Changing rooms showers and toilets are in immediate need of improvement and maintenance. No running hot water in showers. A stench coming from the drains. Black mould on the ceiling of the gym in... Voir plus
Établissement
Changer d'établissementAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... Voir plus
L'entreprise a répondu
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... Voir plus
L'entreprise a répondu
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de JD Gyms - Birmingham
Écrit par l'entreprise
Coordonnées de contact
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, Royaume-Uni
- 1212706921
3,0
Moyen
447 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de JD Gyms - Birmingham
Hi there
Thank you for your wonderful review!!
Best wishes
The JD Gyms Team
(Newtown JD Gym) The gym is nice and…
(Newtown JD Gym) The gym is nice and lovely and I like that it has a female only area, however the female changing area is dirty most of the time, I have only been there two times since I have joined, but both times I didn’t get a good impression of the female changing area, I cannot go to a gym where I don’t feel comfortable having a shower or getting changed because of hygiene reasons
26 janvier 2025
Réponse de JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your concerns about the cleanliness of the female changing area.
We strive to maintain a clean and comfortable environment for all our members, and we take your feedback seriously. We will be sure to address this with our cleaning team to ensure that the changing area is kept to a high standard of cleanliness.
Best wishes
The JD Gym Team 💚
Terrible gym
Terrible gym, dirty, nobody cleans wet floor. There is a scarcity of plates and some equipment
22 janvier 2025
Réponse de JD Gyms - Birmingham
Hi there
We understand your frustration with the cleanliness and equipment availability at our gym.
We strive to provide a clean and well-equipped environment for our members, and we appreciate you bringing this to our attention. We will address these concerns and work to improve your experience.
Best wishes
the JD Gyms Team
Better machines in the women sections
Better machines in the women sections, half of the machines were broken or out of order so more would be better!
21 janvier 2025
Réponse de JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback.
We understand your frustration with the limited availability of equipment. We strive to provide a positive experience for all our members and will take your comments into consideration as we plan for future improvements.
Best wishes
The JD Gyms Team 💚
Worst gym I’ve been to so far
First of all the changing rooms are probably the dirtiest and stinkiest I’ve ever been to, every time I need to use the restroom I try my best to avoid it since there is always pee in the floor and the tissue dispenser doesn’t even work half the time. There’s some locker that look like they’ve been damaged for a while and under the benches look like hell, if I was to ever drop something under a bench and reach for it (which I did) I’d be scared that something would bite me under there.
There isn’t any ventilation in there so expect the most humid, smelly room. And there’s the equipment they have, most machines are fine but some are rusty and aren’t sturdy enough to make you feel safe while working out.
A chest machine in particular was broken for about two months along with a couple others but don’t get me started with the rust on the sit up bench, it looks like it going to collapse any day now but it’s still helpful while quite unsafe looking to use. Since it’s a small gym the range of equipment is a bit limited so I’d recommend pure gym instead which is still near jd gym. In conclusion it’s a dirty gym with poor equipment and sometimes makes me wonder if it’s worth it to be paying £22-23 pounds a month for it, they really need to up their budget for this place.
16 janvier 2025
Réponse de JD Gyms - Birmingham
Hi there
We understand your concerns about the cleanliness and condition of the gym.
We strive to maintain a clean and safe environment for all our members. We appreciate you bringing these issues to our attention and will take immediate action to address them.
We are committed to improving the overall gym experience and will work to ensure that our facilities meet the standards you expect.
Best wishes
The JD Gyms Team
Dirty and most machines are out of order
18 janvier 2025
Réponse de JD Gyms - Birmingham
We understand your frustration with the condition of our facility.
We are committed to providing a clean and functional environment for our customers, and we apologise that your experience did not meet your expectations. We will take your feedback seriously and work to improve our services.
Best wishes
The JD Gyms Team
Compared to all the other jd gyms in…
Compared to all the other jd gyms in the region it is the poorest in quality. Equipment is old, lacks machines you'd expect at even a gym group. Showers are touch and go the stench is something else.
20 janvier 2025
Avis spontané
Réponse de JD Gyms - Birmingham
We understand your disappointment with the gym's condition.
We strive to maintain a high standard across all our locations, and we appreciate you bringing this to our attention. We will use your feedback to improve the experience at this gym.
