jazzupco.com Avis 

267
TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

Absolutely in love with our Matte Gold Flatware from JazzUpCo! ✨ This is already our second set, which says everything about how much we love it. The matte gold finish is absolutely beautiful, ele... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience with Jazzupco has been amazing from the very beginning! I own their gold dinnerware set, wooden spoons, knife set, and cutting board. I truly love the quality of their products! And let'... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently purchased the Ava flatware set in champagne gold mirror- I am absolutely blown away by the quality and look of them. They are so beautiful and nicely weighted, you can feel the quality in t... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I bought the Ava champagne set in Dec. ‘25. I washed them in the dishwasher, which they advertise as safe to do and less than 8 months later, many pieces started to change color, losing their gold. Cu... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Hey, we are JazzUpCo. We deliver gorgeous home products that inspire and help you bring your dream home to life.


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4,5

Excellent

TrustScore 4.5 sur 5

267 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(267)

96 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Outstanding product and Service

My experience with this company was off the charts amazing. I purchased two sets of the gold flatware for my son and his wife for Christmas, I thought extremely fair value. When my son opened the package and each utensil was individually wrapped in a cloth bag, his mind was blown. He immediately removed a soup spoon and held it in his hands and noted the perfect balance of the utensil as well as the length which is just beautiful. Upon opening both sets we realized that we were given 6 soup spoons and 10 teaspoons instead of 8 and 8 ordered. I contacted the company on Christmas Day only because I didn’t want it to slip my mind, fully intending to follow up the next week. They responded on CHRISTMAS DAY within the hour they simply asked for a picture of what I received which I sent them and they told me the two additional soup spoons would be in the mail the next day. Does ANY OTHER company do this?? They didn’t even ask that I return the two extra teaspoons … I am beyond impressed with their product and their impeccably graceful service. Thank you so much for this. I will absolutely be back when setting the other kids households up.

25 décembre 2025
Avis spontané
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Réponse de jazzupco.com

Hi Ka-Cee! Thank you so much for taking the time to share such a thoughtful and detailed review. We’re so happy to hear how much your son and daughter-in-law loved the gold flatware.

We’re also glad we were able to quickly make things right. Your kind words about our service mean more to us than you know ❤️

Noté 5 sur 5 étoiles

FIVE STAR RATING for PRODUCT and SERVICE!!!!

"I recently purchased the Matte Gold flatware set from Jazzupco.com for my daughter, and we're absolutely thrilled! The weight and balance are perfect—not too heavy, not too light—and the brushed finish is even more beautiful in person. The flatware is incredibly sturdy, and they are clearly built to last, easily elevating everyday meals to something special. In addition, we changed our minds on the color of flatware we wanted, and the staff at Jazzupco.com made it SO EASY and pleasant for us to do this! THANK YOU again JAZZUPCO.COM!!!!

24 décembre 2025
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Réponse de jazzupco.com

Thank you so much for your kind words and support! We’re really happy to hear that you and your daughter love the Matte Gold flatware and that it met your expectations in both quality and feel.

We’re also glad our team could make the color change easy for you. Reviews like this truly mean a lot to us. Thank you for choosing JazzUpCo! :)

Noté 5 sur 5 étoiles

Love love love my new flatware

Love love love my new flatware! It’s so classy and elevated my dining table!

17 décembre 2025
Avis spontané
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Réponse de jazzupco.com

We appreciate your kind words. Thank you so much for sharing, Debbie! :))

Noté 5 sur 5 étoiles

New flatware found!!!

We were looking for new flatware for everyday use but also entertaining, nothing really stood out as the right combination until we saw the JazzUpCo Flatware. Heavy duty but classy, love the gold tone. Added the wooden kitchen utensils as well. Great to not have the plastics spoons and spatula's any longer. All top quality stuff.

14 octobre 2025
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Réponse de jazzupco.com

Hi Kenneth! Thank you so much for the kind words. We’re so happy to hear that the flatware and wooden utensils are working well for you. We appreciate your support! :))

Noté 5 sur 5 étoiles

Good quality and good customer service

The product quality is excellent but unfortunately the dimensions are too big for me. Would have loved to use them.

