Good to change products easily and last minute. Good easy setup. Bad: poor communication. I don’t get emails asking to update my next package, reminders, payment, shipped. Hard to communicate by phon... Voir plus
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Lisez les avis des autres
I did have an issue with customer service, but it was taken care of by a wonderful customer service team. The products really are top quality. Her prices are also reasonable, but her sales are one of... Voir plus
Im a long time customer that had a lot of trouble getting an exchange for a broken bottle. They finally sent it but it took multiple messages before anyone would actually listen
L'entreprise a répondu
As a JLo Beauty member, I absolutely love this product! I used to use Lancer products, but after discovering JLo Beauty and trying it for myself, I was very pleased with how well it worked on my skin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique de santé et beauté
- aussi dans
- Fournisseur de produits de beauté
- Grossiste en produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
- Magasin de produits de beauté
À propos de JLO Beauty
Écrit par l'entreprise
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date."
Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Why Customers Choose JLO Beauty®
- ✔ Luxurious, high-performance formulas with clinically tested ingredients
- ✔ Effortless routines designed for consistent, visible results
- ✔ Complete morning-to-night skincare rituals for face and body
- ✔ Backed by a 60-day money-back guarantee
Beauty Has No Expiration Date
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date." Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Every JLO Beauty formula is powered by our signature Terralume Complex™, a blend of potent, clinically tested ingredients designed to work in harmony. From cleansers and serums to moisturizers and body treatments, our products are crafted to deliver visible results while feeling effortless to incorporate into your daily ritual.
Our Philosophy
At JLO Beauty, we believe skincare should be a daily indulgence, not a chore. Every formula is refined until the results speak for themselves because real confidence starts with results you can see and feel.
Coordonnées de contact
Etats-Unis
- jlobeauty.com
4,3
Excellent
266 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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I love my products I keep adding to my…
I love my products I keep adding to my subscription, my skin looks amazing!
9 avril 2026
Réponse de JLO Beauty
Thank you so much for sharing this, Nina! We're absolutely delighted to hear how much you're loving your results and that you keep finding more products worth adding to your routine. Thank you for being a valued member of JLO Beauty!
Feel and look younger
I’m in my mid-fifties, and my skin has never looked better. The fine lines and wrinkles are less visible, and my skin tone looks brighter and even.
It’s expensive, but so worth it.
15 avril 2026
Réponse de JLO Beauty
Thank you for your glowing feedback, Hope! We’re thrilled to know you’re enjoying the beautiful benefits of JLO Beauty. Thank you for trusting us and we’re excited to continue supporting your skincare journey!
Réponse de JLO Beauty
Thank you for your wonderful feedback, Corretta! We're delighted to know you've had such a positive experience with JLO Beauty. We truly appreciate your support and look forward to continuing to be part of your skincare journey.
I have been trying to cancel my…
I have been trying to cancel my subscription since Christmas and can’t
11 décembre 2025
Réponse de JLO Beauty
We're sorry to hear your feedback and experience, Shaun. Your cancellation request has been completed as of today 7/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
I use the JLo neck cream and I…
I use the JLo neck cream and I absolutely love it.Its made a huge difference in the sagging skin in my neck and also has helped the lines across my neck.
23 juillet 2026
Réponse de JLO Beauty
Thank you for sharing this, Cheryl! We're so glad the Neck Cream is making a visible difference for you. Remember, consistency is key—continued use can help you see even more results over time, as the formula works gradually with regular application. Thank you for being a valued member of the JLO Beauty!
Me encantan los productos los remiendo
23 juillet 2026
I try to cancel my subscription and it…
I try to cancel my subscription and it is so hard. PLEASE Stop sending me product. Let me owner as I need it.
1 juillet 2026
Réponse de JLO Beauty
We're sorry to hear your feedback and experience, Katie. Your cancellation request has been completed as of today 7/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
JLO BEAUTY IS A SUBSCRIPTION SCAM!!!
JLO BEAUTY IS A SUBSCRIPTION SCAM!!!
On February 10th I purchased a $64.00 trial set. I wanted to try the small package to see if I like the product. I was not aware that I was signing up for the subscription. On April 13th I received a $90.62 charge from JLO BEAUTY. I guess I was automatically signed up for the subscription, I did not have any knowledge of. When I called to cancel, the lady said I will still need to be charged thru July and gave me a discount to continue with the product subscription. I told her I need to CANCEL! So, I have the following charges:
2/10 $64.00
4/13 $90.67
5/12 $90.67
6/9 $73.58
7/9 $73.62
I received all products but very unhappy with a misleading tactics JLOBEAUTY runs. It's very sad that you are luring people who wants to try the product to subscribe unknowingly. I could have definitely use the money for groceries knowing the cost of gas and food nowadays. I DO NOT RECOMMEND AT ALL.
