It was such a pleasure shopping at JD Furniture. We found them on Google and decided to give them a look. Apart from the variety of quality furniture in their warehouse, their customer service was ama... Voir plus
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Lisez les avis des autres
Purchased kitchen wall and base units. The quality for the price was excellent so good value for money. The after sales service could not be faulted; a couple of minor pieces missing and once contacte... Voir plus
Cowboy company. Absolutely dreadful service. Bought item then get a message to say I need to pay extra for shipping even though I’m in mainland UK address. Once arrived and on building wardrobe we i... Voir plus
purchased twice simple furnitures, office chair and 2 different style bookcase. my only issue is the method they charge the extra delivery charge to scotland, like you need to reply to the order email... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
JD Furniture Clearance store was est at 2014. One of the largest West Midlands Furniture Clearance stores based in Birmingham, Aston. Every piece of furniture that we sell will be cheaper than High street price, we do trade items that are not brand new, but new not used that might have minor cosmetic defects, we open check and repack every single item that we sell to make sure they meet the highest standard of our QC team. We always starve to provide as much value to our customers as we can. The friendly team is always there to help with any questions regarding products that we sell. Do trade brand-new furniture like our true value JD Greta Kitchen range.
Coordonnées de contact
Unit 15, Al-Amin Buildings, Grosvenor road, B6 7LZ, Birmingham, Royaume-Uni
- 08000025346
- info@jdfurniture.uk
- jdfurniture.uk
4,3
Excellent
179 avis
Aucun historique récent de demande d’avis
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A répondu à 25 % de ses avis négatifs
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Terrible company.
Terrible company.
Ignore the fake reviews- this company lie and send out damaged furniture and then claim they can’t do anything
Please don’t buy from them
15 octobre 2024
Avis spontané
Réponse de JD Furniture
Thank you for your review.
You can check our company with the company house as JD Home Furniture LTD. We have been operating for over 10 years.
We always reply to all emails and messages. If you still experience any issues, please let me know your order number, and we will check this ASAP for you.
Excellent company to buy from
Probably one of the best companies I have bought from on line ..
Website easy to negotiate, excellent price for my table and chairs £100 cheaper than elsewhere .
Delivery was superb and very quick with a very good time window to expect my order.
Had reason to contact customer service about something .. they were very attentive and speedy sorted my problem out
11 octobre 2024
Exceptional Customer Service with this…
Exceptional Customer Service with this company! I had to return some bed frames which I had ordered from them, not realising that the company deals in ‘Seconds’. I was so impressed when they not only refunded me but also paid for the collection. This was all done on email because it’s not possible to contact Customer Service by phone.
24 octobre 2024
Avis spontané
Oslo chest of drawers
Very easy and straightforward to order and the item arrived within a couple of days in perfect condition and well packaged. Will definitely use again as the item was half the price of the same product from Argos.
11 octobre 2024
Great Product. Great Seller
The product was great value and well packaged. There was no damage to the items.
9 octobre 2024
Bed came with no head board
Ordered a bed and came with no head board, contacted customer support but the line doesn’t even go through
12 octobre 2024
Avis spontané
Réponse de JD Furniture
Sorry to hear about your experience.
Unfortunately, we do not have any more over-the-phone customer service, but you can always email us via info@jdurniture.uk
Please accept my sincere apologies for any inconvenience caused.
Spear and Jackson long reach battery chainsaw
Havn,t used the product yet but it looks good .
delivery was poor the packaging arrived battered with battery charger loose outside the box ,really concerned and took photos, before opening ,fortunately the article visually looks fine .
Just need to get opportunity to use it
26 septembre 2024
Réponse de JD Furniture
Thank you for sharing your feedback, and we’re glad to hear that the product visually looks fine despite the concerns with the packaging during delivery. We sincerely apologize for the condition in which the package arrived, and we understand how worrying that must have been. It’s great that you took photos, and we encourage you to contact us at info@jdfurniture.uk if you notice any issues once you begin using the product.
We appreciate your understanding, and we hope the product meets your expectations once you’ve had the chance to use it. Please don’t hesitate to reach out if you need any assistance.
