Jellis Craig - Armadale Avis 255

I rented through Jellis Craig Armadale for the past 3 years at $1050 per week. I had the most disrespectful and disgraceful experience with Daniel Carrozza (Partner & Head of Property Management Department) and Mickayel Kolian (Property Manager). I even met Daniel in person to understand the process and build rapport. Notice to Increase Rent at $120 per week emailed without even a telephone call or text. Then Notice to Vacate emailed without even a telephone call or text. Final rental amount and vacation email emailed without even a telephone or text. The entire Real Estate industry and especially Jellis Craig, must be disrupted to re-imagine and respect the tenant experience with end-to-end customer care. Tenants are occasionally landlords of alternate properties and may well be potential sales customers too?

Danielle Waterton and Ian Mclennan are a professional, honest, dependable and hard-working team. They are engaging and provide a wealth of experience and knowledge to their clients. They ran an effective campaign from beginning to end. Ian kept us fully informed at every opportunity, communicating clearly and straightforward throughout the process which ultimately delivered us an excellent result. We would highly recommend them and would definitely use their expertise in the future. Many thanks Elisa

Jason De Stefano was amazing to deal with from the very first meeting. I was nervous to purchase off the plan, but I could not be happier with my new home. Jason was approachable, professional, made me feel like nothing I asked for was any bother. He was so pleasant to deal with. I would absolutely recommend Jason to anyone who is looking to find their perfect home.

Be it as a landlord or a tenant they make you feel like they are superior and they are doing you a favour. Never returned phone calls emails were left in actioned for days..

Almost 12 months to get concrete bleed fixed in the carpark and the damage to the car and not even an apology or compensation. Everything is always everyone else's issue eg the landlord or tenants issue or fault.

Happy to take their commission or their management fees but never take responsibility. Save your money if your a landlord or be prepared for a rollercoaster if youre a tenant.

One of the worst real estate company.
They are totally fraud. I was mislead by them, Phillip was the name of their agent.

Keep everything in writing. If *anything* goes wrong, no matter how big or small you will need to chase them up EVERY day.

I wish Purple Pingers had done his video prior to having to help friends try to get some results from these paper pushers.

Adam Walker from Jellis Graig Armadale brought enthusiasm, professionalism and good humour to the task of selling my apartment. He always responded to any queries, explained the process leading up to my auction and let me know the results of each open-for inspection. Adam handled all aspects of the sale with assurance. I felt I could rely on his experience and professional judgement and recommend him as a personable, hard-working agent keen to get the best results.

My recent experience with Will Bennison was an absolute joy. I found Will to be polite, punctual, knowledgeable and, more importantly for me, not pushy. He achieved a great price within a week of the property going on-line officially. I was in the fortunate position of having two prospective purchasers putting in offers and the end result was a very positive one for me. THANK YOU WILL

Everyone my husband and I corresponded with was both professional, energetic and passionate.
Our direct leasing agent Tom Cross was fantastic and he should be promoted XD

Thanks Jellis Craig!

Sarah Sherlock has been amazing to work with - communicative, kind and always kept us updated. She's been best property manager we've gotten to work with, and we've had quite a few! Thanks for all your help Sarah 😊

Our recent experience with Jellis Craig and in particular, Carla Fetter has been excellent.
We found Carla to be responsive to all our requests and needs and her wealth of knowledge was extremely helpful through our sales process and beyond.
She worked diligently to achieve the best result possible for the sale of our house.
We would thoroughly recommend the use of her services and expertise to anyone considering using Jellis Craig-Armadale.

My partner & I moved interstate from NSW to VIC during the first COVID-19 lockdown in Melbourne and everything was handled with care by our incredible property manager (Sarah Sherlock) at Jellis Craig Armadale. We cannot thank Sarah and the team at Jellis Craig enough for their professionalism, compassion and diligent service. The rental market can be very daunting at the best of times, let alone during a global pandemic and Sarah made it easy for us right up until the end of our lease term at the property. If you're looking for property managers who genuinely care about your needs and have excellent communication / processes, I'd highly recommend the team here.

After a long and careful review of the agents in the market, we were impressed with the professional approach by the Jellis Craig team. There are many great agents so we were not sure we made the right choice. However after working with them throughout the campaign, we were so pleased with our choice. We often hear "there is no substitute for experience". This has been confirmed by our recent experience. Sarah and John nurtured the process with laser focus and their experience delivered a stellar result.

Our experience of dealing with Lily Keating and Nathan Waterson as purchasers was excellent.
We are delighted with our purchase.

My wife & I are happy with the very professionally managed sales campaign by Danielle & Ian for our property. They kept us informed, & communicated clearly feedback & appraisal of market conditions. We have enjoyed our dealings with Danielle & Ian; & found them warm, sincere & effective

We were very happy with the service. We sold off market and Nathan Waterson kept us well informed and achieved a quick sale for us.

My agent Kellie ONeill was a delight to deal with at every stage of the sales experience - she made me feel comfortable, confident and calm with quality communication along the way. I cannot fault the service I received and the outcome of the sale of my property, and would recommend Kellie, Charles and Jellis Craig with no hesitation.

Felicity Fitzgerald has done an amazing job as our property manager for some time. Repeatedly, Felicity has delivered exceptional service in her communication and honesty. During difficult co-vid times Felicity remained positive and calm. We thank Felicity for her dedication and hard work.

I had a really transparent experience as a buyer which I know is rare to experience in the industry. The sales agent at Jellis Craig was attentive and put in the effort every week to keep me well informed of upcoming on and off market listings. I would definitely recommend speaking to Adam Walker for all of your requirements in the Stonnington area.

Daniel Joyce the real estate agent I dealt with was absolutely first class. He was friendly, very helpful and very responsive. I was very annoying and kept emailing and asking him questions but he communicated so wonderfully. I felt the whole process with Jellis Craig was great from the get go and very professional. The process was smooth and easy and all emails and phone calls were all communicated very well.

Thank you so much for your help!!