I brought a JBW watch from Macys , when I open the package the watch was not working, I assumed it was the battery. I didn’t take it to change the battery until 3 months later. It turns out the watch... Voir plus
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My watch looks brand new. This is truly a quality company. They honored the warranty policy and basically only charged me for the shipping to fix diamonds that fell out of my case and my band. MN r... Voir plus
I love this company soooo bad. Purchased a watch and matching bangle… very beautiful but I broke my bangle. Contacted them for repair assistance and not only did I get a quick response the turnaround... Voir plus
My expectations were exceeded. I am so happy I was able to get my watched repaired with no issues. I reached out to them and they responded back very quickly, when my watch was in their possession the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Shop and discover our bold diamond timepieces crafted with luxury materials for men and women. Our watches are made for risk-takers who stand out in the crowd.
Coordonnées de contact
75063, Irving, Etats-Unis
- jbw.com
4,2
Bien
27 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The way they take care of their…
The way they take care of their customer is Amazing,i just got mine repaired
23 décembre 2024
Avis spontané
My Highschool Graduation Watch
I recently had my graduation watch, which holds immense sentimental value, repaired through your customer service team. The watch was returned to me in like-new condition, and I was impressed by the timely manner in which the repair was completed and repackaged in its new branded boxing. The level of customer service and communication throughout the process was exceptional and exceeded my expectations. I am deeply grateful for the care and professionalism shown. This experience has been truly remarkable, and I cannot thank your team enough for restoring such a meaningful item.
6 décembre 2024
Avis spontané
Réponse de JBW
Lynwood, Thank you so much for sharing this with us! We're honored to have been a part of restoring your graduation watch, especially knowing how much sentimental value it holds.
JBW IS AMAZING!
JBW IS AMAZING!! I needed to get my watch repaired. The customer service was top-notch. They kept me informed of the process every step of the way. I received my watch back and it looked just as good as the first day that I received it. Thank you JBW!! I will definitely remain a customer and make another purchase soon!
3 décembre 2024
Avis spontané
Réponse de JBW
Thank you Lakesha, We appreciate your kind words and are happy to have you as a customer.
My expectations were exceeded
My expectations were exceeded. I am so happy I was able to get my watched repaired with no issues. I reached out to them and they responded back very quickly, when my watch was in their possession they gave me updates constantly.
3 novembre 2024
Avis spontané
Réponse de JBW
Thank you so much for your feedback Yasmine! We’re happy to hear that we could exceed your expectations and make the repair process smooth for you.
Great company.. excellent service
I sent my watch in for service. JBW kept me in the loop, returned my watch without a blemish.
10 octobre 2024
Avis spontané
Réponse de JBW
Thank you for sharing Alisa, We're always happy to help!
Warning about ordering from this company - Awful customer support
I bought a watch for our anniversary, but my husband noticed that the watch head was slightly bent after a month of ownership so I contacted them, they asked for me to return the watch so I did. However I have bad dyslexia and didn't notice that they asked for a tracking number. Now they are refusing to give me my watch back because I didn't add tracking to the shipment. This is rediculous. I hope anyone ordering from them will use some common sense and look elsewhere!
8 mars 2020
Avis spontané
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