Avoid this company!
I placed the order online, then found I needed to cancel it the next day. JD Furniture do not answer their phones or respond to e-mails. I found a name and mobile number on the internet and called that and the man was really rude, telling me if I wanted to cancel my order and get a refund then I would need to go to their offices in Birmingham. Which would take me about three hours each way! He was not concerned by this. Eventually, after sending more e-mails, I received my refund. The whole experience was appalling!
25 septembre 2024
Réponse de JD Furniture
Sorry to hear about your experience.
I have checked records, and we did not receive any calls from you. It looks like you found some ex-worker phone numbers on the internet, as we have only email customer service and a number for an actual store in Birmingham.
I am happy to hear that your issue was resolved via email.
If you have any further questions, do not hesitate to contact us.
Good customer service
Worktop was damaged, contact customer service via email. Got the new worktop within a few days.
1 octobre 2024
Réponse de JD Furniture
Thank you for sharing your experience! We’re sorry that your worktop arrived damaged, but we’re glad we could resolve the issue quickly and get you a replacement within a few days. At JD Furniture, we aim to provide prompt and effective solutions to any problems our customers encounter.
If you need any further assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new worktop!
It delivered a little bit late as it…
It delivered a little bit late as it said on the website but the communication was very smooth and appreciated the service.
25 septembre 2024
Réponse de JD Furniture
Thank you for your feedback! We’re glad to hear that despite the slight delay in delivery, the communication was smooth, and you appreciated the service. At JD Furniture, we strive to keep our customers informed every step of the way, and we’re happy to know that our efforts made a difference.
If you have any further questions or need assistance, feel free to reach out. We hope you enjoy your purchase and look forward to serving you again!"
This response acknowledges the delay while highlighting the positive aspects of the experience. Let me know if you need any adjustments!
The cube looks amazing very happy😁
2 octobre 2024
Réponse de JD Furniture
Thank you so much for your fantastic feedback! We're thrilled to hear that you're happy with your Cube purchase and that it's exceeded your expectations.
If you need anything further or have any questions in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Kind regards,
Marta
Customer Service Team
Avoid at all costs
Avoid at all costs, ordered the Sicily table 4 chairs and parasol , they only delivered the table what the good is a table with no chairs!
When asked when the rest was coming he replied I don’t know 😡. Can’t get them on the phone and no response to my emails.
I wouldn’t recommend to my worst enemy!!!!
21 septembre 2024
Avis spontané
Réponse de JD Furniture
We sincerely apologize for the inconvenience you've experienced with your recent order. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incomplete delivery and communication challenges.
We want to assure you that your concerns are being taken seriously, and we're actively working to resolve the issue as quickly as possible. Please send us a direct message with your order details so we can investigate this further and provide you with an update on the missing items.
Once again, we deeply regret any frustration caused and appreciate your feedback. We're committed to improving our services and ensuring that this type of issue does not happen again.
Thank you for your patience.
Kind regards,
Marta
Customer Service Team
Amazing support from JD Furniture
I recently purchased a product from JD Furniture through Amazon. Unfortunately, several months after the purchase, we discovered that one of the doors was broken when we finally went to install it. While trying to contact them through Amazon, I couldn't find an easy solution, so I reached out to them directly via email after finding their contact info through Google.
From the very first email, their team was incredibly responsive and helpful. I was fully prepared to pay for the replacement, but to my surprise, they were kind enough to send a new door at no charge. Within two days, they had completely resolved the issue, and I was amazed by how quick and seamless the entire process was.
JD Furniture went above and beyond in terms of customer service. Their quick response, willingness to help, and genuine kindness were beyond what I expected. I highly recommend them for not only their quality products but also their outstanding customer support. It was truly a pleasure doing business with them!
18 septembre 2024
Avis spontané
Réponse de JD Furniture
Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that our team could assist you quickly and efficiently, and that we exceeded your expectations in terms of customer service. It’s our priority to ensure that every customer feels valued and supported, so your kind words mean a lot to us.
