Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Voir plus
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Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Voir plus
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Voir plus
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Coordonnées de contact
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Royaume-Uni
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
4,8
Excellent
260 avis
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A répondu à 100 % de ses avis négatifs
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Joe,Jack,Gareth done an amazing job…
Joe,Jack,Gareth done an amazing job today fitting our hot tub. 3 good men, plus kept everything very tidy👌😜
15 août 2024
Avis spontané
Very Professional
Jack, Harry G and Garf done a great job installing my Prague HotTub purchased from Maidstone
All went very smoothly with great communication
Thank you Donna x
9 août 2024
Avis spontané
We have a leak on our hot tub
We have a leak on our hot tub. Jake came today 09/08/24 and after awhile he found where the leak was coming from. It was hard to find but he found it. Unfortunately he couldn't fix it on the day as the tub needs to be emptied but has took video/photo evidence of the faulty pipe. They will come back another day to fix the problem. He is a lovely friendly guy and very professional.
9 août 2024
Avis spontané
Réponse de Johnsons Wellness
Hi Tracy,
Thank you so much for taking the time to share your experience. We’re glad to hear that Jake was able to locate the source of the leak in your hot tub. We apologise that the repair couldn’t be completed on the same day, but rest assured, we’ll be back soon to fix the issue.
Jake and the rest of our team strive to provide friendly and professional service, and it’s wonderful to hear that reflected in your feedback. If you have any further questions or need assistance before our next visit, please don’t hesitate to reach out.
Thank you for your patience, and we look forward to resolving the issue shortly!
Kind regards
The Team at Johnsons
Wellis prague
We had our hot tub installed today a wellis prague so happy with the instalation team, Jack and Harry G took their time installing, spent time with us explaining the hot tub and how it works ..we are so happy cannot wait to get in !
6 août 2024
Avis spontané
Everything went smoothly
Everything went smoothly. Everyone turned up on time. Jordan, Gareth and Harry P were very efficient and approachable.
Not forgetting Jackie and Paul from the Enfield branch who organised everything.
Thank you
30 juillet 2024
Avis spontané
Joe and Harry
Joe and Harry were brilliant. Polite, efficient and generally just very nice people. Great job guys. James
26 juillet 2024
Avis spontané
Lovely delivery service
Friendly knowledgeable efficient polite delivery team. Fantastic support given and very clear language used with all instructions. Thank you so much Joe Jack and Harry G
25 juillet 2024
Avis spontané
Great Service
Joe, Harry and Jake did a great job of delivering, setting up and teaching us about our new hot tub. Thanks.
24 juillet 2024
Avis spontané
Very good service
Oli , Harry and Gareth were very patient and careful when delivering our hot tub , top marks , very good in explaining and showing us how the hot tub worked and operated , we would definitely recommend Johnson’s
23 juillet 2024
Avis spontané
Réponse de Johnsons Wellness
Hi Ralph,
Thanks for the great review.
We will make sure the guys are made aware of the great comments.
Kind regards
The Team at Johnsons
Had my annual service done by Jake
Had my annual service done by Jake. Very nice lad and very helpful
22 juillet 2024
Avis spontané
Brilliant installation of Garden room
Dom and Lewis worked very hard putting up my garden room. I'm delighted with the finished result. Well done lads. Can't wait to get in it yea!
19 juillet 2024
Avis spontané
From start of ordering from Matt n…
From start of ordering from Matt n delivery from Jordan harry p and oli, was amazing service….. installation n talk and guidance of hot tub was very detailed! Such polite and nothing was an issue to reinstating gate! Thank you soo much looking forward to our purchase ! Defo recommend your company
16 juillet 2024
Avis spontané
Excellent service from start to finish.
Johnson's made the purchase and installation of our new Wellis spa a very easy and stress free experience. The sales team at Thurrock were knowledgeable, friendly and ensured all our requirements were met. The site survey was arranged very quickly and they expedited delivery to suit our timeframe. The installation team were brilliant - efficient, friendly and happy to explain the workings of the spa, chemicals regime etc. They were very respectful of our property and made an extremely good impression. Many thanks to Jack, Joe and Harry G.
8 juillet 2024
Avis spontané
Great service Joe & Jack!
Joe and Jack were very patient in explaining how everything works, and took the time to ensure that we were entirely happy at every step of the installation. They provided a quality service. They were great communicators. Thanks chaps!
12 juillet 2024
Avis spontané
Super service
Great service !
Hot tub delivered and set up today by
Joe S, Harry G and Jack.
Polite, professional and efficient.
Thank you 😊
9 juillet 2024
Avis spontané
From start to finish great service
From start to finish great service with friendly and professional people.
Joe, Harry and Jack were brilliant. Tidy workers, thoughtful and very thorough ensuring I understood everything and answered all the questions I had. Thanks!!!
5 juillet 2024
Avis spontané
Fantastic Service
Today, we had a Technician come to our property to install the Fitted Cover on our New Hot Tub plus give us advice on set up and use of the wide range of Chemicals needed. Nathan the Technician was absolutely brilliant providing not just excellent advice but fantastic customer service. He is definitely an asset to the Company.
5 juillet 2024
Avis spontané
The installation team.
The installation team Joe & Jack were extremely helpful and friendly. They were here most of the day as they were waiting for the electrians to turn up. After everything was done they went through all the instructions with us so we know what to do in the future. I would highly recommend this company. It's been a pleasure from start to finish.
1 juillet 2024
Avis spontané
Jordan Oli and Harry did a great…
Jordan Oli and Harry did a great professional job and explained things clearly. Thank you.
27 juin 2024
Avis spontané
Really friendly knowledgeable team
Really friendly knowledgeable team. Thank you so much
24 juin 2024
Avis spontané
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