Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Superb customer support. I wanted a refund for one item and after talking to support it was in my bank immediately. I have Hottap, ensuite shower and gottago toilet, all really good quality items.... Voir plus

Noté 5 sur 5 étoiles

E bought the Gottago chemical toilet which has been fantastic for going off grid in our campervan. No smells, urine container easy to empty and solids container lasts ages before emptying. Brilliant c... Voir plus

Noté 5 sur 5 étoiles

I received an immediate response from customer service....on a Sunday evening! Within 15 minutes, the part that i had lost was on order. There was no faff. No hidden costs. Just straight up A* custo... Voir plus

Noté 4 sur 5 étoiles

The shower, twin pod shower tent and product support were outstanding. Not perfect - if it had been perfect we would not have discovered how good the support was. With 14 young adults and a limited wa... Voir plus


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

59 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

So I had a problem with my Joolca hot…

So I had a problem with my Joolca hot shower. I sent an email saying I had a problem. They replied very quickly and by 2nd email they had sent a replacement part.few days later checked that it had arrived and working ok. Amazing customer service. 10 out 10.They care about their products and there customers. Really friendly and helpful. Can't recommend them enough. I tell people to look at this company and it produces. You will not be disappointed.i live off grid and hard it to fund good product that last and helpful after sales but with Joolca I don't have to worry. Fantastic product! Fantastic customer service. Well done and thank you

26 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Im very pleased with Joolca

Im very pleased with my Joolca shower. The product is of the highest standard and works much more effectively than I ever could have imagined. Joolca also offer great customer support. I can't fault them and would definitely recommend. Thanks Joolca, I'm one a happy camper :)

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

We catered for 92 scouts and leaders at…

We catered for 92 scouts and leaders at the Essex International Jamboree in Chelmsford with the Joolca hot tap saved us 80% in gas, we did have a small issue with the pump but the service centre responded within 24 hours

1 août 2024
Avis spontané
Noté 1 sur 5 étoiles

This company is a joke in the UK.

Two times now, I have ordered from this company and they have let me down. They not fulfilling their orders. They tell me their move to warehouse. That was 5 weeks ago. To me, it should be priority to keep customers happy. This company is a joke. They're not fulfilling orders taking. your money. Anyone that deals with them be aware that they'll take your money but not fulfil their orders.

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Superb service

I had an issue with my Joolca shower not igniting. I emailed support and they got back to me very quickly ( much quicker than I had expected!). They were able to help diagnose the issue and sent me a video of how to fix. It worked a treat! I have had several follow up emails to check that everything was fine. Superb service.

3 août 2024
Avis spontané
Noté 5 sur 5 étoiles

West Coast Bliss. Singing in the rain.

It took us time to install our Joolca shower unit at our off grid log cabin on the West Coast of Scotland.
Woh after replacing the batteries and switched on the shower wonderful hot water and powerful water flow.
Just a great system and so simple to use, well designed. Take a bow.
Yours Roger.

1 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Game changer

I had been contemplating getting a Joolca nomad for quite some time, after many years of camping and not having good facilities at some sites, the Joolca system is a game changer, at the start of the year, having to wash my two young dogs at the campsite and freezing cold water was the decider, absolutely brilliant if you’re thinking of buying one, don’t hesitate.

29 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Comfort with out compromise

As a somewhat seasoned outdoorsman, who’s looking to add a bit of comfort. I was going through YouTube as one does and seen the Joolca shower system, well it looked the mutts nuts, so I watched it again just to make sure it was up to to job for our good old Scottish climate.

I went into the Joolca website purchased the Nomad which I’ve used to the best of its ability, to not only to clean myself but to clean down the mountain bike and my kit, when is just as muddy as myself, it beats a bucket of water with a shower spout screwed on to it .

I was well impressed with the Joolca kit I purchased a gotta go loo which I’m waiting on arrival as it’s so popular it’s on back order . Nothing like a comfortable dump, when your out in the sticks.

30 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

I bought the full kit for shower…

I bought the full kit for shower camping first time its coming like second the heating machine afther when I was in holiday I can't possibly to shower because its missing some pieces I was very hungry because I was to the company to check well and its was without showers in me holidays just in hotels 🙄 I spend 400£ and I'm not try it ...

17 août 2022
Avis spontané
Logo de Joolca UK

Réponse de Joolca UK

Hi Gheorghe,

Sorry for the late response - we've recently set up our Trustpilot account and we're getting back to everyone.

I'm very sorry that you were missing items from your HOTTAP and had to use hotel showers during your holidays! Having missing parts is definitely not the norm, and I can see that in 2022 (when you left your review) you reached out to our support team and we helped organise a new HOTTAP for you.

I hope that everything was resolved and that you've had many great adventures with your HOTTAP! :)

Cheers,
Emre

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