Good to change products easily and last minute. Good easy setup. Bad: poor communication. I don’t get emails asking to update my next package, reminders, payment, shipped. Hard to communicate by phon... Voir plus
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I did have an issue with customer service, but it was taken care of by a wonderful customer service team. The products really are top quality. Her prices are also reasonable, but her sales are one of... Voir plus
Im a long time customer that had a lot of trouble getting an exchange for a broken bottle. They finally sent it but it took multiple messages before anyone would actually listen
L'entreprise a répondu
As a JLo Beauty member, I absolutely love this product! I used to use Lancer products, but after discovering JLo Beauty and trying it for myself, I was very pleased with how well it worked on my skin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique de santé et beauté
- aussi dans
- Fournisseur de produits de beauté
- Grossiste en produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
- Magasin de produits de beauté
À propos de JLO Beauty
Écrit par l'entreprise
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date."
Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Why Customers Choose JLO Beauty®
- ✔ Luxurious, high-performance formulas with clinically tested ingredients
- ✔ Effortless routines designed for consistent, visible results
- ✔ Complete morning-to-night skincare rituals for face and body
- ✔ Backed by a 60-day money-back guarantee
Beauty Has No Expiration Date
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date." Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Every JLO Beauty formula is powered by our signature Terralume Complex™, a blend of potent, clinically tested ingredients designed to work in harmony. From cleansers and serums to moisturizers and body treatments, our products are crafted to deliver visible results while feeling effortless to incorporate into your daily ritual.
Our Philosophy
At JLO Beauty, we believe skincare should be a daily indulgence, not a chore. Every formula is refined until the results speak for themselves because real confidence starts with results you can see and feel.
Coordonnées de contact
Etats-Unis
- jlobeauty.com
4,3
Excellent
266 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de JLO Beauty
Thank you for sharing your feedback, Ruby! We’re delighted to hear you had a positive experience with JLO Beauty. We appreciate your support and are happy to provide a seamless shopping experience for our customers. Thank you for being valued member of our community!
I love you guys products make me a lot…
I love you guys products make me a lot more beautiful
16 juillet 2026
Réponse de JLO Beauty
Thank you so much for your wonderful feedback, Yolanda! We’re thrilled to hear how much you’re enjoying JLO Beauty. We’re grateful to have you as part of our skincare journey!
Products as advertised
I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.
1 juillet 2026
Réponse de JLO Beauty
Thank you for your glowing feedback, Leila! We’re thrilled to know you’re enjoying the beautiful benefits of JLO Beauty. Your support means so much, and we’re grateful you’ve chosen our products to be part of your skincare routine.
Réponse de JLO Beauty
We're sorry to hear that your experience was not what you expected, Ceilin. We appreciate you taking the time to share your feedback with us, and we value your thoughts, as they help us continue to improve. We would also love the opportunity to better understand your concern. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Blockbuster face cream & night serum…
Blockbuster face cream & night serum are my favorite! A little goes a long way with the blockbuster cream. I’ve used it for 5+ years now!
6 juillet 2026
Réponse de JLO Beauty
Lauren, we appreciate your glowing feedback. We’re thrilled to know these products have become essential in your routine. Your long‑time support means so much, and we truly appreciate your trust in JLO Beauty.
I love this product
I love this product, shipping time was great and did I mention I love the products!!!
7 juillet 2026
Réponse de JLO Beauty
It’s great to know your JLO Beauty product has been such a positive experience, Brandy! We truly appreciate your feedback. Thank you for choosing JLO Beauty.
Réponse de JLO Beauty
Thank you for your wonderful review, Martha! We're thrilled to hear you’re enjoying JLO Beauty and truly appreciate you taking the time to leave a review. We're grateful to have you as part of the JLO Beauty family!
Réponse de JLO Beauty
Thank you so much for sharing your feedback, Theora! We’re delighted to know you’re enjoying your experience with our product. And your support truly means a lot to us, and we’re so grateful to have you as part of our JLO Beauty family.
Réponse de JLO Beauty
Thank you for sharing your experience with us, Loretta! We’re glad to know your JLO Beauty order arrived smoothly and that everything met your expectations. Your support means a lot to us and we want to appreciate you choosing JLO Beauty.
No retinal serum, not even trial size?
I received very small sizes in the first JLO package instead of full sizes. I did not receive any help when I talked to a customer service rep so I customized the next shipment. I was disappointed that the retinal serum that I selected was not in my package. The beso balm is too much like Vasoline ointment. Ï don't believe I got a very good deal for the price I paid for the products and I will get one more shipment to make up my mind if I'll continue as a member
6 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your experience, Debra. We’re truly sorry to hear this, and it’s not the level of service we aim to provide.
To clarify regarding the sizes, the package you ordered was our Introductory Kit, which includes 30‑day starter sizes and comes with a membership that offers recurring deliveries, discounted pricing, and full account access through the member portal. About one month after the introductory kit, members receive a full‑size 90‑day kit.
We'd love the opportunity to help you with your concern about the products. If you have any questions or need further assistance, please contact us at 1‑800‑704‑7551 so we can help you directly.
Tried 3 times to cancel my…
Tried 3 times to cancel my subscription.
Hoping the last time was the charm...
Customer Service does not listen or stray away from their talking points - VERY ANNOYING
I don't remember the date
9 juin 2026
Réponse de JLO Beauty
We're sorry to hear about your experience, Susan. After reviewing your account, we can confirm that your subscription was successfully canceled as of July 8, 2026, with a $0.00 balance and no future charges or shipments. Thank you for choosing JLO Beauty and allowing us to be part of your glow journey.
Réponse de JLO Beauty
Thank you for your lovely feedback, Brenda! We’re thrilled to know our products have become a valued part of your skincare routine.