Rosie from the Customer care team is amazing even towards someone who've troubled them so much :)

6 décembre 2025
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Réponse de jazzupco.com

Hi Jeremiah! I completely understand where you're coming from. To share, this exchange required coordination with our new Singapore warehouse, which we recently opened to better serve customers in that region. Because it's new, some additional confirmation was needed on their end to process the exchange. We've sent you an email to assist you further and to resolve this today. Thanks so much for your patience! :)

Noté 5 sur 5 étoiles

I bought recently a set for 8 people…

I bought recently a set for 8 people gold matte finished and we love them. They are definitely worth the hype I had to do a complete makeover of my kitchen drawer to show them off. I would definitely recommend this to everyone who wants to give it a try don’t worry they are as good as they seem. The customer support even reached out to me to find out how I feel about them after receiving them. That’s special.

1 décembre 2025
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Réponse de jazzupco.com

Hi Abinash, thank you so much for the kind words and for taking the time to share this! Knowing that both the flatware and our customer support stood out to you means the world to our team. We genuinely appreciate your recommendation and your support :))

Noté 1 sur 5 étoiles

not impressed at all

Got my order today. And the flatware is fine. But the cups and wine glasses are absolute garbage. Incredibly thin and lightweight and absolutely not worth the money. And makes me doubt the true quality of the flatware.

The return process is a hassle and just automated messages. I still haven’t been able to process the return. Do not waste your money on the cups and wine glasses. You’re better off getting a $20 set off Amazon.

3 décembre 2025
Avis spontané
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Réponse de jazzupco.com

Thank you so much for sharing this! We’re sorry the wine glasses didn’t meet your expectations.

The wine glasses are made with the same care and materials focus as our flatware – 18/10 stainless steel with our high-quality gold finish. They’re designed to be lighter so they feel balanced in the hand, more comfortable and easy to handle.

Nonetheless, we definitely take your feedback and will look to see how we can make it less lightweight.

Regarding your return request, I can see that our team has already responded to your email. I’ve also just sent you a follow-up message to help make the process smoother for you. 😊

Noté 5 sur 5 étoiles

Great product, excellent customer service

Great product, styling, color and shape are nice. What makes this company and product even better is the customer service. Quick responses and great accommodations for making the customer happy.

18 novembre 2025
Avis spontané
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Réponse de jazzupco.com

Thank you so much for taking the time to share this! We’re really glad to hear you love the style and quality and it means a lot knowing our team was able to take good care of you. We’re always here if you ever need anything, and we truly appreciate you choosing us. :)

Noté 5 sur 5 étoiles

I love my flat wear and my dinnerware…

I love my flat wear and my dinnerware set! They both are so gorgeous and such good quality. I will definitely be making another purchase for the holidays!

11 novembre 2025
Avis spontané
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Réponse de jazzupco.com

Thank you so much for your wonderful review! We’re so happy to hear that you’re loving your flatware and dinnerware set. It means a lot to know they’ve met your expectations in both beauty and quality.

We can’t wait to have you shop with us again for the holidays! Thank you for being part of our community. :)

Noté 5 sur 5 étoiles

I love the quality and their customer…

I love the quality and their customer service is excellent!!!

11 novembre 2025
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Réponse de jazzupco.com

Thank you so much for your kind words! We're so happy to hear that you love the quality of our products and had an excellent experience with our customer service. Your support truly means a lot to us! :)

Noté 5 sur 5 étoiles

Wonderful Premium Cutlery

They have become a regular part of our day to day meals because of the quality of the cutlery, and personally we just also love the color options that come with the set.

13 octobre 2025
Avis spontané
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Réponse de jazzupco.com

Thank you so much! We’re really happy to know our cutlery has become part of your daily meals and that you love the colors too. :)

Noté 5 sur 5 étoiles

Amazing customer service

I’ve loved my flatware set for about a year now, but when I had questions, I reached out to the customer service team. I was blown away at how quickly they responded to me, making me feel important to them and they understood my concerns and worked with me to find a solution. Overall, I will continue to rave about this product and this company.

6 novembre 2025
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Réponse de jazzupco.com

Thank you so much for this kind review! We’re really happy to know you’ve been loving your flatware and that our team was able to help when you reached out. It means a lot to have your support! :)

Noté 5 sur 5 étoiles

I wanted to use the slilverware for a…

I wanted to use the slilverware for a while beore writing the review. And thus far really satisfied.
Some things we love. The fork and spoon handles are just a bit longer than any others I have owned before. It comes in handy for so many things that you do, and it does not get in the way. They are definitely sturdy and well made.
The only gripe I have is that the knives could use more width to make them a bit more sturdy. Their side profile looks cool, but functionally a broader surface would give more functionality and less flex when using them for spreading or scraping.

