JJ Kavanagh & Sons Avis 

Hi I recently got the Cl1 bus with my grandson in Clonmel, I noticed the driver was very helpful and friendly to everyone, elderly people were told to stay sitting until the bus stopped and mum’s with young children to take their time , I was very impressed , his name is Abdu thank you for a very pleasant journey.

I get the 735 from the Red Cow to Roscrea every week return and I find it a very pleasant service, buses are rarely ever late,sometimes even early. Just a few things that could be worked on:
-Radio turned down
-Make sure toilet paper and soap in bathroom
-Be able to change ticket time a few mins before bus due instead of 2 hours.
- Once others and I had to sit on floor of bus as no seats.. very dangerous.. so if bus full get another bus on route
- Reduce fare of tickets 13-18 years old by more as it is barely cheaper than adults.
- Bus drivers need to slow down, even if they are late safety should always come first, but not sure if they understand this
- Buses shouldn't be allowed to leave 10 minutes before scheduled time as that is just silly and many people may miss bus (I know it says this in T and Cs but what is the reasoning)
Other than these issues I find it to be a good service.

Excellent service. Always on time or (early) bus driver's always courteous and help with suitcase.Wouldnt go with anyone else. Even when I email a query online.Always answered. Thankyou for all your great service.

I frequently travel from Dublin to Nenagh on Kavanagh's bus. I've always been irritated by the radio noise. If you're trying to work, read, sleep, it is very intrusive, both for the volume and the terrible pop music. I've contacted Kavanagh's numerous times requesting that the radio be kept off. I now wear earplugs and still I can hear the radio noise. Kavanagh's is the only private bus company that I have experienced insisting that passengers like the music. The others provide silence.
On my most recent trip from Dublin and Nenagh there was a different driver and the radio was turned off the entire journey. For the first time in years, I could travel in blissful silence.
Still after reading the large volume of negative reviews, I must say that the 1:35 bus from George's Quay has always been on time and the driver polite. Other than the stressful radio noise, I've experienced very good service.

Nicest bus driver ever. Let me on with the wrong ticket time. Brought a woman to a stop that wasn't on the route. Legend

Business hours 9am-5pm Monday to Friday yet it's Tuesday and I can't get an answer at twenty to ten saying we are closed

I use thisservice for around a year on route 735. Drivers are excellent. Kind snd with good driving skills. There is also live veiw for journey so it helps.

I have just returned on the Dublin Airport to Waterford bus. It was the 12.30 bus. The driver of this bus was just exceptional. What a gentleman. Helped everybody in any way he could, was a careful and mannerly driver. Well done to this man. Kavanaghs are very lucky to have such a wonderful member of staff. 5 ⭐️⭐️⭐️⭐️⭐️. Martina O Connor.

Got the 736 from Waterford up to Dublin airport all was fine. When about to board on way home I double check if the route is going back the same way I.e. through Dublin as me and my friend plan on hopping off early in Dublin not Waterford. The driver says “no my first stop is carlow” I say “but would the way back not be the same as the way up” he said “no the way back is different” real snappy. What the driver didn’t know was my parents were also on board and did confirm with me over the phone that he did in fact go the same way home and did in fact stop in Dublin City and outside heuston station where he previously told us he wasn’t. I think he might have pre judged my friend as she had a travel pass in her hand. He was also refusing another woman whose child had a travel pass and eventually let her on after her begging. This man needs to be seriously investigated for his lying and outrageous behaviour. Tall man, rectangular glasses and dark hair. 736 route just be aware. I was also not refunded for the ticket I didn’t get to use that I paid for online as my return.
(My response to the below comment: he did stop though on the way up and down in multiple stops in Dublin City and I have photo evidence to prove this as my family were on board and said people hopped off and on at the Dublin City stops and it is advertised on the bus route timetable that you stop in Dublin City at multiple stops)

A group of 66 of us travelled to the UK with JJ Kavanagh coaches. Hans and Robert were gentlemen, we were punctual, safe and treated kindly.
Sheelagh in the office was a pleasure to deal with.