Best wishes
The JD Gyms Team
It’s nice and clean however it’s hard…
It’s nice and clean however it’s hard to get on the treadmill as the users takes too long on it there should be a limit so someone else gets the chance to go on it
7 janvier 2025
Réponse de JD Gyms - Birmingham
We appreciate your feedback and understand your frustration with the wait times for the treadmill.
We strive to provide a positive experience for all our members and are always looking for ways to improve.
Best wishes
The JD Gyms Team
Update equipment
The gym equipment needs to be serviced and updated. Gym area would benefit from a good clean.
4 janvier 2025
Réponse de JD Gyms - Birmingham
We appreciate you taking the time to share your feedback. We understand your concerns about the gym equipment and cleanliness. We are always striving to improve our facilities and will take your comments into consideration.
Best wishes
The JD Gyms Team
Good gym very clean and good equipment…
Good gym very clean and good equipment but the ladies only area is not ok, it is always very busy and most days that I have been I have been unable to get a tred mill, if this continues I will have to join else where
4 janvier 2025
Réponse de JD Gyms - Birmingham
Hi there
We appreciate your feedback and understand your frustration with the ladies-only area.
We strive to provide a comfortable and accessible environment for all our members. We will take your concerns into consideration as we continue to improve our facilities.
Best wishes
The JD Gyms Team
Overall a decent gym but I believe the…
Overall a decent gym but I believe the gym is a bit overcrowded at times and the wait times for equipment is a bit discouraging as there are not many multiple weight training equipment or many multiple targeted cardio equipment such as the stair master. Women’s section is always crowded when I go and not seeing clearly on a wall what classes are on does not help when trying to join.
6 janvier 2025
Réponse de JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the occasional crowding and wait times for equipment.
We strive to provide a positive and efficient workout experience for all members. We're always looking for ways to improve our facilities and services.
We value your input and will take your suggestions into consideration as we continue to enhance our gym.
Best wishes
The JD Gym Team 💚
Poor
I’ve been a member of this gym for a few months now, and I am seriously disappointed. The machines are always broken—good luck trying to find a treadmill that actually works. It’s frustrating to pay a membership fee for equipment that is constantly out of order. Clearly, maintenance is not a priority here.
Don’t even get me started on the bathrooms. The toilets are consistently dirty, and the smell is unbearable at times. It’s obvious they’re not cleaned regularly, which is unacceptable for a place where hygiene should matter.
This gym has so much potential, but the lack of upkeep and basic cleanliness ruins it.
6 décembre 2024
Avis spontané
The sauna smells of urine
The gym is great has everything you need the main problem is the men's changing rooms and sauna smell of urine and it's very strong everytime I go there it makes me feel sick. I am thinking to cancel my membership at the end of this month I just joined a few days ago but the other members tell me it's like this everyday
22 novembre 2024
Réponse de JD Gyms - Birmingham
hello Imran, thank you for taking the time to leave us a review. It is great to hear that you enjoy the gym and it has all you need for your workouts. However we are naturally disappointed to receive the 2 star rating due to the cleanliness of the changing area and specifically the sauna. We understand that the rest & relaxation side of the gym is just as important as your workouts and the atmosphere does not seem relaxing or rewarding.
For something that is effecting your JD Gyms experience as much as this, we would recommend that you contact the management team whilst you are in the gym next time for them to look at rectifying this asap for it not to effect yours and other members overall experience. If you can not find a member of the management team on your next visit, please contact them on: Birmingham@jdgyms.co.uk
Best Wishes,
The JD Gyms Team 💚
Great features, not worth the price point
The gym itself has many great features, however, there is much room for improvements. Half the machines in the woman’s only section do not work, the weights are too low and mismatched. It is also incredibly hot in the woman’s section and there’s aren’t a lot of machines to use. The changing rooms and bathroom have a weird odour and the app is incredibly basic compared to their competitors apps (PureGym). The app doesn’t even enable you to see how many people are in the gym and theirs is no interactiveness with consumers.
16 novembre 2024
Réponse de JD Gyms - Birmingham
Hi there Demmy. Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving the member experience.
We do have plans to develop our app further in the future, but for now we're just using it to allow contactless entry for our members and it does that wonderfully well.
if any equipment should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪
Best wishes The JD Gyms Team 💚
More than half of the treadmill…
More than half of the treadmill machines are not working in the ladies only section.