Please make it easier for consumers to be aware of what we are getting. This is a subscription trap.
UNHAPPY CUSTOMER
10 février 2026
Réponse de JLO Beauty
Thank you for sharing your experience, Elaine. we apologize for the frustration caused by not being able to cancel sooner. We can confirm your subscription was cancelled 07/24/2026 with no future shipments. Regarding on the charges, We'd like the opportunity to review your account, explain what happened, and work with you toward a resolution. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM ET, and one of our representatives will be happy to assist you.
I would give it a 5 star if the…
I would give it a 5 star if the information was clearly lined out for the trial sizes. It may be different on the site now (idk) but I didn’t realize I was going to be charged like I have been. The product is great. I love the way my face feels and looks. The smell could be improved a bit.
23 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your feedback, Crystal! We're so happy to hear how much you're loving your results — that's exactly the glow we want for you. We apologize for any confusion regarding the charges. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
The product line is great and it works
The product line is great and it works. The customer service is wonderful.
23 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your feedback and experience, Debra! We’re happy to know you’re satisfied with the service our team provided. Thank you for choosing JLO Beauty.
The products are nice
The products are nice. My skin feels smooth after applying, but there aren't any noticeable differences other than that.
23 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your feedback and experience, Robin. Consistency is key to achieving the best possible results, and we encourage you to continue using JLO Beauty products as directed. Thank you for choosing JLO Beauty.
I would like to cancel my products
I would like to cancel my products, orders. It dries my face out
1 juin 2026
Réponse de JLO Beauty
We're sorry to hear your experience, Mary. Your cancellation request has been completed as of today 07/23/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
Love the smell of the cleanser
Love the smell of the cleanser. The products last for a while you only need a small amount for an effective result. I would suggest though waiting for the product to dry before adding each layer.
I'm very happy with my purchase of JLO's beauty line.
23 juillet 2026
Réponse de JLO Beauty
We appreciate you, Ann! We're happy to know how JLO Beauty products are working for you. Thank you for choosing JLO Beauty.
Réponse de JLO Beauty
Thank you for sharing your feedback, Brenda! We’re happy to know that our JLO Beauty products are making a positive difference in your routine. Thank you for choosing JLO Beauty.
The products are great … every now and …
The products are great … every now and then i come back to it but the new retinal serum the container dispenser does not work properly
22 juillet 2026
Réponse de JLO Beauty
We appreciate you sharing your feedback, Prajakta! We’re happy to hear that our products have remained a favorite in your skincare routine. We apologize for the trouble you experienced with your recent item. This is not the experience we want for our customers. Our Customer Care team would be happy to assist with a replacement or resolution. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
I can’t cancel my subscription 😡
22 juillet 2026
Réponse de JLO Beauty
We understand your frustration and appreciate your feedback, Candice. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account and provide further assistance. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Love the product people say I look like…
Love the product people say I look like I’m in my 30’s and I’ll be 70 next May❤️🥰
22 juillet 2026
Réponse de JLO Beauty
We appreciate your glowing feedback, Wendy. It’s great to know you’re enjoying the benefits of our JLO Beauty products. Thank you for choosing JLO Beauty.
I have asked you for months to cancel…
I have asked you for months to cancel and stop sending me packages. I return them with notes to cancel . But you keep charging me $90 every month. You need to refund my money of several $90 charges and stop sending. It’s been a very bad experience.
11 juin 2026
Réponse de JLO Beauty
We understand your frustration and appreciate your feedback, Uzma. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
I have called and begged for you to…
I have called and begged for you to close this account and could not get the rep to close the account. I cannot afford the product. You have sent and charged me for over 500 in product I didn't order. This caused me many overdraft on my account because I was not aware of it being taken. Please please close my account!!!
11 mars 2026
Réponse de JLO Beauty
We sincerely apologize for the difficulties you've encountered, Suzzette. We understand how important it is to feel supported when managing your account. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. If anything else comes up, we're here to help.
Great products
I especially love the cleanser(so gentle even on eyes) and the under eye patches!
27 mai 2026
Réponse de JLO Beauty
We're happy to hear that you are enjoying the benefit of our JLO Beauty Gel Cream Cleanser, Angela! Thank you for your glowing support with JLO Beauty.
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