Joshandtate Avis 

Did an online order with this company in August 2026, after numerous chasing emails I finally received a very sub standard home item. Three weeks later the company took £31. Contacted them and received an apology email saying the charge was an error and would be refunded. No refund was issued. In October another payment was taken. No further response received. And the website has now been taken down.
Contacted my bank to be informed that they cannot help with any previous charges and even with future charges if the company changes its name slightly they can keep using the card details I provided under a CPA (Continuous Payment Authority), which I realise was disguised under a “Mystery Gift” that was attached to my order. Big time scam from a company based in Hong Kong. Unbelievable! Lesson learnt 🙁

First of all, well done for reading TrustPilot if you haven't yet bought something off this scam company. I wish I had as, like so many people on here, I've had the same issues. Josh & Tate looks like a legit site but they sell poor quality products and put you on an unauthorised repeat subscription at checkout that takes £31 out of your account every month. There is no way of stopping this as they don't reply to emails asking them to end it, neither is there anywhere on their site to allow to you stop the subscription. The only way is to go through your bank, but depending on your bank (Barclays Amazon, shame on you!) they don't make it easy either. Launching a months-long investigation that might have (finally!) blocked the subscription but did not reimburse me the money lost. What kind of credit card company does that!?

Scam alert! They somehow obtain authorization for a subscription service through your credit card company if you make a purchase. Then they charge you $39.90 for a “free gift”. They do not respond to emails nd there is no way to call them - they’re located in Hong Kong

AVOID JOSH & TATE – Looks like a complete scam

I would strongly advise people to steer well clear of this company.

I ordered socks and was charged an additional £31 for a mystery free gift, which never even arrived. The socks I did receive were also of terrible quality and certainly not worth the money.

Despite contacting the company and being promised a refund, I’ve still not received my money and have had to raise an official dispute with my bank to try to recover it.

A £31 charge for a gift that never existed, poor-quality products and a refund that never materialised. The whole experience has all the hallmarks of a scam.

I have absolutely no confidence in this company and would urge others not to risk their money. Shop elsewhere!

Multiple "mystery gifts" not delivered. Then suddenly another charge for a mystery gift also not delivered. Avoid! Avoid! Avoid!

If I could give this no stars I would.

I got scammed after purchasing something from this website. They took money from my account weeks later for nothing. Completely unauthorised payment. No idea how they did this!!

Do not use.

Ordered four lights in August, they were late to arrive but received an apologetic email for lateness...okay, no problem, I appreciated an update. Two lights finally arrived, but the wrong colour. Went back to them by email, no response to repeated emails and discovered by googling the bad reviews given by other customers here on Trustpilot and elsewhere that I've been scammed. Checked my credit card statement today and just discovered another payment taken out which has prompted me to join Trustpilot to leave this review as a warning for others! Going to have to try to get a refund from my credit card provider now - I advise no one to use this company.

TOTAL THIEVES. Paid for and received a bath mat to replace one from them that needed refreshing after 2 years. Received it & this one won’t stick down ie it is dangerous. Now a couple of months later I get billed again, out-of-the-blue, & they won’t (repeatedly) answer their own allocated case # 5037. Scam artists to be avoided at all costs.

Scam. Do not order. If I could leave zero stars I would. Luckily my bank was able to claim my money back

SCAM. Paid too much for a bathroom rug that never arrived. They sent me photographic evidence of the package in a delivery pile at the wrong building, about five blocks away from mine.

They refuse to give me a refund and told me it was my responsibility to contact their third-party courier and try to track down my package a month after it had been delivered to the wrong address, because it was "not far".

I would give them no stars if I could. The bank said to read reviews before purchasing. They scammed me and now won’t answer emails. Do not buy off them or you won’t get your product? Just money taken out? I had to cancel my card so they wouldn’t do it again.

Scam. Ordered a bread knife which was faulty and they haven't refunded me or replaced it. Then they tried to take another £30 out my account. Bank had to do a fraud refund. Proper scam. Don't order from them

Complete scam. I ordered some leggings, not a subscription and they offered a free mystery gift. The leggings arrived, no extra gift, no worries. Then a month later I got charged £30 for said mystery gift (which also never arrived!). I tried to email them repeatedly about this with no response. Then a month later they kept trying to take another £30, which kept being declined but they try over and over. I’ve had to cancel my card. Total scam avoid!!!!

I bought a hat from this company in July. The hat was good quality. But within a month I noticed a charge from this company for $59 for something I didnt order. They were apologetic and it was sorted out. And a week ago the same charge appeared for the same amount. This time I didnt hear back from them and have to change my card again and started a dispute. Dont buy from them. I gave them the benefit of the doubt the first time but not this time..

This is a complete scam!!!!!!!!!!!!!!!!! The projector for my granddaughters birthday never arrived on time and came crushed and doesnt work…I am out TRUST and 55.00 RUN dont WALK away from this dishonest and Scam of a business!!!!!!!!!!!!!!!!!

Be aware scam website . They store your card details & use it to charge randomly .

Ordered my product then waited several weeks without updates unless prompted. Once the products arrived ( which were lights and seem to be good ) the company deducted the same payment without my authorisation - which was finally returned after I reported them to Barclaycard. A second unauthorised payment has also been debited and I have since reported them again.

I also emailed them and surprise, no apology or response

FRAUDSTERS SO AVOID AT ALL COSTS

I purchased a lamp in August for £27, following this the company had been charging my bank account £31 per month for no reason.

I emailed them asking them to rectify the situation, they agreed but nothing came of this email and they continued to charge me.

I had to speak to my bank to get a refund and cancel the ‘subscription’ I signed up for.

Do not purchase anything from this company.

Poor communication, slow shopping and sent me the wrong size phone cover. Very disappointing. Don’t waste your time or money!

Scam avoid at all costs !!!! I bought a light from this company and they applied a free gift at checkout, by accepting this free gift they have somehow signed me up to a subscription that I am unable to stop. I have had to cancel my bank card !!!