Joolca Avis 171

I’ve been really impressed with Joolca products and customer service. The gear is thoughtfully designed, easy to use, and perfect for van life, camping, and off-grid trips. Everything feels high quality and reliable, even in rough conditions.

What really stands out is the support team is responsive, friendly, and genuinely helpful. It’s rare to find a company that backs up great products with equally great customer service. Highly recommend Joolca to anyone looking for dependable outdoor gear and portable hot water solutions.

The GottaGo product is an excellent design. Great for campers/travelers who like to keep things simple but functional. Shipping was fast and free (always a plus). Mine arrived with a cracked lid, and the company responded to my notice within hours, and a replacement was on its way the next day. You can't ask for better than that!

First of all, Joolca products are awesome!!! We have the HOTTAP Nomad kit! Having hot water with great pressure on a really cold day is a game changer! We often say it’s better than our shower at home! The spring fed creek water that we use is awesome too! Washing dishes with nice warm/hot water is sooo nice! Washing dishes on a cold day is actually pretty nice now! Second, their customer service is amazing! They are quick to respond and really strive for a happy customer! They really do want to make it right! That speaks volumes!!! Great products + Great customer service = HAPPY CUSTOMER 😊

The products I have purchased were just what we needed and work just as I hoped. Delivery was quicker than I expected also. Lastonth we had a pump issue and we were taken care of quickly AND we were treated with respect. We are very happy with how things were resolved. Everyone was so polite and patient with us. I would not have a second thought before purchasing other items or spreading the word at how happy we are

I ordered a water pump. The company they use for delivery Got to my place wrecked my driveway with their vehicle and then didn’t deliver it
and then I’m told they won’t deliver it to an Australia Post office
When has stupidity become normal?

Its a great unit however the urine level indicator is highly inaccurate and has resulted in overflow which then has to be cleaned. Not as user friendly as I first thought considering I have to monitor the urine level and empty and clean the urine thats leaked in the inside. The solids compartment works well.

Products and customer service are top notch. When we had an issue with our Hottap nozzle, I reached out via email and had a response almost immediately with a replacement piece being shipped. Received it after only a few days. We have the Hottap Outing kit and the Gotta go 3 in 1 portable toilet and love them both for our off grid camping.

Joolca’s customer support is inspiring! Their customer service truly went above and beyond anything I expected. Honestly, I didn’t think this level of care and attention even existed anymore.

From the very beginning, their team was responsive, friendly, and genuinely committed to helping me. Every question I had was answered quickly and thoroughly, and they made the entire process smooth and stress-free. It never felt like I was just another customer—they treated me like I actually mattered.

What stood out the most was how far they were willing to go to make sure everything was right. That kind of dedication is rare these days!

Joolca has not only earned my trust, but also my recommendation to anyone looking for a company that truly values its customers. Absolutely outstanding service.

I am an avid camper who prefers non-developed, off-grid campsites, so having reliable and high-quality gear is essential. I discovered Joolca products a while back and quickly became a fan. My first purchase was the Hottap Nomad, followed by the Ensuite Double for trips with my wife. As I explored their product line further, I added the Ensuite Mounted Single for my solo trips.

Over time, I found myself continuing to invest in Joolca products and accessories because of their excellent build quality, strong warranty, and outstanding customer service. My most recent purchase was the Hottap Go (also known as the “Hottie”) along with a power bank, which I got for my son to use during his trip to Coachella. Overall, my experience with Joolca has been extremely positive, and their products have significantly enhanced my camping experiences.

Joolca has excellent products for overlanding. They must overland themselves and know what their customers need or want for comfort. They also very serious with the quality of their products. On top of these, their customer support is amazing. A testament to their customer focused service.

We bought the hottap less than 9 months ago and have had never ending problems with it. Like others have said, you have to turn the flow down so low so that it actually goes hotter than 35 degrees, but then it just dribbles! The service staff are unfortunately absolutely useless and keep asking you to do redundant tasks that aren't related to your issue, so that you'll give up! I believe their reviews must be false after all the issues we've had with it.

I have the Hottie and the GottaGo. First, the Hottie. I use it to heat water to wash dishes. I fill the tank before leaving home so that I don't consume the purified water that I bring with me, right from the start. I set the water temperature and it quickly reaches that temperature every time. Depending on the outside temperature you may need to reheat later because the tank isn't insulated. I have the Joolca power bank to power the heater and with its magnetic back this is the way to go. The included shower head is great but so far I am camping at state parks that have showers. I ordered the non shower head and it arrived very quickly. I would say that the shipping on the shower head was massive and the shipping cost almost made me pause but I am happy with the part.
The toilet is game changing. Separating no 1 and no 2 is the right idea. I use the Gotta go as a night time potty, that 3amno 1 visit, indoors is just like being at home. I have used the Gotta go on Fri-Sun camping trips, without it reaching the full mark.
I did extensive research and even went on the Hottie wait list and I am very satisfied. Customer Service Response times for general questions have been great. I love this product.

Joolca is doing things RIGHT! I am 57 years old and have been camping since I was a small child. Our crew has bought three of the Joolca Nomad kits amongst our various families. The quality is superb. With that being said, if there is a problem, their customer support is second to none, and I sincerely mean that. I have been around the planet a few times and it is easy to see when customer service is beyond reproach. Keep up the great work, and I would recommend Joolca 10 out of 10 times!

Joolca makes great gear for anyone who loves the outdoors. I’ve used a few of their portable shower products over the years and they work brilliantly. What really stands out is their customer service—whenever I’ve had an issue, the tech team has gone above and beyond to help me fix it. They really care about their customers.

After purchasing the Joolca ensuite triple I am hear to tell you i am very impressed with this item. This item enchanced my camping experience by providing spacious room for the rest room area, shower area and a spacious dry area to change and store our clothing. Yet this large area set up and broke down in minutes and has a relatively small storage footprint. Unknown to me it was below freezing in the mornings and with a little sun shine the tent area warmed nicely.
As for Joolca, i had a small issue with the tent once received and set up i noticed. I reached out to Joolca who responded immediately and resloved the issue.
Overall I highly recommend this item. Products that enchance your camping experience and are easy to use are a clear winner!

The customer service is great. I sent them an email for a part of my Nomad joolca sink that was broken from accidentally leaving under pressure for multiple hours and they got back to me and replaced it free of charge.

Customer service has always been quick and answering me back if I had an issue and they've always remedied it.
I bought a joocla hottap that I use for my off-grid living. It's the easiest cleanest setup I've ever used. Hot water within seconds and stays a consistent temperature. I love my joolca!

Ordering from this company has been an absolute nightmare. Expensive premium ive missed a trip due to this terrible experience.
Buy anywhere else. Hell at this point. By from Amazon. At least the items show up on time. And usually cheaper
(For better or worse)

Firstly, Joolca makes great products. But with all products of this nature, there are occasional issues. The thing I love about Joolca is their customer service and willingness to help you out when something does happen. They have been so fast to replace anything that malfunctioned and keep in good relationships with their customers.

Great support and after a few questions, answers and a solution were provided. Much appreciated!