Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value... Voir plus
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We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want,... Voir plus
Our first time of visiting and we were looking for dog food for a dog with allergies. The lad that served us was so very helpful and knowledgeable. He told us that staff were trained in nutrition an... Voir plus
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curte... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Coordonnées de contact
Yaxham Road, Dereham, NR19 1HB, Dereham, Royaume-Uni
- 01362 690802
4,7
Excellent
895 avis
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Absolutely awful experience at Jollyes…
Absolutely awful experience at Jollyes Dereham.
The breeder had already paid for my dachshund puppy’s vaccination course, so all I needed was the second injection. I tried booking earlier but there were no appointments available, so I booked the earliest slot I could get.
When I arrived, I was told because it was a week late they had to restart the entire course and charge me again. Then AFTER taking payment, the vet told me they couldn’t even do the injections today anyway because of “protocol” and I had to come back tomorrow.
To make matters worse, their website booking system apparently has problems after recent updates. Neither myself nor the staff member could get it working properly.
The whole thing was chaotic, stressful and badly organised. My puppy was distressed in her crate throughout the process while nobody seemed able to provide a proper solution.
Being charged again because of appointment availability issues and a broken booking system is completely unacceptable.
Just to follow up from your response:
Thank you for the response, however it does not actually address the main issue.
The problem is not simply that the experience was “stressful”. The issue is that I was charged again for vaccinations due to lack of appointment availability and a booking system that neither myself nor your staff could get working properly.
I was then informed AFTER payment that the vaccinations could not even be administered that day.
An apology is appreciated, but I would like clarification regarding why I was expected to pay again under circumstances that were clearly outside of my control, and whether a refund or reimbursement will be offered.
18 mai 2026
Avis spontané
Réponse de Jollyes The Pet People - Dereham
We are truly sorry to hear about the incredibly frustrating experience you had with your puppy's vaccination and our booking system. We understand how chaotic and stressful this must have been, especially with your puppy distressed. We are reviewing our appointment availability and website functionality to prevent similar issues.
Staff are excellent and very helpful
Staff are excellent and very helpful. Store was clean as well.
14 janvier 2026
Réponse de Jollyes The Pet People - Dereham
We appreciate you taking the time to share your positive experience. We're so glad you found our staff helpful and the store clean.
Excellent shop staff are excellent as…
Excellent shop staff are excellent as well always happy to help with both my dogs
20 février 2026
Well stocked, friendly helpful staff
Well stocked, competitive prices and friendly helpful staff
22 janvier 2026
Choice was great with really good…
Choice was great with really good prices
Staff were excellent and kindly collected and carried a heavy bag of feed to my car
Nothing is too much trouble
5 février 2026
Staff very knowing their stock and very…
Staff very knowing their stock and very helpful and very polite
30 janvier 2026
Asked for help
Asked for help, assistant very helpful and got the food of the top shelf.
Purchased 2, cashier very helpful, paid for products, offered to carry the products to the car.
Pleasure to shop there
26 janvier 2026
Ask a young girl ref cat hairball food…
Ask a young girl ref cat hairball food .she was very helpfull
23 janvier 2026
Jolly’s always has friendly staff
Jolly’s always has friendly staff , they are always helpful carrying heavy items to my car
19 janvier 2026
I went in yesterday for some advice
I went in yesterday for some advice. And the young lady was so helpful, really good customer service
22 janvier 2026
Great shop and team
7 janvier 2026
Great service and the advice so very…
Great service and the advice so very happy. Good range of doggy treats and fair prices so makes me and Mabel happy! Thank you.
17 janvier 2026
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