We truly appreciate your recommendation and are so glad that you’re happy with both the product and the service you received. If you ever need anything in the future, please don’t hesitate to reach out.
It was a pleasure doing business with you!
Kind regards,
Marta
Customer Service Team,
JD Furniture
Not even worth the 1 star
Not even worth the 1 star. Avoid this company - ordered a bamboo bistro set and the damage to the item was a joke. Stool legs were bent and so scratched, bamboo had come away from the top table. No communication from them re a refund or return. Item definitely not as described - I’ll say it again, avoid these cowboys!
18 septembre 2024
Avis spontané
Réponse de JD Furniture
We sincerely apologize for the inconvenience you've experienced with your recent order. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incomplete delivery and communication challenges.
We want to assure you that your concerns are being taken seriously, and we're actively working to resolve the issue as quickly as possible. Please send us a direct message with your order details so we can investigate this further and provide you with an update on the missing items.
Once again, we deeply regret any frustration caused and appreciate your feedback. We're committed to improving our services and ensuring that this type of issue does not happen again.
Thank you for your patience.
Kind regards,
Marta
Customer Service Team
Good quality home and garden furniture
Good quality home and garden furniture. And amazing customer service. Thank you
17 septembre 2024
Avis spontané
Réponse de JD Furniture
Thank you so much for your kind review! We're thrilled to hear that you're pleased with the quality of our home and garden furniture and that our customer service made a great impression.
Your support means a lot to us, and if you ever need anything in the future, feel free to reach out. We're here to help!
Kind regards,
Marta
Customer Service Team
Great Quality
Great quality furniture, no problems with assembly. Delivery was fast and efficient.
3 septembre 2024
Réponse de JD Furniture
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of the furniture and that the assembly process was smooth. We’re also glad that our delivery service met your expectations with fast and efficient service.
If you ever need anything else, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!"
This response conveys appreciation and reinforces the positive aspects mentioned by the customer. Let me know if you'd like any changes!
Wrong item received and I can’t get…
Wrong item received and I can’t get through to anyone to help rectify the problem.
30 août 2024
Réponse de JD Furniture
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience of receiving the wrong item and the difficulty you’ve had reaching us. We understand how frustrating this must be and are committed to resolving this issue as quickly as possible.
Please reach out to us directly at info@jdfurniture.uk or send us a private message with your order details, and we’ll ensure this is sorted out promptly. We value your business and hope to make this right for you. Thank you for your patience, and we look forward to resolving this situation
Not a proper kitchen unit
These are non standard depth units , only 445 mm which means standard worktop has a huge overhang. The solution of pulling the unit away from the wall means a frame has to be made for fixing and the end panels have a gap the the rear. I have fitted many kitchens and the way these are constructed reminded me of flatpacks from the 1970's. No secret screws with cam mechanism but screws through the side with cover caps. This is the worst, so called,kitchen
3 septembre 2024
Avis spontané
Réponse de JD Furniture
Thank you for sharing your feedback, and we sincerely apologize that the kitchen units did not meet your expectations. We understand your frustration with the non-standard depth and the assembly process. Your experience and insights as an experienced kitchen fitter are invaluable to us.
At JD Furniture, we aim to offer high-quality products, and it’s clear that in this instance, we didn’t meet your expectations. We regret that the design and construction of these units caused additional challenges during installation.
Please feel free to reach out to us at info@jdfurniture.uk so we can better understand your concerns and explore potential solutions. Your feedback helps us improve, and we appreciate you taking the time to share your experience
The packing had obviously been opened.
The packing had obviously been opened.
It was a in a terrible state. I'm wondering if the extendable Spear and Jackson chainsaw was a refurbished one. It does not cut very well - I thought the chain was blunt. Bit disappointed.
24 août 2024
Réponse de JD Furniture
Thank you for your feedback, and we sincerely apologize for the condition in which your chainsaw arrived. We understand your disappointment and frustration, and this is certainly not the experience we aim to provide.
We want to assure you that we do not sell refurbished items as new. However, if the product is not performing as expected, please reach out to us at info@jdfurniture.uk so we can assist with troubleshooting or arrange a replacement or return. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
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