Jesrose Avis 209

Feeling disappointed. We were looking for some nice vinyl floor tiles for the bathroom. The website is great & nice choice of colours & patterns. Ordered 3 sample tiles & read the info about print run days and delivery lead times so was not expecting them to arrive quickly. That said, it took 3 weeks to receive 3 half tile samples, which did feel like too long. They also don’t look much like the online pictures, and are sadly not the quality I was expecting. Glad I didn’t place a full order, at least only wasted £16.

Lovely tiles but it took over two weeks for delivery and it was just samples. I would have made an order but need them within a tight timescale now and they wouldn't be delivered in time.

Great communication and lovely quality printed tile. It would be great for a small area. Its cushioned, warm feel on the feet would be great for a bathroom.
I need a large area covering and this product is too expensive to do that so I have only had the sample! I can tell from the sample that it is a great quality product which, appears to be east to fit and cut.

Excellent customer service even for just ordering sample swatches.

Writing this review after 5 years because if that doesn’t show good quality, I don’t know what else will! I bought some vinyl from Jes Ros Vinyl to renovate my stairs and 5 years later it’s still good as new. It was really easy to apply at the time and looks so good, we always get compliments on it. If we need more vinyl in the future this where we’ll go.

I absolutely adore my Jesrose window vinyl. I have had it up for almost three years now and it still looks as good as it did the day I put it up!
I have several cats and two messy, nosy kids who like to stand in the window and peek above the vinyl. The cats are equally as nosy and like to get involved with the window peeking too. There is absolutely no peeling anywhere, and it has really been put through its paces. Gives us so much more privacy while still looking cute!
Customer service was lightning fast when helping me solve a mix up in sample ordering. Would highly recommend!

The samples I ordered took a long time to arrive, as did the tiles. When they did get to me two were unusable as the print was flawed. My complaint was dealt with quickly, however the replacement tiles then took almost 3 weeks to arrive, thus dragging the project out. Not what I expected given the cost of the tiles. I have used the tiles on a wall and note they are already coming unstuck in areas. Rectifiable with spray adhesive, but not good for the elevated cost

Hi,
I'm hoping I can get a response from this business by posting this review. I have emailed twice in the past few days with no answer and tried Instagram as well but got an automated response there saying they don't monitor their DMs and to try email.
I ordered 3 tiles on 21st July and received an email on 1st August telling me that my order was ready to be dispatched. I was told to expect a follow up email with details from the courier. That was 10 days ago and I haven't heard a peep since. Can someone please follow up with me and let me know what is happening? Even if my emails have ended up in the junk mail, I should have received my tiles by now or at least had contact to explain the delay.

I used jesrose vinyl to wrap my military kitchen and it looks incredible!

Using the website to choose my custom colour was so easy and was delivered really quickly. Wrapping the kitchen was made a lot easier as I referred to videos from their pages to help, the company were also very helpful if I had any questions! After two days my kitchen was transformed, I highly recommend this company

Couldn’t rate this company more- beautiful and great quality vinyl with such gorgeous prints! Love them - I just keep coming back! Great way to transform the look of furniture, splashbacks, any surfaces! And makes people smile :-)

Amazing service and looks so fab in my house!! Will for sure be buying again

I had ordered a few samples as I wanted to cover our cooker hob splashback. Decided which one we liked best and ordered the size we needed. It arrived quickly and we were really excited to cover the old splashback. It was easier with 2 of us doing it, one smoothing it on and one holding the roll and letting it out gradually. We are really happy with the result. Many thanks Jesrose.

Amazing quality vinyl. Always so easy to work with and apply. Customer service is brilliant. Well done Jes Rose team 🩷🩷

I have used their vinyl products a few times now! As a renter it's important for me to be able to make my home feel more like me, without any permanent changes! Very reasonably priced, high quality and always quick delivery. Will 100% be using time and time again.

Great communication via email resulting in a perfect fit for our custom window vinyl. Will be ordering again soon!

Bad quality of product, similar experiences to people rated low.

I repeatedly asked the seller not to send the item and to issue a refund. Despite this, my request was ignored, and the seller refused to provide a refund. She kept insisting the tiles were “personalized,” which she uses as an excuse to avoid following standard consumer protection laws.
the delays are probably due to that the tiles are manufactured outside the UK. Like previous reviews stated. She then imports them and adds a markup — it’s a business model built on exploiting “loopholes” rather than offering transparency or good service.

This is a clear example of playing the rules to avoid accountability. **I strongly encourage anyone who finds themselves in a similar situation to consider filing a claim through Small Claims Court. ***This kind of dishonest business practice shouldn’t be allowed to continue.

Buyers beware — this feels like a scam. Seems multiple people on this review give her 1 star is for the same reason! And you can tell what kind of business and owner and person is just by her nasty reply!

She tried her hardest to take my review down but got overruled by trust pilot. LOL 😂 next stop court ! Get my money back.

Thank you Jesrose for my order. It was such an easy process from ordering to delivering to fitting. Good quality product and easy to fit. Would recommend this company.

Amazing experience with this company from start to finish. The products that were sent to me are incredible quality and the service was great. Super fast delivery too 👏🏼

Very disappointing experience. The product quality was poor, with apparent issues likely due to substandard manufacturing. Shipping took much longer than expected, and customer service was unhelpful and rude throughout the process. all tiles are now came off ..
I would not recommend this company.