JetPens.com Avis 

I’ve purchased from them several times now, and each time at least one of the pens I received was used. I believe the pens they demo in their videos and pictures are the very same products they ship to their customers. Thus my “new” pens last a few days, if that. I do not trust this company and will never buy from them again.

I am a fountain pen collector, so it is very important to me that what I buy is a new product. I was a bit careful after reading the reviews here, but I thought I'd still give it a try. I specifically wrote an e-mail inquiring if all of the fountain pens they were selling were in 100% new condition. I got a response assuring me that every pen they would sell were new. When I received the pen, I already had a bad feeling. The feeder had stains on it. But I couldn't tell for sure, because it was my first fountain pen of this brand. It was just a nagging feeling, because something was off, but I had no proof. When I bought another fountain pen of this brand, I had my certainty. I knew that a new pen of this brand would be SEALED (the one they sent me was opened), and it wouldn't have any stains anywhere. It just feels so awful being lied to like that. I asked a specific question, and what I got was a lie. Plain and simple. And of course, I paid a full price for a used pen. I have no problems with it, when companies sell used fountain pens, but they should declare them as such. Otherwise it's scam. On top of that, lying to your customers like that is very... questionable, to put it very politely.

I'm a pen nerd! I admit it. At least here lol. JetPens is the best place I've found to window shop and to try out new fun pens. I particularly like their samplers, where you can get a bunch of different pens of a similar type, to test them out, Especially during COVID where we can't go test out pens at the local stationary store. Really good prices too.

I truly love JetPens but, at times they do things that make me question my love for them. 1) It seems half of their inventory is ALWAYS out of stock. 2) They have a bad habit of charging your credit card before the order is fulfilled only to send you an email letting you know that your order has been placed on hold due to a stocking error. Extremely frustrating. 3) The contents of my packages are sometimes damaged. A cardboard envelope and bubblewrap can only protect a package so much. JetPens needs to embrace using shipping boxes. 4) It took six days for JP to mail my last order. Six days!!! 5) Let's not forgot the increase in the minimum purchase amount for free shipping. I'm conflicted as to whether I should find an alternative retailer. I guess the next couple of orders will decide JP's fate.

I have bought lots of different stationery, from Japanese chalk to Parker ballpoints to fountain pen necessities, from JetPens and have had a positive experience every time. Orders ship fast and arrive in perfect condition, customer service replies quickly and is helpful. The articles and video tutorials on their website have been very helpful to me for choosing which products to buy and how to use and maintain fountain pen accessories.

Very nice quality items for low prices. This was UNBELIEVABLE best $35 I’ve ever spent and shipping was very fast (2-day shipping to NC!!!) WAY BETTER THAN AMAZON, ETSY, or STAPLES for stationary supplies. THANKS!!!!!!

I have placed several orders with Jetpens.com.

1) Great website. Includes tutorials, fact sheets, videos, customer comments/ratings, and tons of product support.
2) Variety of products at all price ranges. Some (not all) pens have a bit of a markup over, say, Amazon. But I found what I was looking for quickly and they do carry some things I couldn't find anywhere else.
3) Ships very fast. Accurate order tracking system.
4) Packaged securely in bubble wrap sealed with tape. Items always arrive safely.
5) Many popular items go out of stock quickly. There is an email restock-notification feature which is handy and works.

Great resource for all your writing needs. I'm not really a pen guy, at least not as much as some people who use that site, but I ended up finding my favorite pen there and now I can't live without it :) Ships quickly and free shipping for orders over $35. No complaints from them.

Wrong sizes sent. They really don't provide enough information to order the correct size. No problem, they still make a profit by the shipping costs alone. I ordered .38 mm refills but the barrels are really fat & won't fit my pens. They need to list both nib & barrel sizes

I bought a bunch of products ahead of starting Grad School, including some pens, tools, case and notepads.
The shipping was pretty quick - quicker than I was expecting, and everything arrived really neatly packed and in great condition.

Everything I purchased I'm happy with apart from one item, a notepad which on the website said that it was suitable as a refill for a refillable cover - however is way too big to fit the refill pad!! I'll still use it - but I'm disappointed about that. As for the rest of the items - I didn't buy anything ultra-expensive, they do have some incredibly fancy pens in the 100's - everything I bought turned up in mint condition.

I was a loyal customer until I received an used product labeled new. Then I found out they delete all bad reviews. Never used again since.

I purchased a CW&T Type A pen from JetPens. The pen arrived with its wrapper already open and there are nicks all over.

I think they sent me a used pen.

Their website is just splendid for a stationery enthusiast!

After discovering their YouTube channel and browsing their website for months, I finally put in an order. I was really satisfied with my items!

Fair warning for europeans though, I had my order stuck in customs and had to pay quite a bit to actually receive it. Adding that on top of what I had already paid for shipping was a bit much!

Sold me an expensive pen that is obviously broken or a poorly made copy. Multiple attempts to contact Jetpens and I am only getting the run around. The is ZERO customer service and they refuse to take it back. This thing is like trying to write with a steak knife. They offered a new nib for the pen but never actually did anything. Total con job. No wonder they have a D- rating.

Jetpens has been really wonderful. Their customer service is amazing and they are always posting detailed articles about their recommendations. The people behind Jetpens really know products that they sell and go to great lengths to demonstrate the strengths and weaknesses of the items they feature. I can't believe the variety of items available on their site!
Anytime that I have needed assistance, they have been friendly and quick to respond. My orders can be complex, but they are always carefully packaged and checked, so I've never had any trouble there. I get emails notifying me when orders ship. Orders are dispatched quickly and usually arrive within a week. I was really impressed by the people at Jetpens when they contacted me about an order they were hesitant to ship because of the sub-freezing temperatures we were experiencing. On their advice, I postponed the order until the weather was more reasonable.

I love this case. Holds way more than you think.