Jellis Craig - Richmond Avis 125

Extremely disappointing experience with Jellis Craig Richmond. A tradesperson they arranged (to my understanding unlicensed/uninsured) flooded my kitchen the day before settlement, damaging floorboards. Six months on, the issue remains unresolved, funds are still held in trust, and the new owner is left with the damage. Repeated contact has gone unanswered. A complete lack of accountability.

Jellis Craig Richmond has been wonderful. Me and my husband were leasing with them for almost 3 years. We did not have intentions to move, however, the property was on sale. It was something we did not expect as we were looking forward to leasing longer. Then, we had a wedding to plan on top of moving. We had a challenging time of finding a place to move. Luckily, Madlen Dimitrova was very kind and understanding to us. She was able to respond with our concerns quickly and was able to liaise with the owner in a very efficient way. She was able to help us so much even it was in a short period of time. Thank you!

I engaged Jellis Craig Richmond 2 years ago to manage my property, worst decision I have made.. I live overseas so have to rely on them to do the right thing - I now know I placed my trust with the wrong company. It has been a dreadful process. The first property manager lied about doing maintenance repairs requested by tenants, which I only found out 9 months later and I had to raise multiple complaints they did not resolve. Senior managers didn’t seem to care or be responsive.

Then the accounts department keeps paying invoices late which incur late fees which then gets charged to me - every month I find the late fee charges, ask for the refund and ask them to fix it. they apologise, say it’s fixed and then it happens again. If I didn’t check the invoices this would be hundreds of dollars a year.

You can’t trust them, you have to check what they charge each month, ensure you are not paying extra cost in late fees. Sadly many landlords are probably paying for things they shouldn’t.

If you want peace of mind, good service and value then avoid Richmond Jellis Craig property mnge office. Frankly the low ratings tell the story that I am not alone in this bad experience. I wish I had checked these ratings initially as it could have saved me time, money and anxiety.

Yes they contacted me recently as per their reply below. However this was afterb18 months of many ongoing issues. It's to late for action now so I moved my property to another company.

Couldn’t recommend Elliot Gill & James Vine any more highly.
Honest & transparent throughout the entire process & ultra-responsive and reliable.
Would strongly recommend & endorse them to anyone considering selling in the Richmond area.

Luke Schickerling and the JC Richmond team were great to work with. Couldn’t ask for a more professional and experienced agent. He kept us up to speed in real time with everything that was unfolding. Was quick at responding to changes to plans and the external conditions and brilliant at managing our fears and expectations. He got us the sale that we really needed in very difficult conditions (lockdowns & major construction next door). Every real estate agent could take a leaf out of Luke’s book as he is the best. He was a pleasure to work with and we will miss him! Thanks Luke and the JC Richmond team.

Jellis Craig were very professional and their communication was first class.

Trent Stewart was over the top with selling my property, l have no complains
about the service that l received from Trent, he made everything so easy.

Thorough campaign preparation which prepared the property for the best result. Well run honest sales process, that achieved a strong result and gave all buyers a fair chance to put their best foot forward. Thank you very much for a professional experience.

We were delighted with the result of our sale. Jodie is the ultimate professional who has great interpersonal skills. We appreciated her transparency and honesty and her service delivery was excellent throughout the campaign.

James at Jellis Craig Richmond was helpful, friendly and profressional - always happy to respond to questions and quick to get back to us. Highly recommend.

I have sold two Townhouses now through Elliot Gill at Jellis Craig, and have had magnificent results both times, we found Elliot and his team to be excellent in advising us whilst also listening to our thoughts. His expertise is second to none. We will continue to keep in touch with them for all our future business dealings.

Michael and Lyn Mintern

Great support and guidance by our agent (Trent Stewart). Efficient and competent services, and we always felt receiving the needed attention. Thank you!

This was the third time we have used Luke from Jellis Craig Richmond - we couldn’t be happier. Luke is responsive, hard working and reliable. He provides a great service, gets results, and is enjoyable to deal with. Highly recommend!

James was excellent to deal during our negotiation, professional and responsive.

I was kept up to date with the inspections and the people coming through.
Great experience and result.

Professional feedback both in email and phone call for both my property sale and lease

Quality communication and outcome. The electronic contract was a modern solution for parties to sign, obviating the need for needless travel. Glitches along the way were solved by the support personnel. Regular contact ensured full communication. Towards the end, at the critical time of the sale, Jellis Craig rose to the occasion, and ensured that all interested parties were involved giving maximum freedom for all to participate and were transparent in the course on events. Such action brings housing to sale in the best setting ensuring maximum participation of all potential buyers, and good communication with the person making the sale. An excellent outcome.

Elliot is a true professional! Able to read the clients needs and personality.

Jodie and Mathew helped me buy the right property, great team definitely recommended

Thanks to Elliot Gill for persistance and excellent service throughout the challenges selling our home during covid lockdowns.