First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supe... Voir plus
Établissement
Changer d'établissementJollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA Clydebank, GB
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Lisez les avis des autres
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet of... Voir plus
Since the pet club has changed it’s not so good ! On -line ordering stuff is hopeless .. I buy my dig a black lab the dry biscuits from the mixed barrels .. went in other week to Clydebank Store ( m... Voir plus
Customer service in store is great the staff are very willing to help when choosing a product to suit your animals needs. The offers are also very good especially when it's something you would buy reg... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Coordonnées de contact
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA, Clydebank, Royaume-Uni
- 01419526972
4,6
Excellent
653 avis
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The staff are lovely and your prices…
The staff are lovely and your prices competitive. Thank you.
8 novembre 2024
Always a friendly and welcoming staff…
Always a friendly and welcoming staff who can advise you on products. Good prices too.
1 novembre 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Click and Collect - Out of date products
Purchased 2 x Royal Canin German Shepard Puppy 12kg via the ‘click and collect’ online service. After returning home with my purchase I noted that both bags of food were beyond the best before date by around 3 weeks. I appreciate that mistakes happen and staff may not have been aware, but I feel the company overall should improve its stock rotation of specialty foods that maybe don’t sell as fast as other brands.
As a result I had to return both bags of food for a refund. The staff in store were very apologetic and couldn’t have been more helpful in providing me with a refund.
Unfortunately I had to shop with a competitor to obtain the same products and I am unlikely to use the ‘click and collect’ service with Jollyes as a result of this experience.
31 octobre 2024
Réponse de Jollyes The Pet People - Clydebank
We understand your disappointment with the expired food you received. We strive to ensure all our products are within their best before date. We appreciate you bringing this to our attention and are sorry for the inconvenience caused. We will review our stock rotation processes in store to prevent this from happening again.
We're glad to hear that the staff were helpful in providing a refund. We value your feedback and will use it to improve our services.
Amazing customer service as always
25 octobre 2024
Community Vet is a GREAT initiative
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet offering vaccinations and other routine treatments- and what is even better at a fraction of the normal cost at a veterinary practice.
We have seen the vet twice now for vaccinations he was lovely and very kind and gentle with our small kitten.
He took his time in looking her over and did vaccines and microchip on 2 consecutive weeks.
The shop is also very good for pet supplies with a loyalty programme.
I highly recommend.
25 octobre 2024
Avis spontané
Helpful and Polite
The staff are always polite and helpful. Good range of frozen raw food now being introduced in store.
23 octobre 2024
Easy to find kitten food and staff were…
Easy to find kitten food and staff were helpful
18 octobre 2024
Very well set a out shop,and always…
Very well set a out shop,and always very helpful and pleasant staff
13 octobre 2024
Pet supplies
Excellent staff friendly very helpful got what I need with the help, from the staffing well done as always m.
13 octobre 2024
Staff were very helpful and polite
Staff were very helpful and polite and also knowledgeable
3 octobre 2024
Visually impaired and blind customers
For the past three years I have
taken my dog for her booster to Clydebank store, making appointments there. Yesterday, I was told that I have to make them on line. I told her that I am blind and live alone. She said that I could get someone to do it for me!
In future, I resptfully suggest that you should consider ways Osidge the needs of visually impaired and blind people. This would keep us independent.
Kind regards
Tomi
29 septembre 2024
Réponse de Jollyes The Pet People - Clydebank
We understand your frustration with the recent change in appointment booking procedures. It's important for us to be accessible to all our customers, and we apologize if this change caused you any inconvenience.
Our store would be able to book this appointment for you due to your requirements and that you are able to use the booking systems due to being visually impaired
We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services.
The selection was really good way…
The selection was really good way better than the local competition.
The staff member was extremely helpful and friendly.
28 septembre 2024
Great customer service at the end of the day
So helpful and polite for a last minute service!
25 septembre 2024
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