Jollyes The Pet People - Snowhill Avis 

Excellent choice of products and customer service. Excellent care advice.

We went to Jollyes for some Natures Menu 2kg bags of tripe and chicken. These cost around £8 or £9 each.
Opening the freezer and no chicken. My wife had phoned before we set off on the 20 minute trip and was assured they had chicken. They did not.
So I chose turkey instead and pulled out 3 bags. They were absolutely rock hard so had been delivered to the store, left, where they melted then much later placed in the shop freezer where they solidified. Sorting through them and all the same. Picked the least solid ones.
The tripe was better but some were really hard and solid. Got home and immediately placed them in the freezer.
Couple of days later took out a turkey bag to divide up into 6 meals. I had to hit the bag with a hammer to break up the solid mass. Opening the bag and the colour was pale yellow when it should be pink. So the turkey had been fully defrosted between delivery and going in the freezer and had gone off. I threw it in the bin as I did not want my dog with an upset stomach.
I emailed customer services. That was a mistake. Don't tell us, 'you have to go back to the store and take it up with them.' 'If you have any problem with the store then call us.'
No, Jollyes, that's not how customer services work. I am not wasting another 40 minutes of my life driving around because you wont pick the phone up and tell the store to sort out their stock management. Obviously pet health is not a consideration at the Snowhill store in Wakefield. But I have a result. Ordering 12 bags directly from the manufacturer, same price. I get free delivery. Order placed at 11am Monday and delivered 1pm Tuesday. And best of all? Not one was a hard solid mass of disgusting food.

Got everything we needed at great prices and staff super friendly

Excellent friendly service and great advice

Really helpful and friendly

They have my dog's favourite healthy snack at an unbeatable price. Staff are very helpful and welcoming. We will be back often for sure

Great choice and offers

Really helpful & friendly member of staff - completely knowledgeable on anything we asked. Highly recommend this store. We had just been to an emergency vet appointment nearby with one of our dogs & needed some essentials.

Very helpful and Friendly

Found what I visited for straight away. Decent prices. Friendly, helpful staff.

nice people good service location good prices not bad.

Very helpful our little boy gizmo loves his new bed thanks for your help

I have always found the staff at the Snowhill store in Wakefield extremely pleasant and helpful.

Staff always pleasant any questions answered good promotions.

We have used the Snowhill store for many year. Unfortunately since Jollyes took over the store stock has gradually declined in choice and availability. It's such a shame that a company that we have always like has ruined such a good local store meaning we have had to find alternative stockists.

Efficient, friendly always helpful

Very friendly and helpful staff

The staff are so helpful and give advice when needed