Jellis Craig - Eltham Avis 307

0/5
As property owners, we were extremely disappointed with the property management service and believe the agency failed in its fiduciary and professional responsibilities.
We were significantly overcharged for repairs they arranged. We expressed our concerns about the costs and provided clear written instructions stating they should contact us for all repairs, including urgent repairs. It is ironic that, to avoid potential overcharges by the agent, we had to help manage our properties while paying management fees.
Despite these instructions, they unblocked the toilet without notifying us and billed us over $1,000. Our requests for details, photos, and proof of the repair were ignored. When the toilet blocked again after three weeks, we paid $250 to fix it—only a fifth of what the agent charged for similar work—raising serious questions about their pricing. After submitting a formal complaint to Carmel Franze, we received no response or evidence. Meanwhile, the disputed amount was deducted from our rental funds without any proof or our consent. We followed up on our complaint; however, the agent was unable to provide valid evidence or explanation. We have escalated the matter to Consumer Affairs Victoria.
Property owners depend on their managing agents to keep them informed and act in their best interests, but our experience was quite the opposite. Based on how our concerns were handled, we strongly suggest other property owners avoid this agent.

When my wife and I purchased an investment property in Montmorency, we purchased it from a young salesman called Scott, this was 10 years ago. Scott kept in contact with us over the past 10 years so it was just right that when we were to sell our investment property, we knew who that person would be, Scott. May I say he wasn't that young man anymore, he's a true gentleman. I'd like to thank Scott and his sales team Michael and Hayley for their support and for the record price we achieved for our unit, if you are thinking of selling give Scott a ring because he is simply the best.

Tom Kurtschenko and his team were a pleasure to work with, always professional and they communicated extremely well throughout the process.
They were able to achieve a great result and I would not hesitate to recommending Tom and his team.

We were extremely happy with the service we received from Scott, Hayley and their team. Communication was terrific and we felt very much connected with all that was going on with our property.
Our auction was conducted online during the recent 2 week lockdown and this was very successful with Scott getting us a fabulous price for our home. We would not hesitate in recommending this team to anyone selling their home in this area.
Jill and Chris

Chris Chapman, Mandy Berenyi and the team at Jellis Craig Eltham were absolutely fantastic, guiding us through the-sometimes emotional-process of selling the family home of over 50 years with sensitivity and insight. They were able to give is advice that was 'spot-on' for the market, how to prepare the house and ourselves for the campaign and what to expect.

I couldn't recommend them highly enough!

Aaron Yeats and John Le Gros were thorough, attentive and impressively professional selling one of my investment properties recently. The result was very good and the journey to sale was equally good. John and Aaron would be two of the best agents I have come across in many years of selling houses. They already have my next sale.

Great team. Geat service.

Honest. Helpful. What you want in an agent. Very happy with their service.

Scott Nugent was recommended to us by our daughter and as she was local in the area we Listened to what she had to say.
From our first meeting with Scott, we felt very comfortable and confident and soon learned that Scott was true to his word and worked so hard to enable the sale of our home.
Nothing was too much trouble for Scott and he patiently explained everything to us in great detail. He always returned our calls promptly if he was not able to take them when we did call.
We would very happily recommend Scott and his team again and again.
We have sold many properties and have never felt this positive about any other real estate agents that we have employed.
COVID 19 lockdown stopped us auctioning the property and I truly believe that Scott worked harder because of this and two days later our home sold for more that our reserve!
Good one Scott Nugent!

Hands down the most professional and knowledgeable real estate team in the area - highly recommend.

I bought a house and Jellis Craig were able to find people to rent it out the following day.

If you are looking for someone to sell your house, then look no further than the rave reviews I was already getting from locals, friends and family etc. Don't stuff around - go to JC - and particularly, make sure you ask for Pina Kara - brilliant and so down to earth.

Ruth and Aaron were both so helpful and so professional throughout the entire process. They made the process of buying a property seamless and exciting. They kept open communication lines and therefore we were never left in the dark. They were an absolute delight to do business with.
I wouldn’t hesitate to buy another property from them.

In my experience of selling the family home of 30+ years I found the team from Jellis Craig- Eltham empathetic to all my needs, form the initial meeting with Scott and then with the open house days with Haley and Michael.
I found their network of support crew to be professional and proficient
They made a very emotional and stressful time easier

We have nothing but praise for Matt from Jellis Craig Eltham, for his expert help and advice in not only preparing our house for sale, but also for achieving a price that we are more than happy with. Matt was very pleasant to work with due to his easy going and professional manner, he was always there for us and made us feel like we were his only clients.

Aaron Yeats helped us find the perfect house, he knew exactly what we were looking for, so we are very happy with the outcome.

Excellent service and very friendly people in particular Scott and Hayley

Couldn’t have asked for a better agency to represent us. Thanking the highly
Professional team at Jellis Craig Eltham

I am very happy with Jellis Craig who were helpful and professional.

Easy to work with. Honest and hardworking. Aaron really knew the market and considered all factors in helping us to get the most exposure and the best result.