Changing rooms showers and toilets are in immediate need of improvement and maintenance. No running hot water in showers. A stench coming from the drains. Black mould on the ceiling of the gym in... Voir plus
Établissement
Changer d'établissementAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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Lisez les avis des autres
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... Voir plus
L'entreprise a répondu
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... Voir plus
L'entreprise a répondu
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de JD Gyms - Birmingham
Écrit par l'entreprise
Coordonnées de contact
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, Royaume-Uni
- 1212706921
3,0
Moyen
446 avis
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Changing rooms showers and toilets are…
Changing rooms showers and toilets are in immediate need of improvement and maintenance. No running hot water in showers. A stench coming from the drains.
Black mould on the ceiling of the gym in various areas including workout areas bathrooms and showers.
31 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
More equipment
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work.
However, toilets still have the same bad smell.
1 septembre 2026
Réponse de JD Gyms - Birmingham
Hello - Thanks for taking the time to leave a review. We’re glad parts of your experience were positive, and we’re always keen to improve. Please feel free to share any suggestions you may have with the gym team directly on your next visit.
Thanks, The JD Gyms Team 💚
Réponse de JD Gyms - Birmingham
Hi - Thank you for taking the time to leave us a review. We're delighted to hear that you're enjoying the sauna and appreciate the space and equipment available. It's wonderful to know you're having such a positive experience.
The JD Gyms Team 💚
Réponse de JD Gyms - Birmingham
Hello – Thank you for taking the time to leave us a review.
We're delighted to hear that you're enjoying the facilities, flexible opening hours, and the support from our team. Creating a welcoming environment with great equipment and round-the-clock access is something we take great pride in, so it's wonderful to know this has been your experience.
Thank you for your kind feedback and support.
The JD Gyms Team 💚
Dirty gym
Dirty gym, weights all over the place, changing rooms are a mess and the floor is always flooded by the sauna. The gym is understaffed which results in it running its self and ends up the way it has. Wouldn’t train there again.
3 août 2026
Réponse de JD Gyms - Birmingham
Hello – Thank you for taking the time to leave a review.
We’re sorry to hear that the cleanliness and upkeep of the gym have not met your expectations. We understand how weights being left around, untidy changing rooms, and water around the sauna area can affect both the safety and enjoyment of your visit.
We also appreciate your comments regarding staff visibility and will ensure your feedback is shared with the gym management team for review.
Thank you for bringing these concerns to our attention.
The JD Gyms Team 💚
Réponse de JD Gyms - Birmingham
Hello - Thank you so much for the 4‑star review! If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚
Awful
Awful, ladies section has been striped of weights. All cardio machines only. Not sure why? I’ve remade a membership after 2 years and safe to say will be finding an alternative gym asap. The weights and dumbbells aren’t stacked either.
5 juillet 2026
Réponse de JD Gyms - Birmingham
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with the ladies-only area. We're always reviewing our facilities and equipment layouts, and member feedback plays an important role in this process.
Thank you for sharing your feedback with us.
The JD Gyms Team 💚
Women section and facilities are separate
Facilities are available most the time. No need to wait around to use machines.
Staff is helpful
19 juin 2026
Réponse de JD Gyms - Birmingham
Hi - We're happy to hear you appreciate our facilities and helpful staff. Thank you for your positive feedback!
The JD Gyms Team 💚
management need to wakeup
your hygiene is poor cleaning services are pathetic, toilets never been clean changing area along with bath side of that floor is wet all the time, you can't even step in there without having a boat. so Poor and very bad experience just went in there for two days and will never go back to that jym.
12 juin 2026
Réponse de JD Gyms - Birmingham
Hello – Thanks for taking the time to leave this review.
We’re really sorry to hear about your experience and the concerns you’ve raised regarding cleanliness. This isn’t the standard we aim to provide, and we appreciate you bringing it to our attention. If you notice anything like this during your visit, please let a member of the team know so it can be addressed as quickly as possible.
Thank you for sharing your feedback.
The JD Gyms Team 💚
Absolutely amazing!
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment. Classes and instructors are excellent. Nice, clean and spacious gym. Big free car park.
Great fitness facilities for all.
Ladies gym (cardio and weights) area is 💯. All nice and new.
I haven’t tried the sauna yet.
For me it’s a definite thumbs up!! 🤗
25 mai 2026
Réponse de JD Gyms - Birmingham
Hello – Thanks for taking the time to leave such an amazing review. We’re absolutely delighted to hear about your experience and that you’ve found the whole team friendly and helpful. It’s fantastic to know you’re enjoying the atmosphere, classes and facilities, and that the gym feels warm, clean and spacious. Thanks again for your kind words and for recommending the gym – we really appreciate it!
The JD Gyms Team 💚
The manager Hannah at your newtown…
The manager Hannah at your newtown branch in Birmingham, was amazing 👏 welcoming and helping with login etc. And the instructors are helpful and kind too.
24 mai 2026
Réponse de JD Gyms - Birmingham
Hi there – Thank you for taking the time to leave such a great review, we’re thrilled to see your feedback ⭐
It’s fantastic to hear how welcoming and helpful Hannah was – we’ll be sure to pass your kind words on 🙌 We’re also really pleased to hear the instructors have made such a positive impression too.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚
It is nice but I would like that if the…
It is nice but I would like that if the womans only side is bigger and if they can get a swimming pool also thank you 😊
13 mai 2026
Réponse de JD Gyms - Birmingham
Hi – Thanks for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying the gym overall 👍
We also appreciate your suggestion about expanding the ladies‑only area. We understand how important having enough space and equipment is, and it’s really helpful for us to hear what our members would like to see improved. We’ll make sure your feedback is passed on to the relevant team.
