Needed help & advice about the right food for my dog Maizy. I spoke to two lovely ladies who were extremely helpful & nothing was too much trouble, very personable, but professional. I asked for their... Voir plus
Établissement
Changer d'établissementJollyes Unit1C, Dartford Heath Retail Park, Princes Road, Dartford, DA1 2QA Kent, GB
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The staff are amazing. Previous dog grooming company that I used made my dog very anxious whenever having a groom. The lady that deals with my dog (Millee, I think that is her name) is absolutely wo... Voir plus
Staff at Store amazing. However website states a price and it is not available in store, as 'Online price' only although this is not stated online. Customer services recommended click and collect. Tri... Voir plus
Everyone who loves their pets will know how important it is to give them the right food, the right quality of playthings and the right store to get these things is Jollyes. I love going to Jollyes, b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Coordonnées de contact
Jollyes Unit1C, Dartford Heath Retail Park, Princes Road, Dartford, DA1 2QA, Kent, Royaume-Uni
- 01322 277 231
4,8
Excellent
2 k avis
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Friendly customer service
Friendly customer service. Not all dog food available e.g. Scrumbles dry g wet food
1 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Jollyes The Pet People - Dartford
We're so happy to hear our team was helpful and accommodating. Thank you for your kind words!
Réponse de Jollyes The Pet People - Dartford
We are so happy you always love it here. Thank you for your kind words about our service, pricing, and stock.
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve experienced. I tried calling 10 to 15 times in a single day, and no one answered the phone—it either rang endlessly or just cut out. To make matters worse, I attempted to book a vet appointment multiple times, but the system wouldn’t even let me complete the process. This is hands down some of the worst customer service I’ve ever encountered. Completely unacceptable!
18 mars 2026
Avis spontané
Réponse de Jollyes The Pet People - Dartford
We're very sorry you had trouble reaching us via telephone booking an appointment must be done online however please contcat help@jollyes.co.uk with the error your are getting and they will be able to assist or pass to team that can help . We appreciate your feedback and will look into these issues to improve our service.
Always plenty of stock in store plus staff very helpful
Always plenty of stock in store plus the staff there are always so very courteous and helpful.
28 février 2026
Staff are very helpful
24 février 2026
The young girl very polite and helpful…
The young girl very polite and helpful at the till and with a smile
24 février 2026
Friendly staff always
Friendly staff always. Lovely shop easy to find what you are looking for.
19 février 2026
Absolutely Amazing !
Absolutely Amazing !
The Staff are always very helpful and friendly. Offer tips and Advice.
Wonderfully welcomibg when you Walk through the door !
Thank you so much.
It‘s always a pleasure..
29 janvier 2026
Poor service
After 8.5 years off coming to this jollys in dartford I will never visit this store again. They employ young men with know respect to a disabled person and making him look stupid in front of other customers. I left he said good go somewhere else then. Poor service.
10 février 2026
Avis spontané
Réponse de Jollyes The Pet People - Dartford
We appreciate you taking the time to share your experience. We're very sorry to hear about the disrespectful treatment you experienced. This is not the standard we aim for, please can you email help@jollyes.co.uk with full details and we will address this internally to ensure it does not happen again.
Lovely staffStaff very helpful and friendly
Staff very helpful and friendly. Nothing too much trouble
2 février 2026
brilliant service
5 février 2026
Allways helpful people there
4 février 2026
Excellent servicethe staff were very helpful and…
All the staff were very helpful and polite
4 février 2026
Jollyes The Pet People
Reasonable prices and PetClub discounts, order and collect, thankyou.
4 février 2026
Helpful staff and good selection of…
Helpful staff and good selection of well priced products.
27 janvier 2026
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