Each JLO Beauty formula is thoughtfully crafted to nourish, hydrate, and support a healthy‑looking, radiant complexion while promoting smoother, more youthful‑looking skin. We hope you continue enjoying these benefits as you care for your skin each day.
Thank you for choosing JLO Beauty as part of your skincare journey — your support means so much.
Impeccable service!
One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends.
But what I so appreciate, is that one time where I had a delivery issue with my order, all I did was call in and the problem was resolved instantly. I was so impressed with their customer service.
Impeccable! Thank you.
1 décembre 2025
Réponse de JLO Beauty
Thank you for sharing your experience, Tonia! We’re so glad That Hit Single continues to bring you joy. This cleanser was created to leave the skin feeling clean, refreshed, and comfortably nourished — and knowing it’s become a favorite you love to share truly means a lot.
We also appreciate your kind words about our support team. Providing quick, attentive care is a priority for us, and it’s wonderful to know your order concern was resolved in a way that left such a positive impression. Your support inspires us, and we’re grateful to have you as part of the JLO Beauty family.
Best Products I've Ever Used
I received her skincare system for Christmas and am AMAZED at the results. I get compliments on my skin non stop! My favorite product is THAT JLO GLOW SERUM, but everything is wonderful. I also love THAT FRESH TAKE EYE CREAM because you can use it on your eyelids and most eye creams on the market say to avoid eyelids and eyelids get wrinkly too!
Another great product is THAT STAR FILTER. I mix a few drops with my body lotion and instantly look luminous, tanned and more toned.
Customer service is on point and friendly. Shipping is fast.
28 décembre 2025
Réponse de JLO Beauty
Thank you so much for sharing your experience, Beth! It’s wonderful to hear how your skincare set has elevated your routine and that your complexion is getting so much love from those around you.
Your kind words about our customer service and quick shipping truly mean a lot. Consistency really makes a difference. With continued use of your JLO Beauty essentials, each formula can help reveal even more noticeable radiance, smoothness, and long‑lasting improvements over time. We’re honored to be part of your glow journey.
FANTASTIC Products
It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than 90 days but i love her n her products cause they really work..I am 75 years old n people do not believe me, thats how long I have been using them i use to order them from Sephora cause it did not take that long to get it to me..Try Jlo products you will not be disappointed 🥰
1 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your experience with us. Your long‑time support truly means the world, and we’re thrilled to hear how well the products continue to keep your skin looking vibrant and youthful. We also appreciate your thoughts on discounts and delivery options — feedback like yours helps us keep improving.
Consistency really makes a difference. With steady use of your JLO Beauty favorites, each formula can help reveal even more radiance, smoothness, and long‑lasting results over time. We’re honored to be part of your glow journey, and we love that you encourage others to discover the benefits for themselves.
Face Body
Im enjoying the booty balm, face mist, and the eye cream, lastly the face wash because all these products are hydrating and they work.
2 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your experience, Wake! It’s wonderful to hear how each part of your routine is giving your skin the hydration and support you’ve been looking for.
It truly means a lot to know the products are working so well together. Consistency really makes a difference — with continued use of your JLO Beauty favorites, the formulas can deliver even more noticeable radiance, smoothness, and long‑lasting results over time. We’re grateful to be part of your glow journey.
Received my products in a timely…
Received my products in a timely manner. Well packaged. The effectiveness of the products is outstanding. I am very satisfied with the quality of the products and packaging .
10 décembre 2025
Réponse de JLO Beauty
Thank you so much for sharing your wonderful experience, Diane! We're delighted to hear that your order arrived quickly and that everything met your expectations. It means so much to know that JLO Beauty has become a consistent part of your skincare routine. We're truly grateful to have you as a valued member of the JLO Beauty community and are honored to be part of your journey to healthy, radiant-looking skin!
They understood my concern and kept…
They understood my concern and kept their promise to their customer policy and terms of service with respect to the cancellation policy of the automatic subscription plan. I appreciate that they were quick to respond and provide me with a cancellation email. I love shopping JLo Beauty but on my terms without being enrolled in an automatic subscription service.
1 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your experience with JLO BEAUTY, Anne! We’re glad to hear our team was able to address your concern promptly and provide the support you needed regarding your membership. Your comfort and confidence in how you manage your account are incredibly important to us, and we’re happy the process was clear and handled with care. We at JLO Beauty, we appreciate your feedback and are grateful that you continue to enjoy Purchasing our product in the way that works best for you. Thank you so much for choosing JLO Beauty.
I was excited to try these products…
I was excited to try these products based on the reviews, but overall I was underwhelmed. I was hoping for a noticeable glow and more of a radiant, hydrated finish, but unfortunately I didn’t see much of a difference after using them.
That said, there were a couple of standout products. I really enjoyed the lip mask—it left my lips feeling soft, smooth, and moisturized. I also liked the under-eye patches, which felt refreshing and helped my under-eye area look more hydrated.
Overall, while a few products worked well for me, the collection as a whole didn’t deliver the glow or results I was expecting.
1 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your honest experience with us, Victoria. We truly appreciate your feedback and are glad to hear that some products have brought comfort and hydration to your routine. Your thoughts on the rest of the collection are just as valuable, and the good news is that you have full control over your membership — you can update your kit anytime and choose the products that work best for you.
With steady use of your JLO Beauty favorites, each formula is designed to help reveal more visible radiance, smoothness, and long‑lasting results over time. We hope your go‑to products continue to support your glow journey, and we’re here whenever you’re ready to explore more. If you have any questions or need further assistance, kindly contact us at 1‑800‑704‑7551 so we can assist you directly.
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