I lost my phone on their 139 service from Blanchardstown to Naas. I called them up and they were super helpful in trying to locate it. They found it once the bus had come to its last stop in Naas. They were going to send it back on the next bus to Sallins but that would have been after their office had closed so one of the office workers went out of their way to drop my phone back to Sallins. Really impressed with how helpful they were. Great service!

Lots of "poor" reviews- no surprise! Certainly the 717 service (Clonmel to Dublin Airport) seems to depend on the competence of the driver (27/10/23 he knew nothing about road closures in Dublin tomorrow or about JJKavanagh's revised arrangements. Nor how to get through Kilkenny,due to a road closure. The passengers had to guide!)Always late, in my experience. Sometimes rude and incompetent drivers. Buyer beware!

It’s so bad, buses are always late. Wouldn’t count on the airport bus from Waterford ever. Plus. 7 euro for a single student ticket is a bit steep considering the train is 4.50 same journey. Don’t travel with them if you can avoid it.

Bus late by 30 mins. 717 Clonmel to Dublin. Bus driver sat in the bus on his phone while we waited to get on mind you. Knowing full well passengers there waiting.
Bus driver ignorant and unapologetic. Many passengers late for airport flights or some even missed flights.
ABSOLUTELY DISGRACFUL.
AVOID AT ALL COSTS

20.30 bus from Dublin airport with driver Abdul was exactly on time on 20 th October.The driver was courteous helpful and friendly . The bus was very comfortable and warm , and we arrived at our destination more or less on time taking into account the severe weather condition that night .
I think Kavanaghs bus is a wonderful service ,perhaps you may consider including Carrick on suir on your route.Thank you Abdul for getting us to our destination safely .
Eithne Brazel Ck on suir .

Not only the bus is usually late in the evening, my bus never showed up one day after college stranding me in waterford. Customer service was closed couldn’t ring them or anything had to wait till Monday to get a reply via email. Two weeks later I still had no reply regarding the ‘investigation’. I had a return ticket (4.50euro one way) and then had to spend additional 7euro for one way back to carlow. Not only did I not get a reply for two weeks I had to email them regarding it. They offered me a single way ticket or a 4,50 refund like I didn’t spend 11.50 on a one way ticket. Customer service also useless . Offered me 4.50 back but sending me emails regarding a getting me a new ticket. Like make up your mind. Honestly ridiculous considering the fact most their customers are primarily college students that don’t have the time and money to waste on this company.

I can’t reply to the below reply, but nope I wasn’t offered a refund for the additional fare I had to purchase I only received 4.50 for the bus that didn’t show.

I emailed them after I received a reply to this review and they decided to send me the 7euro that I emailed them about weeks before that they refused. Thanks at last

Customer service people are wonderful.Dealt with Ana twice and twice this Lady was extremely professional , grateful for assistance offered. Also,special thank for kind gesture and that extra mile went by Goran from Naas, amazing people and and excellent professionals, you take pride in what you do.sincere wishes of all the best for the future to Everyone.

Be more helpful to passengers with free travel

I took the Dublin Airport -Killkenny Bus which was supposed to leave on Friday 06/10/23 at 18:30.
First the driver sat in the bus until 18:45 on his phone and only opened the door to let people in after Passengers started banging on the door,
Next the bus had not been cleaned the seat next to me was covered in old wrappers and 2 empty cans of beer,
The bus toilet stank so bad that people almost got sick and the driver had to be asked 3 times before he would turn on the air conditioning
And finally the driver was extremely rude telling all customers to sit down in a gruff voice when a question was asked or when someone dared to risk going to the toilet.
A disgraceful experience that I would never recommend or repeat.

I had work at 2 O'Clock so I arrived at the bus stop at quarter to 1. No bus arrives until half 1. The bus that did arrived refused to depart for unspecified reasons. Another bus arrived at 2 O'Clock and then both buses departed. I do not understand this system at all and am now half an hour late to work. This is not a one time issus and happens consistently.