J. Jill Avis 184

Jjill seems to be trying to push more into the younger styles but it's not working. The belly button shirts do not fit the overall style of clothing and mature women do not wear belly button shirts all the time, if ever. My wardrobe used to be filled with jjill and I'd buy almost all the new tops. I haven't bought their tops in about a year because they are all too short. Bring back some 28" and 29" lengths!

Long time customer but their billing has changed. My last purchase from JJill was early January 2026. I couldn’t figure out why in early March I received a bill for $62. Called them and they said it was not for products but interest and late charges. Still made no sense as I pay online and schedule the payment for the day it is due. I then saw some fine print that the payment may take a couple days to settle. So you need to schedule your payment not for the due date but at least a couple days prior. This feels very tricky and aggressive to me, as a due date is a due date correct? They are under new financial management. The customer service rep wouldn’t work with me as she said they were following their billing practices. She admitted I have paid “like clockwork.” I have never paid late but they are evidently charging me for their own processing time now? Including a month’s interest on a finance charge I didn’t know I had. I’m so done. They have lost a credit card customer since 2009.

Omg... I got a call from JJill.. they had no record of me taking my shirt months ago. Thank god, I still had the receipt. They still charged me late fees for two months and interest. They never sent me a bill in the mail or email. It has cause my credit rating to drop 100 points. 🤬 As of now, they are still charging me interest for the months. Grr.. I'm paying it now, but... My Account is closed!

I am a long-term online customer and have always appreciated the inclusivity of the styles. While I follow trends, I also appreciate that the styles can withstand the test of time. Somewhat traditional and always in style. The quality has always been good, although has decreased a little over the past couple years. I frequently take advantage of their sales. I've never had any issues returning items. My most recent order was shipped within one day.

I first shopped at J Jill in the late fall of 2025 while looking for a pair of flare jeans. That day the lady that helped me did a great job! I recently purchased another pair of jeans at the store and also a sweater online. My second in store experience was good, however the two ladies working were very busy checking out customers and helping them. Even though they were very busy they were not too busy to help me and give me their opinion about clothing I was trying on. I have not had a bad experience with J Jill at all!

I have yet to open my individual items. J Jill uses FedEX and I will never order online from them again. The package was left on my steps a few feet from the covered porch. As expected, my package is soaked! Also, J Jill never provided any updates or confirmation of the order, or delivery status. Very poor communication about a very expensive order. And now that I tried on each of 6 items, they are all going back. Every single one oversized, baggy and looked like night clothes. And the amount of time it took for me to shop online to find items with natural fibers was insurmountable. I'm no longer a customer.

"Not Worth It Anymore"
Ponte pants hem coming out after few wears. Quality has dropped, shipping is slow, and returns are a hassle. Customer service told me I’d have to drive an hour to return items — no thanks.

Trying to check out with purchase. When go to billing,
get screen
acquired.comenity.net Additional security check is required.
click box I am human. wait,
back to " acquired. comentity...
Now in loop. Guess I do not need JJill products.

Their website is atrocious. It takes you in circles and you get no results. I used to shop on-line many years ago and had no issues but now it’s a maze with no results. I’ll just order a catalog and order by item number and call it a day!

I was a loyal J Jill online shopper, but that has changed. They have recently reduced their 40% off sale prices to 30%. They have increased their $ limit to receive free shipping. The time from purchase to receiving the item has increased to an unsatisfactory amount of time. It was bad enough when everything started being delivered from USPS. But shipping combined with DHL to USPS is as painful as waiting for a slow moving kidney stone to pass. Now I will buy from Garnet Hill, Nordstrom Rack, or on sale from Eileen Fischer. So long!

I paid off my jjill credit card purchase in full, and the send a 2 $ bill ?? That happened twice. No more second chances. Done with jjill !

