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Lisez les avis des autres

Noté 4 sur 5 étoiles

Anne was very helpful in tracking my order through the entire process. She was very responsive, and when there was a slight delay she corrected the issue and provided me with regular updates.

Noté 5 sur 5 étoiles

Absolutely outstanding customer service and excellent communication. I was contacted by text from the physician that reviewed my order. Later I was contacted by the customer service team with an updat... Voir plus

Noté 5 sur 5 étoiles

The customer care and service team has been outstanding. They kept me well informed each step of the process. I was able to clearly communicate through emails while answering their questions, and prov... Voir plus

Noté 5 sur 5 étoiles

I ordered this medication from Jase and received it within 3 days, actually yesterday. It was safely packaged in a very nice jace hardened zippered carrier. There’s enough antibiotics in here to cov... Voir plus

À propos de l'entreprise

  1. Centre médical

Écrit par l'entreprise

Jase Medical's mission is to prepare our communities and loved ones for the unexpected. It's not if it's when the day comes that we don't have access to emergency antibiotics and other life saving medications. To fulfill that mission Jase Medical was born.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

203 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

I need to buy more kits for other family members now!

This is a great way to purchase emergency prescription meds. I was even able to buy a year's worth of my daily levothyroxine to have in case something happens and I can't get to a doctor. I highly recommend, the process was simple and quick. Just a note about delivery - after 2 weeks and no updates, I reached out to customer service and they told me that there was a question about one of the meds. It was quickly resolved but I was surprised that no one had contacted me - so if you are waiting for your delivery, definitely reach out. The customer service was good. Also, look for online coupons, you might save a few dollars.

20 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

What is your product?

Didn't get past the page on line that REQUIRES purchase of antibiotics. I thought you were going to fill a years worth of prescription meds.

What you advertise, and what you intend to deliver seem to be two very different things.

15 août 2023
Avis spontané
Logo de jasemedical.com

Réponse de jasemedical.com

We sincerely apologize for any inconvenience you've experienced with our website. We understand that there was confusion regarding our product offerings, and we'd like to help clarify the issue you're running in to!

Our services are designed to cater to different medical needs, which is why our services have to be separate, (due to different medical form needs.) If you'd like to order up to a years supply of your daily prescription medications, please go to jasemedical.com/daily. This will allow you to place a Jase Daily order, without having to purchase a Jase Case (antibiotic kit).

Hopefully this helps! Please feel free to reach out if we can assist in any other way.

Noté 5 sur 5 étoiles

Medical treatment

The doctor advised me that my current medication I have been taking for the past 14 years would need to be modified in the event I would have to take two of the five antibiotics. That could be life saving for me, and it was very much appreciated. I give 10 out of 10 for emails, prompt delivery, and quality of product. Robert

9 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Ordered on Monday-received on Thursday

Ordered on Monday-received on Thursday. Last urgent care visit cost me 125, plus zpak, this kit will save me a lot of money going forward. Each emergency medicine, I am familiar with and used before. Very please. T. Engle, Fallston, MD

3 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Simple & easy

Simple, didnt even have to wait for a phone call or anything , just filled out the questionaire and paid with my HSA.
I heard if theres allergy issues they will switch out meds.

17 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Jase is an excellent company

Jase is an excellent company, i have never used them before...i did quick questionaire, i got a few emails from them and the partnering pharmacy, the process is a piece of cake, so easy to do...i placed my order on Sunday and received my antibiotic package on Thursday...now thats quick service....this is not a fake review...this place is the best...thank you for your quick and easy service. I have piece of mind now...and have referred this company to my family members and friends!

29 juin 2023
Avis spontané
Logo de jasemedical.com

Réponse de jasemedical.com

Thank you, Cathy, for your kind review! So happy to hear that the Jase Case has provided you with that peace of mind.

Noté 1 sur 5 étoiles

Stop. Read this before you place an order

I placed an order on the 2nd of June. I kept getting emails that asked me to respond to the texts with pictures of my prescriptions. I never got any texts at all but I did keep replying to the emails. They would sometimes get answered but then nothing came of it. I finally emailed to cancel because I don't have time to deal with a company that just doesnt have their procedures down at all. Glenn Beck and others make it sound like an easy process. Well it's been a nightmare just getting anyone to respond that seems to know what the procedures are, if they only use email to communicate and why do I keep getting emails that say "Please reply to this text with photos of meds. It is a crazy circle that goes on every day. I doubt I will see my refund so I'm going to call my credit card and dispute the charges as I never got past the crazy emails. I will also be writing or calling Glenn's show to tell them to stop pushing this company.