16 septembre 2025
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Réponse de jazzupco.com

Hey Mike, thank you for taking the time to share your review after using the flatware. We’re so happy you’re enjoying the design. Your feedback on the knives is really helpful, and we’ll keep it in mind as we improve! :))

Noté 5 sur 5 étoiles

Not only is the product gorgeous

Not only is the product gorgeous, sturdy and very stylish but the customer service is top notch. I had a minor issue with one piece of my order and they immediately responded to my concern and sent out a replacement product. I have shown all my family and friends how gorgeous it is and highly recommend them to everyone searching for new dinnerware.

8 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding products

Outstanding products, I’ve ever been more excited about a fork 😂.
I was so happy with my utensils, I decided to order the flatware. It’s simply beautiful. My order came very quickly and as I was unpacking everything I noticed a broken bowl. I reached out the care team and they remedied the problem within 48hrs. Highly recommend Jazzupco!

1 juillet 2025
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Réponse de jazzupco.com

This made our day, thank you so much! We're glad to hear how much you're enjoying your flatware (and that we made you excited about a fork 😄). So glad our care team could help quickly with the broken bowl, it definitely happened while in transit. We truly appreciate your support and recommendation! 💛

Noté 5 sur 5 étoiles

It is so worth it!!!

My silverware drawer was a mismatch nightmare UNTIL I bought Jazzupco silverware-it is absolutely beautiful! It is everything they advertise! I bought the brushed silver and I love how it is functional and modern and pretty! Now my drawer is a match made in Heaven! Thank you!

3 août 2025
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Réponse de jazzupco.com

Wow! Thank you so much for the kind words! We're absolutely thrilled to hear that your silverware drawer has gone from a "mismatch nightmare" to a "match made in Heaven" with Jazzupco! 😊

Noté 1 sur 5 étoiles

Gold color fading

I bought 12 person set, chopsticks and other stuffs in gold on Dec 2022 spending bit more than $360
Some of them started to fade color early 2025.
I ran out of 1 year warranty so I emailed their cs.
They emailed me back asking some questions about how I washed them. I used dishwasher and sometimes handwashed them like I wash other stuffs. I was so annoyed to email them back.
Just think twice before you buy gold color

Update - Jazzupco.com reached out and offered to replace my sets for $79. I took the deal and requested them in matte silver instead of matte gold. I haven’t used them yet. Hopefully they will last this time.

31 juillet 2025
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Réponse de jazzupco.com

Thanks again for sharing your feedback with us! We totally understand your concerns when we first connected back in March 2024, but we haven’t received a response after we followed up with a few questions.

The gold set you purchased in December 2022 features our 50-cycle titanium plating which is the best plating available at that time and while most didn't face fading concerns, it also depends on how the flatware is cared for — including dishwashing methods, detergent types, and drying practices — these can play a big role in how well the finish holds up over time. That’s why we asked those follow-up questions: not to place blame, but to better understand what happened and how we might help. :)

We’ve come a long way since then — in 2023, we upgraded to a 100-cycle titanium plating, and just last year in 2024, we introduced our most durable finish yet: 100-cycle titanium-alloy plating, which is currently the highest quality coating on the market.

As a small business, we truly value all honest feedback like yours — it helps us grow and improve. We're sending you another follow-up email today, just in case the last one got missed, and to offer some resolution options.

Thanks again for your support, and we really hope to hear from you soon!

Noté 5 sur 5 étoiles

I ordered a 16 piece flatware set

I ordered a 16 piece flatware set. The quality is excellent, the weight is perfect, and the finish is beautiful. I would highly recommend it to anyone who needs a new set of silverware.

1 août 2025
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Réponse de jazzupco.com

Thanks a lot for the awesome review! We're so glad you're loving your new flatware set — sounds like it was the perfect fit. :)

Really appreciate the recommendation, too!

Noté 5 sur 5 étoiles

delighted with my new flatware

I am delighted with my new flatware. Didn’t expect to like it as much as I do. They feel so nice!!! And look amazing. You can tell they are high quality and it’s true — everyone comments on them.

Customer service was very nice to work with when I had a question about the finish.

18 juillet 2025
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Réponse de jazzupco.com

Thanks so much for your review! We’re so glad you’re loving your new flatware, and it really means a lot to us that it exceeded your expectations. Glad our team could help out with your question as well. Thanks again! 😊

Noté 5 sur 5 étoiles

I am very happy with my purchase

I am very happy with my purchase! The look and weight is absolutely perfect! I am definitely going to order more!

29 juillet 2025
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Réponse de jazzupco.com

Thank you so much for your kind words! We're glad to hear that you're loving your new flatware. :)

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