People literally queue up for the machine which is really annoying. They can clearly be fixed hence why I don’t understand why they don’t fix it!!!!
13 novembre 2024
Réponse de JD Gyms - Birmingham
Hi there
We appreciate you bringing this to our attention. We understand your frustration with the limited availability of treadmills in the ladies-only section. We are committed to providing a positive experience for all our members and will look into this issue further.
Best wishes
The JD Gyms Team
I have returned back to jd after 5…
I have returned back to jd after 5 years and it’s still the same! had the worst experience training and its only been a week of joining back. The ladies cardio section - 3x treadmill is out of order. I tried using the treadmill upstairs where half way throughout my workout the treadmill stopped working which distracted my workout. And let me not start on the hygiene- it has a damp urine odour everywhere.
16 novembre 2024
Réponse de JD Gyms - Birmingham
Hi there
We understand your frustration with your recent experience. We strive to provide a clean and functional environment for all our members. We appreciate you bringing these issues to our attention and will address them with our team.
Best wishes
The JD Gyms Team
the gym is really nice and has nice…
the gym is really nice and has nice facilities. i feel like though closing the changing rooms after midnight kind of defeats the purpose of a 24hour gym? also the staff aren’t the best of help we had to be the one to ask questions and for them to be welcoming and show us around, tell us about the gym and how the whole system works with the app and everything. they kind of just expected you to know which i think is unfair. otherwise it’s a nice gym the girls section is nice, the changing rooms do smell a bit but wasn’t expecting anything different tbh
15 novembre 2024
Réponse de JD Gyms - Birmingham
Hello Natashaaa. Thanks for leaving us some feedback for our gym in Birmingham, we appreciate it.
We are a 24-hour gym in Birmingham, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
As well as this as a 24/7 gym. we do leave the gym and equipment open and available to use so you can continue to achieve your fitness goals 24 hours each day😊
We Can only apologise for the experience that you had with a member of staff during your joining process, as a bare minimum they should assess each new joiners gym history, their intended usage and what their goals are, In addition to any other questions the member may have about the facilities to ensure they are comfortable next time they come in to train.
The JD Gyms Team 💚
Faulty equipment
Faulty equipment. Out of action notices on over 5 machines in one area. Having to wait around for a turn to use equipment and others gym users waiting behind you in a queue to use the same equipment. Disappointed with facilities. Floor in changing area was wet with no notices in place. Overall not very happy with recent experience considering the gym fee has increased since the last time I was a member
11 novembre 2024
Réponse de JD Gyms - Birmingham
Thanks for leaving us some feedback Maya. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪
Our in gym teams do complete regular room checks to ensure the safety of each area of the gym, however if you notice anything that is out of place or a potential cause for concern, please do not hesitate to contact a member of the team so they can rectify it asap and not allow it to effect yours and other members experience. The JD Gyms Team 💚
If you have any concerns about equipment, please notify staff on site as soon as you can. The JD Gyms Team 💚
The gym needs to be cleaner
My experience was positive overall, but the gym could be a bit cleaner. Since gyms are known to be places where germs can spread easily, I would suggest more frequent cleaning of the bathrooms, along with providing additional cleaning supplies for members to wipe down equipment. More hand sanitising stations would also be helpful.
5 novembre 2024
Réponse de JD Gyms - Birmingham
hello Ashleigh. Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is an area specifically that they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk
We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the XXXX members to use.
Best Wishes,
The JD Gyms Team 💚
Open 24 hours a day
I love that this gym is open 24 hours a day. It is great to see separate areas designated for men and women across the three floors. I am currently having personal training sessions with Selvin Robinson which has given me an even better experience and variety at the gym because I am getting opportunities to improve my cardiovascular fitness through boxing as well as improve my muscular strength with weight training. The only reason i am not able to give the gym 5 stars is because i often see dirty tissues left all over the place even though bins are provided and the car park is full of rubbish. A little more maintenance is likely to solve this issue.
8 novembre 2024
Réponse de JD Gyms - Birmingham
Hi there
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad you're enjoying the 24-hour access and the separate areas for men and women. We're also happy to hear that you're finding your personal training sessions with Selvin beneficial.
We will take your comments about the cleanliness of the gym and car park seriously and will work to improve these areas.
Best wishes
The JD Gyms Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.