JLL Fitness Avis 

I have been trying to order a spare part for an IC400 Elite exercise bike since 14 February. Sent 2 emails made numerous phone calls, still no answer!!

Very average bike. Bought a refurbished IC400 bike for JLL, came in average time however it seemed it was sort of done off the cuff. The bike arrived and the drinks holder was broke but the overall bike looked really good. The bike size and frame and how you ride it seem to be all over the place, I'm 5ft 11 I cannot really find and comfortable adjustment. The monitor is a waste of time, the time is incorrect the seconds go slower that than an actual second unsure if it's reading the rest right either, my heart rate is always at 72 and I can tell you right now it is not. Is it worth the money? No sure but I would probably look somewhere else than buying this bike.

Would definitely order from this company again , great customer service from start to finish

Nobody answers the phone or responds to emails. What's the point of paying to market/advertise products, when you don't reply to messages and voicemails from people are actually trying to buy items from you ?

I phoned around 12 times over 3 days. Left 2x voicemails and emailed. As others have said, terrible customer service. Had a pathetic reply on email eventually saying phone lines are very busy (what all day for 3 days in a row ?!). I wouldn't want this same issue if there was ever an problem or warranty claim. Others have fallen fowl of this too.

I wanted to buy 2x rowing machines and had a small question. I'm local and could've collected same day. An easy transaction. But I'll buy a different brand now elsewhere. What a way to run a business.

Good quality bike purchased. Easy to put together. Doesn't move or wobble at all. Really impressed with kit.

Been trying to get in contact with JLL I've had no response to any of my emails or phone messages. I ordered a new control board and motor for my treadmill and looking to returned the items as motor arrived damaged. Worst £250 ever spent.

Treadmill itself seems pretty decent! However it took too long to be delivered… then when it did arrive it was meant to be two man and only one man who nearly dropped it when he delivered it. Finally set it up and it was damaged and potentially been thrown around in transit which after waiting too long for delivery was frustrating. We then rang up to sort and even though their answer phone says their open Saturdays they weren’t… so then had to wait till Monday to get in touch.. but then they did send out a replacement part pretty quick and they were really good at replying to Facebook messages.
So overall, product was good (when not damaged), delivery originally was too slow, but they did sort out the damage pretty quick. Not sure if I’d use them again or not… it’s a hassle to have to sort out damaged products!

good service viw email but phone doesn't answer

Really easy to order on the website, order confirmed quickly, fast delivery. The bike was easy to assemble, gives a quiet and comfortable ride, a good addition to my exercise regime.

Dispatched & Delivered promptly and with care. Easy to assemble with everything you need inc multi tool. It only took me 15 minutes to unpack and get it made.
I am really happy with both service and product and would highly recommend using this company. (JLL)
I expect to be ordering a few more fitness products from them in the near future.

A good price on the spare part I needed and prompt delivery. Part was great quality and was fitted easily using the supplied guide.

I purchased a treadmill from Jll fitness and so far so good with product. Packaging was brilliant and the look and build of the treadmill is great. What the biggest issue with this company is the really poor customer service. Its shockingly poor. I had to beg and ended up telling them I was cancelling my order simply because they would not give me a delivery date. Got to the stage that I felt I was in the wrong asking for a delivery date. The response i got was 'it is more than likely with the courier ' after that it was like pulling teeth trying to get an answer until I said I was cancelling my order and looking a refund and 2 days later it turned up. A bit of work is needed in the customer service area so unhelpful. Looking an exercise bike but decided to go elsewhere for this reason.

Bike arrived damaged I’ve called and left voicemails and also emailed nobody replying no idea how to get hold of them
Terrible customer service

Bought a cross trainer in November that I can’t use because parts are broken.
Have been trying to contact customer service for an over a month, multiple voicemails left and emails sent but no one has contacted me.

On the second day of use the S300 treadmill has developed a fault - I have called every day for a week leaving three voicemails- without receiving a reply - I have also emailed twice which has again gone unanswered - very disappointing customer services. Please can someone contact me

Good product not so good customer service.

They pick and choose what email they want to reply, never answer the call and ask you to leave a voice message to which they never respond.

Initially I gave JLL a good review as following ‘in transit’ damage to my Aqua 1 rowing machine they dealt with this very well. HOWEVER, three months in and one of the blades inside the water chamber has snapped off making it unusable after light home use. After the third email to JLL threatening legal action, they responded stating this is normal ‘wear and tear’ and they would send a replacement. I should not be having to dismantle and replace this myself when it’s still under warranty especially as I’m no expert with these machines! When asked for a refund I was told this is outside the 30 day period. So if you purchase an Aqua 1 from JLL fitness, expect to be repairing it often ( no idea how much the paddle blades cost but I bet not cheap). My advice: DON’T BOTHER! Get a good quality machine from elsewhere; might cost more but long term will be worth it. Poor customer service follow up from JLL
Following the reply from JLL they seem to be missing the obvious points: the machine broke after just 3 months - I now have to repair it. If it had broken after 3 years use, then fair enough. Am I supposed to be happy about this? I don't think it's acceptable. The response from their staff ( sounds like the same person replying) is just defensive, not customer focused, and not helpful. Considering the machine has a 12 month warranty they make it sound as if they are doing me a favour by sending a new part as ' a gesture of goodwill' - it's a legal requirement! I will be following it up with the Consumer Ombudsman as I don't feel their product is of satisfactory quality ( supposedly they use ' the strongest materials' in their ad - clearly not or it wouldn't have broken! I am over 60 and only use it for around 15-20 mins daily. My advice to other potential buyers- AVOID !
Update: the part arrived, no instructions as to how to fit; I am quite technically minded but after 2 hours trying to dismantle this I still cannot get the paddle (which is plastic and moulded onto the spindle) and the spindle off; it is ridiculous to expect anyone to try this, and why are the paddles plastic? This will be going to the recycling centre where it belongs..utter rubbish quality.

Great value treadmill which does everything we require.
We needed some spare bolts and JLL Fitness Customer Services were very helpful.

Went to the showroom in Birmingham to check out the spin bike before I purchased. Staff very helpful and patient while I tried out different spin bikes. Went home to give it more thought but decided to buy via their website. Bike arrived earlier than expected. Easy to assemble. Clear instructions. Have been using it regularly since and LOVE IT. Good piece of kit without breaking the bank.

We wanted a place where we could view the bikes rather than just ordering online, JLL came up close by, the gentleman who showed us the exercise bikes had great knowledge and very friendly.