it is sounding like a commercial for JAR, but it is a reflection of my experience.

Thanks,
Gerry.

I've been living at Arthouse for the past year, and the concierge team have been nothing short of outstanding. Every interaction has been professional, warm, and genuinely helpful - they make coming home feel like an experience, not just a routine.

I want to give a special mention to Steve. Whether he's on nights or days, he brings the same energy, professionalism, and care every single time. He's the kind of person who remembers your name, asks how your day's been, and actually means it. There have been times I've had late-night deliveries or last-minute parcel issues, and Steve has handled everything seamlessly without me even having to chase it up. On one occasion I had a maintenance concern that needed urgent attention, and he took it upon himself to coordinate with the relevant team and kept me updated until it was fully resolved - that level of initiative is rare and doesn't go unnoticed. He genuinely goes above and beyond to make residents feel looked after, and it's the kind of service that turns a building into a home. I cannot recommend him highly enough.

A big thank you to the rest of the concierge team as well the consistency across the board speaks volumes about the standard they all hold themselves to. Arthouse is lucky to have them.