I am fed up with the delivery of J Jill orders. They are ALWAYS significantly late. My current order that was to be here on the 14th is still sitting on the other coast for days now. Stop giving unrealistic delivery dates. J Jill has been providing excuses for years now (since COVID) and it has not changed. I stopped ordering through them for a year now, and made the mistake of going back to them. I do not have this issue with Talbots, Macy's, Nordstrom, Lands End or LL Bean. WHY J JILL? I will not order through you again, and when my delivery of 7 items finally arrives in what is expected to be at least another 7-10 days, I will return it all. Regards,

Is there a lower rating. I ordered months ago and never got my order. Recieved some weird tracking email written in Chinese
Don't order online

If I had read these reviews before I ordered a top online, I would not have ordered it. I already have a size Medium top from a real JJill store. So I ordered a size Medium online. It fit like a MuuMuu. I returned the top to the store in Fresno, California. Pleasant clerk. She mentioned that inconsistent sizing is a common complaint. I got a refund for the top but not for the $10 shipping. So--lesson learned, I will read reviews first, read Return policy first.

I used to buy clothing almost monthly from J.Jill usually on line. Their clothes fit me in my size, petite extra small, so I never needed to return anything. I used my J.Jill credit card and paid my bill in full each month as soon as I got it to avoid getting a late fee. I have noticed lately that the quality of the fabrics, sizing and styles have not been to my liking. I have had to return items to my local store. My issue is I noticed I am now charged a fee for getting a paper bill in the mail! I have never heard of this! I called customer service to ask how to avoid this fee. I was told to sign up to their bill payment app online. The person on the phone talked me through doing this because it was difficult for me. I believe many of J.Jill's customers are older women like me who may not be comfortable on the computer but pay their bills in full and on time. I was told if I paid my bill in person at the store I would be charged for that and that I had to open this special "Bread" account for paying. I did open the account but I am uncomfortable using it and giving my personal information to this company. The company then sends the customer an email to let them know their payment is due. I asked if there is a text message sent to alert the person about the email and I was told no. I get so many emails that surely I would miss seeing their message and be late with my payment, thus incurring a late fee. I just want to warn others about this new practice of paying to receive a bill. I feel that their clothes aren't that great and the prices are high. The cost of them sending out a bill to customers is just the cost of doing business. I know I will no longer shop at J.Jill since I am now reluctant to use my J.Jill credit card since it will just enable them to charge me fees. I immediately used Bill Pay to pay my bill in full and now I am afraid to use my J.Jill credit card. I am sorry J.Jill has adopted this practice since they have lost a customer. I will shop elsewhere.

I've been shopping at J Jill online and in store for YEARS! They have always been great to deal with and back their product. I have let them know, from time to time, when I'm not happy with the styles (when they get too boxy for any seasons) and I've noticed that they do listen to their customers. I also noticed that some reviews state that they cannot post reviews. This is a setting on your computer. Not J Jill's.

Their credit card charges 35.99 percent interest. Have you ever heard of such a thing? I haven't. Me, personally, I will not do business with a company charging such a high rate. I always thought 29 percent was over the top, but this takes the cake. SMH. Only in America where we have such stand out representatives can this happen. Right?

I don’t understand all the negative reviews for J. Jill. I have been buying their clothes for years, both online and in stores. Everything has been high quality. I prefer natural fabrics and their Pure Jill line is Pima cotton — doesn’t shrink or fade. Their Wearever line is wrinkle free poly and great for travel. Sizing is true so I rarely need to return anything. Shipping is fairly quick and returns are trouble free.

I ordered products from J Jill. They were lost. I did not receive them. I asked for a refund. They only gave part of my money back. I called again. They gave me a few more cents. I have spent more than an hour just trying to get my money back and they don't seem to care. Don't shop there at least on line.

J Jill used to be a reliable source for wardrobe basics. In the last couple of years, their styles have gone stale. Additionally, because so much of what they sell is not available in the stores, you have to order online. That would be acceptable were their shipping speed not at a glacial pace. It takes on average 3 weeks for me to get an order. This is not a one time issue; it is consistently slow.