JLL Fitness Avis 

I bought a refurbished treadmill which came with broken plastic pieces and one bend metal one- these broken pieces wasn't on the description. refurbished item means that the machine will have cosmetic damage as scratches- not broken pieces. Moreover, these broken pieces wasn't in the description on the website.

I requested a refund since they want to send me all these pieces, and replace it myself.. which is not right. Why I would replace broken pieces of a machine who recently was "inspected" and it should be alright in the first place? I didnt pay half of the price (compared of a new one) to replace pieces myself and I dont trust if they actually inspection the machine -Under they policies and UK law, these broken pieces wasnt describe it in the post; so, I requested a refund and to return it, after that was requested... everything was hell.

The collection is kerbside, which means it has to be in the public place when the driver arrives. On top of that, the driver needs to strapped the machine to the wooden crate which they didnt say it to the driver company, and the first attempt it couldnt be collected. The customer support intentionally didnt respond my point on: weather, driver doesnt have the straps, kerbside exposure.

The JLL customer support play cheeky agreeing on what I was saying and changing the rules once it was out of collection. The driver AGAIN didnt took the machine because it didnt have the strap, and mentioned that JLL ALAWAYS does this. I messaged JLL and they told me to wait that the driver should be before 6pm- 4 hours time.

In conclusion, the currier company says that JLL didnt say about the straps and they dont take it. The, JLL says that they did... and the cycle continues.

I hope to have my money back, o I will go to court because it has been terrible service and the item wasnt describe it as it actually was.

Got a great excersie bike at a cheaper price then anywhere else and delivery within 2 days 😁

The original delivery was missing a couple of parts. I called them and they were in the post the next day. Excellent service

Efficient and professional customer service.

Poor products, poor quality, terrible complaints procedures, awful confrontational adversarial staff
You would think with such a massive company and range of products they will be professional or competent - sadly neither.

Not only is that the quality of the product (treadmill s300 is what I own £499) is poor, the belt went bad despite following instructions, initial and regular realignment / checks and lubrication. I had to buy a new belt within a year at a cost of £109...and they sent me the wrong belt. I spent £50 for a technician to come and install the belt they sent me and now have to pay again if and when I receive the new belt.

They are the only retailer who stock this belt - sadly you get stuck with them and their adversarial approach (see their reply below)

I emailed and made contact through their website and received an auto acknowledgement so I know they got my email but sadly...no answer. I called by phone on Monday 23 June at 10.26am...answer machine saying they are closed and open Mon-Fri 9am to 5pm. Called at 12.30 noon and 3pm and 4.30pm and it still answer machine...and no response to email as yet. I then put a review on Trustpilot and suddenly they answered that they will collect the wrong belt they sent for a refund but completely ignored the fact we need a replacement...we then discovered they may no longer make the belts for the s300 model and waiting for them to confirm. therefore, you pay £499 and within a year they no longer supply parts...shocking and disgraceful. Serious incompetence and abysmal products and service...my experience seems to be similar to many other buyers...

similar to numerous other reviews, our experience is "Poor products, poor quality, terrible complaints procedures, awful confrontational adversarial staff."

We reward good sellers with repeat business and confrontational sellers with no customer care with the reviews they deserve

Order made, paid for, received, assembled, tested. Everything perfect, as expected.

I usually never write negative reviews, but I regret to say that my experience with JLL Fitness has been extremely frustrating. I ordered a refurbished JLL T350 treadmill on June 12th, thinking it was a good deal since it was on offer as I was trying to save money. I scheduled a delivery for June 20th (the only day I could take annual leave from my full-time job), but things quickly went downhill from there.

When the treadmill arrived, I was surprised to find it pre-assembled, which I hadn’t expected. Unfortunately, it wouldn’t fit through any of my doors, and during attempts to rotate and fit it through, inadvertently also damaged the walls of my property in the process. With no other option, I asked the courier to return it while they were still there, and they kindly agreed to send it back to the warehouse. There was simply no way I could leave such a large and heavy item unattended outside my house.

Since then, I’ve tried countless times to reach JLL Fitness—calling their listed phone numbers at all hours, but I only get voicemail or an automated message saying they’re busy or closed despite calling during their normal working hours. I’ve also sent emails requesting a refund, but I haven’t received any response.

Not only have I lost precious time in my fitness journey, but I’ve also wasted time chasing them down to resolve this issue. After seeing the negative reviews, I really wanted to give JLL the benefit of the doubt, but I’ve been left disappointed by their poor customer service. I would strongly caution anyone thinking about buying from JLL Fitness.

I was trying to fit a pedal to my bike but didn't have the tool, so I bought a new pedal which was supposed to come with the tool. It didn't, so I contacted them and the tool arrived the next day. Overall a good recovery with friendly staff.

Ordered a replacement bike seat came very quickly fitted without any issues.

Still waiting for it to be swapped for the right one phoned and emailed twice.

Poor quality. Purchased an IC400 Elite Indoor spinning bike. In the space of 14 months, both pedals have broken off and had to be replaced and now the crank arm bolt has clean snapped off.

Easy to order and good quality treadmill for the money. Not much difference information given about dispatch and couldn’t really track where it was. Company was helpful when I contacted them. When it arrived it was easy to put together and works perfectly. Great purchase!

Used a ridiculously unhelpful Delivery company that you cannot contact.
Delivery company planned Delivery at 06:00, cancelled at 06:10!!
Emailed JLL to be told they actually did not have my goods!
Waited over 3 weeks and finally gave up asking where the Delivery was.
Message from JLL, we are sorry, we apologise...nope..we are happy to refund you..shambles..!

Delivery was absolutely awful was delivered on the 3rd date from the original date parcel was extensively ripped in many places will definitely never buy anything that uses XDP to deliver again

The product was fine, however there was a feet support missing from the underneath to allow it to evenly stable itself.

I have already emailed with this observation, however, I have had no response.

Kind Regards
Sean

Ordered some spare parts for my spin bike. One part missing from order although paid for it. Emails sent, messaged on FB, no response,no answer on phone. How do you contact this company. Still cannot use my bike, will have to reorder and pay again, will not be purchasing my next bike from this company. They are uncontactable!

I have size 4 ladies feet. The foot straps only just reach my toes, which makes this machine useless for me or anyone without substantially larger feet.

Exactly as stated. Delivered when said.

Great bike, really like it. Pretty easy to put together. Hopefully it endures, but very happy so far.

Great Company, with excellent Customer Care pre-sale and after-sale. Purchased the IC400 Elite Indoor Cycle (beautiful bike to workout on) a few weeks back, and noticed while unpacking that seat had a small mark on it. So when I contacted them about it, they quickly resolved the problem and sent out a replacement seat straight away. Well done JLL, above and beyond.