Lovely shop assistant called izzy helped me out so much today an yesterday when my pup had 1st vaccinations really kind.
Établissement
Changer d'établissement2B Chester Retail Park , Old Seals Way, CH1 4RY Chester, GB
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Lisez les avis des autres
The lady who served me, Tania, went out of her way to help me carry my purchases outside to my car, even when I insisted I could manage. Excellent customer service.
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters... Voir plus
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store when... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Coordonnées de contact
2B Chester Retail Park , Old Seals Way, CH1 4RY, Chester, Royaume-Uni
- 01244 918800
4,8
Excellent
175 avis
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First time experience
Great first time experience. Saved over £20 on my usual pet food purchase.
Staff knowledge excellent. Store easy to shop. Wont go anywhere else now
30 mai 2025
Very polite and helpfull
28 mai 2025
First time we’d been in to Jolley’s…
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters! The lady at the till even gave us some free samples of Jolley’s own brand cat food, which we are now trying. Thank you.
21 mai 2025
The girl on the till was very friendly
The girl on the till was very friendly. Good price on the product I wanted.
14 mai 2025
A great selection of cat food but also…
A great selection of cat food but also of bird food too. Very reasonable prices.
15 mai 2025
Helpful informative staff
12 mai 2025
The Lady/man at the till not entirely…
The Lady/man at the till not entirely sure which it was if I'm honest dark hair tattoos maybe piercings was extremely unfriendly and seemed extremely unhappy in the customer service role, put me off going there tbh. Very hostile.
14 mai 2025
Brilliant service both on the phone and…
Brilliant service both on the phone and in store.. 10/10
14 mai 2025
Amazing customer service
Amazing customer service. Fab prices and very knowledgeable staff. First visit, will definitely be back!
12 mai 2025
Great service!
Went in for dog food that was on sale, smashed the prices of anywhere else. Then I bought treats at the till and the lady was really helpful in coming out and showing me some other stuff on the shelves that I’d asked about. I wasn’t sure if I’d signed up to the loyalty club when I’d visited in a different city previously. She was very friendly and upbeat when she looked me up on the till and found that yes I had joined and she explained some of the perks available as a member. This was just 10mins before closing but I was treated like we had all the time, not at all rushed. Fantastic service Jolleys Chester, well done!!
8 mai 2025
Store assistant excellent
8 mai 2025
Rose was extremely helpful!
Rose was extremely helpful and professional. I would come back to get Rose's guidance in the future!
2 mai 2025
Always friendly helpful staff.
4 mai 2025
Great advice for my new kitten
28 avril 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The girl rang up wrong item.
The girl rang up wrong item and tried to charge me more. I had to escort her to the correct items on shelf as she just stood there saying the price must have gone up.
27 avril 2025
Réponse de Jollyes The Pet People - Chester
Thank you for your review. We are very sorry to hear this and have passed your comments onto our Senior Operations Team so this can be investigated further.
Friendly and interested staff
Friendly and interested staff. First visit but not my last!
26 avril 2025
Very helpful staff
9 avril 2025
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