2 juin 2023
Avis spontané
Logo de jasemedical.com

Réponse de jasemedical.com

Dear Scott,

We apologize for the frustration you experienced while trying to place an order with Jase Medical. We deeply regret any inconvenience caused by the confusion surrounding our prescription verification process. We appreciate your feedback and would like to address your concerns.

Our goal is to ensure the accuracy and safety of every order we process. As part of our procedures, we request clear photos of prescription labels to verify the information provided. We understand that you encountered difficulties receiving text messages and resorted to replying via email. We apologize for any miscommunication that may have occurred during this process.

To improve our service, we are actively reviewing our communication channels to prevent such issues in the future. We appreciate your patience and understanding as we rectify these matters.

Regarding your cancellation and refund, we want to assure you that we take these matters seriously. Our customer support team will ensure your case is handled promptly and efficiently. You can expect a phone call from them shortly.

We understand your frustration with the experience and the time it has taken to resolve the issue. We value your business and would like the opportunity to make things right. If you have any additional concerns or questions, please don't hesitate to reach out to us directly.

Thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we are committed to improving our procedures and customer experience. We hope to regain your trust in the future.

Sincerely,
Jane H.
Jase Medical Customer Support

Noté 1 sur 5 étoiles

Do not use

I'm very frustrated with Jase - I used Jase in the past for emergency antibiotics - they were slow, but I eventually received my medication. However, I recently tried to use them for other medications. They listed my meds on their site, but weeks went by and I received nothing - no explanation. When I reached out to them to complain, they told me they don't carry the medication (it is a common one). That didn't keep them from taking my money. Never again!

13 juin 2023
Avis spontané
Logo de jasemedical.com

Réponse de jasemedical.com

Dear Jerseygirl,

We sincerely apologize for the frustration you experienced when trying to order medications from Jase Medical. We understand your disappointment and would like to address your concerns.

Firstly, we apologize for any delays you encountered with your previous emergency antibiotic order. While we strive to provide timely service, there can be occasional delays due to unforeseen circumstances. We appreciate your patience during that time.

Regarding your recent attempt to order other medications, we regret the inconvenience caused by the listing of medications on our site that were not available. We recently launched our brand new chronic med line, Jase Daily, and unfortunately, there were some initial issues and discrepancies with our inventory.

Accidents do happen during the early stages of a new product launch, and we are working tirelessly to address these issues and ensure a seamless experience for our customers. We understand the frustration caused by taking your payment without being able to fulfill your order, and we deeply apologize for this oversight.

Rest assured that we are actively addressing the situation and updating our inventory to provide accurate information on our website. We appreciate your feedback, as it helps us identify areas for improvement.

Please provide us with your order details, and we will process the refund promptly. We value your satisfaction as a customer and want to ensure that we rectify this situation to the best of our ability.

We understand that your experience with us has been disappointing, but we hope that you will consider giving us another chance in the future. We are committed to improving our processes and providing a more reliable service.

Thank you for bringing these matters to our attention. Your feedback is vital to our growth and development as a company. If you have any further questions or concerns, please don't hesitate to reach out to us directly.

Sincerely,
Jane H.
Jase Medical Customer Support

Noté 5 sur 5 étoiles

What Jase Medical offers isn’t just…

What Jase Medical offers isn’t just meds, it’s peace of mind. The process was simple, the quality of product is great, the turn around time and customer service are fantastic. I am glad to have a way to prepare and care for my family that isn’t reliant on some administrative or bureaucratic red tape and never-ending appeals.

15 mai 2023
Avis spontané
Logo de jasemedical.com

Réponse de jasemedical.com

Thank you so much for taking the time to leave such a positive review for Jase Medical! We are thrilled to hear that our services have provided you with peace of mind and that you had a great experience with us.

Noté 1 sur 5 étoiles

Don't waste your time

Slow.unable too fill basic BP medicine.alot of back and forth texting.basic list says thousand medication.not true maybe hundred max... cancelled order

26 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Jase Medical is professional and…

Jase Medical is professional and efficient. Communication was excellent. The assortment of medications, packaging and associated information for the meds is great. I am an RN and am glad to have this in my emergency preparedness.

9 mai 2023
Avis spontané

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