The Jedi Archives Avis 

I ordered the stormtrooper hot toy. I've got no negative thoughts it arrived fast within a week of ordering the email and text updates were spot on and the package was delivered in perfect condition I'd recommend jedi archives to anybody

As usual brilliant shopping experience from start to finish...excellent communication updates etc...rather shop with these guys than amazon...help the high street people!!!

I didn’t realise it was a pre order so I was stressing about where my order was . I messaged TJA and had a quick response as to when it would be delivered. Great customer service and great company .😁

Have been using these guys for the last couple of years and all I can say is brilliant.
These guys are the best, pure & simple.

Great service and great price. Always a friendly happy place to go, the staff can't do enough for you and the atmosphere is always brilliant.

Very good. Bought again

Great service and easy payment options.

Always offer a superb and friendly service and unlike most retailers Jedi Archives are always available to speak to in person via a phone call to answer any questions. My go to dealer for Star Wars Hot Toys. Top guys 👍

fast and efficient service

Great prices and selection, customer care is very good, you can tell they love what they do, would recommend.

thanks very much very happy with the figures
good service and delivery no problems
would use this service again

Customer Service and Overall is simply brilliant! Love the team, products and their prices are fantastic! Thanks guys and keep doing what your doing! Love it!

Made a visit to the store. Better than expected and very welcoming.

Great service

This was my first time buying from Jedi Archives.
The payment scheme makes it super easy to buy allowing to get into collecting these great figures

Great items, great prices with quick delivery. Top service all round.

Excellent price.
Super fast delivery.
Quality packaging.
Perfection.

I picked 2 collectibles, and took advantage of their generous payment plans on both, after paying routinely for around 6 months, and being happy with everything, I received an email asking me to pay the full balance on 1 of the collectibles (£150), as they had received the collectible instore. When questioned on the fact that the website didn't make a mention of that, I had also not received that information from the colleague instore, wehn questioned on the payment option, I asked to defer payment until the next month. On the subsequent email, where I was looking to pay, I communicated that while not necessarily happy, I would pay, but would pass this on to trading standards to check the wording and asked for clear communication moving forward.
What I received after this was passive aggressive responses stating that they would cancel my purchases and refund me, I emailed back, saying I didn't want that, but was told in the interest of me being happy, that was being done (to maintain my right to choose a vendor that lives up to my "expectations").
All I wanted was clear communication and was treated like I had offended someone personally, the use of customer service lingo, and double speak wasn't enough to hide the clear disdain that was being shown for questioning their practices.

Appauling service and have advised friends and family not to use as a result.

Added after response,

The issue was with the ambiguous wording, and that there was no mention of full payment needed when the item arrived. Again this hasn't been considered or handled correctly.