In terms of adding a swimming pool, while this isn’t something we currently offer, we appreciate you sharing your ideas as we’re always looking at ways to enhance the member experience.
Thanks again for your kind words and feedback 💪
The JD Gyms Team 💚
The mens changing room/ bathroom needs…
The mens changing room/ bathroom needs to be cleaned alot more cus it is disgusting
13 mai 2026
Réponse de JD Gyms - Birmingham
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
We’re really sorry to hear about your experience with the cleanliness in the men’s changing room. This isn’t the standard we expect, and we understand how important it is to have a clean and hygienic environment.
We’ll ensure your comments are passed on to the gym team so this can be addressed.
If you notice anything during your visit, please don’t hesitate to let a member of staff know so it can be sorted as quickly as possible.
Thank you again for bringing this to our attention.
The JD Gyms Team 💚
Good gym but ventilation and cleanliness need improving
The gym itself is decent and has good equipment, but the ventilation and cleanliness really need improving. When I walk into the gym, there’s often a noticeable unpleasant smell straight away, and at times the whole place can feel quite stuffy, especially during busy hours. It feels like there isn’t enough airflow or fresh air circulating around the gym. Better ventilation and more regular cleaning would make a big difference to the overall environment and experience. Other than that, the gym is generally fine and has everything you need for a workout.
11 mai 2026
Réponse de JD Gyms - Birmingham
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
It’s great to hear you’re happy with the equipment overall 👍
We’re really sorry to hear about your experience with ventilation and cleanliness. We understand how important it is to have a fresh, well‑ventilated environment when working out, and this isn’t the standard we aim to provide. Your comments regarding the smell and stuffiness, particularly during busy times, will be passed on to the gym team.
If you notice anything during your visit, please don’t hesitate to let a member of staff know so it can be addressed as quickly as possible.
Thanks again for your feedback – it really helps us continue to improve the experience for all our members 💪
The JD Gyms Team 💚
Gym equipment not working
Gym equipment not working, no security in the building, men are vaping inside of the building, there is bad odour in the building not very nice to inhale. Hygiene is poor.
30 avril 2026
Réponse de JD Gyms - Birmingham
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
We’re really sorry to hear about the issues you’ve raised, as this isn’t the standard we aim to provide for our members.
Cleanliness, hygiene and maintaining a safe environment are all extremely important to us, so it’s disappointing to hear about your experience with odour and general upkeep. We’ll ensure this is passed on to the gym team.
We’re also concerned to hear about equipment not working and behaviour such as vaping inside the gym. This isn’t acceptable, and we’ll make sure your feedback is escalated.
If you feel there are ongoing concerns during your visits, please do let a member of staff know at the time so they can take immediate action.
Thank you again for bringing this to our attention – it really helps us improve the experience for all our members.
The JD Gyms Team 💚
Good equipment and facilities.
Good equipment and facilities.
The smell in the entrance needs to be sorted, the drains in the ladies changing area too.
More cleaning needed, sanitary pad in shower, dirty chair in cubicle. Otherwise a good gym, good classes.
27 avril 2026
Réponse de JD Gyms - Birmingham
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
It’s great to hear you’re enjoying the equipment, facilities and classes 👍
We’re really sorry to hear about your experience with cleanliness, particularly in the entrance and the ladies changing areas. This isn’t the standard we expect, and we understand how important a clean and fresh environment is for our members. We’ll ensure your comments are passed on to the gym team.
If you ever notice anything during your visit, please don’t hesitate to let a member of staff know so it can be sorted as quickly as possible.
Thanks again for your honest feedback – we’re really pleased you’re enjoying the gym overall 💪
The JD Gyms Team 💚
Great training classes and quite a…
Great training classes and quite a variety of training equipment but I don’t know why they is so much bad smell from the female toilet. Basically hygiene is so bad. Need to be soughted thanks.
28 avril 2026
Réponse de JD Gyms - Birmingham
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying the classes and the variety of equipment 👍
We’re really sorry to hear about your experience with the cleanliness of the female toilets. This isn’t the standard we expect, and we’ll ensure your comments are passed on to the gym team.
If you ever notice anything during your visit, please don’t hesitate to let a member of staff know so it can be looked into straight away.
Thanks again for your feedback!
The JD Gyms Team 💚
Equipment Not Managed & Sauna Needs Cleaning
the clips/weights are often not in their proper place, which makes it difficult to find equipment and disrupts workouts. Additionally, there is a bad smell in the sauna/bath area, and it clearly needs better cleaning and maintenance
23 avril 2026
Réponse de JD Gyms - Birmingham
Hello – Thanks for taking the time to leave this review. We’re sorry to hear that equipment such as clips and weights haven’t been returned to their proper places during your visits, as we understand how this can disrupt workouts. We do ask all members to return equipment after use so the gym remains safe and easy to use for everyone. We’re also sorry to hear about the sauna and bathing areas. Cleanliness and maintenance are important to us, and if you notice anything that doesn’t seem right while you’re in the gym, please let a member of the team know so it can be addressed.
The JD Gyms Team 💚
improve facilities
improve facilities, especially the ladies section, by employing better hygiene, fixing what is broken, and ridding the pungent stench that can be smelt upon entering the building.
13 avril 2026
Réponse de JD Gyms - Birmingham
Hello - Thank you for taking the time to share your feedback. We’re very sorry to hear about the cleanliness and maintenance issues you’ve experienced. If you ever notice something not looking as it should, please let a member of the team in the gym know or feel free to email the Manager on birmingham@jdgyms.co.uk
The JD Gyms Team 💚
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