Jostens Avis 43

Ordered a picture frame for my daughters college diploma weeks before her graduation. Almost two months later, still no delivery. The website and customer service make you jump through hoops just to check on status. No frame yet. These company is HORRIBLE!

This was my first time ever buying a yearbook, and I was really looking forward to having a memory I could keep forever from my senior year. Unfortunately, I had a very upsetting experience with Jostens regarding my senior photo. My photo was showing correctly on the school’s platform, but there was still an error on Jostens’ end that caused it to not appear as expected in the final yearbook. By the time I found out, the yearbooks had already been printed, so nothing could be done.
It honestly felt heartbreaking and frustrating because this was something I was so excited about and it’s a memory I can’t get back. I also felt like the communication wasn’t clear or fast enough to help fix the issue in time. For something so meaningful, especially a first yearbook, I expected more care and attention to detail. I just hope no other student has to go through the same experience.

I hope they can either give me my refund or reprint it for me. I would recommend not ordering anything from jostens.

Customer service was disappointing. I ordered a regalia kit only to realize it was missing a stole/sash. The order was placed on Saturday, and I emailed customer service within the hour requesting a cancellation.
On Monday (which was a holiday), I received a shipping notification. I responded to that notification reminding them that I had already requested cancellation. Customer service (Clara T) replied stating: “We have already received your message regarding the regalia. However, your order can no longer be canceled because it has already been shipped.”
So essentially, they acknowledged receiving the cancellation request but chose not to process it before shipping the order.
I then called customer service and spoke with Melvin, who spent nearly 40 minutes diligently trying to track the order and ultimately issued an RMA. Melvin was helpful, patient, and actually seemed to care about resolving the issue.
What makes this even more appalling is that this company appears to hold contracts with — or near monopolies over — many schools across the United States. With that level of market control should come better customer service and accountability, not what feels like a money-grab approach that ignores timely customer requests in favor of pushing orders out the door regardless of circumstance.
That level of customer care should be the standard. A generic “too bad, it already shipped” response after acknowledging a timely cancellation request is frustrating and unacceptable.

Is incredibly unfortunate we have to order substandard goods through Jostens for our kids' milestones. Spent well over $100 on a yearbook to have it personalized for our kid. Got it considerably damaged in the mail.

First contacted thru online form - got response that they may see my note w/in 3 biz days. Normally, I wouldn't care as long as resolution but this is timely w/ school year ending. Next, spent about 20-30 min on the phone with a rep to explain we need this addressed immediately as - of course - the books were received in the last days of school, and kid needs it to have friends sign & such. He understood, & noted, it was a personalized copy, & when he asked I email him photos I asked him to stay on the phone w/ me to confirm he got them. no, no, photos didn't come thru he says . . . until I mention I also bcc'd my own 2nd email and they came through just fine to that one. Oh, try again - NOW he got them. Can't fault the rep - clearly this is the standard script and handling of calls they learn.

Couple days later I got a vm from another rep who simply said - ask the school for another copy IF they have extras and to call back the general Jostens ph# if any further issues. I have no further issues, just *still the initial issue* that wasn't addressed.

Sub standard, overpriced product; pointless to call into customer service - and all because there is no competition or choice & they know it. Terrible way to handle things when it comes to milestones & memories. Thankful we didn't order all the extras they kept promoting w/ nearly daily emails.

It's too late for getting a new book bc the school year is over, but now I would like a refund. Can guess what my chances will be there.

Mailed in my classroom from 1993 that was showing orange hue on the gold and they polished it to shiny yellow and shipped it back no charge. All I had to pay for was the insurance to mail it to them. Very satisfied and will be buying a class ring for our son when he graduates May 2027!

Rather disappointing.
I ordered my cap and gown from Jostens a little over 7 months ago. Today was the day my classmates and I pick them up and everything was going great until it came to actually getting my order.
Turns out they ‘accidentally’ given my stuff way to the wrong person. No biggie, I understood that they were under high pressure and demand and mishaps likely occur. However, what really irritated me the most is when the guy (Didn’t catch his name) claimed I already picked it - Mind you, that was my second time in the line since the first round they said they didn’t have it - and proceeded to, get this, pull out the same slip I had already signed prior. Yes, the same exact slip I signed and left since they couldn’t find it.
I was beyond confused and couldn’t figure if I should laugh or be concerned for this man’s mental being. We had a back-and-forth with me retelling how **he** was the one who told me to come back after lunch.
Fortunately I got my cap and gown with them having to repackage it, but regardless the communication was similar to one talking to a brick wall: One-sided.
I could go on about the other things I didn’t like for organizations, slow delivery with announcements when graduation literally around the corner, and of course over-priced items. I really hope this experience isn’t common because if so, this company needs to get it together. It should NEVER be this hard.

Someone needs to push our schools to change graduation suppliers. Jostens is making an absolute killing on overpriced materials, and their customer service does *not* match the price tag.

We placed an order that qualified us for "free" photo cards. We ordered them… and they never arrived. When we contacted Jostens, we were given the full runaround. They told us we had to contact our local rep. The local rep’s line said we had to make an appointment. I called twice and left messages. I sent two emails. No response. Nothing.

I finally called the main office back and waited on hold for an unreasonably long time just to get basic help. When they finally answered the line they said they could offer me a refund it will take 3 WEEKS to process.

This is what happens when one company has a monopoly. Schools deserve better. Families deserve better. Students deserve better. It’s time to break this monopoly and bring in graduation suppliers who actually care about the people they’re serving.

OUR YEARBOOK ARE GOING TO COME AFTER GRADUATION SO I WONT BE ABLE TO HAVE MY YEARBOOK SIGNED BY MY FRIEND RUINING MY SENIKR YEAR

I purchased a mahogany diploma frame for my PhD diploma when I graduated in December of 2024, costing $250. It did not come in until March of 2025. Due to plans to move, I did not open the frame until March of 2026. Upon opening it, I found that instead of the diploma frame for the PhD, they sent me the diploma frame for a bachelor's or master's diploma. I had followed the links they sent in their promotional emails to find and select items to purchase for a doctoral graduation.

When I contacted Jostens to request a correction, offering to ship the frame they had sent back to them, they replied that my frame was out of the warranty period. I replied asking if there was a way to escalate the issue or request an appeal. They replied stating it was out of warranty, that it was the wrong size frame as it was not for a PhD diploma, and provided me with the link so that I could go and purchase the correct frame, which would cost me an additional $286 plus tax plus shipping and handling.

Many people expressing my same frustration. The silly part is jostens is a monopoly. There simply is no other choice.

I paid in November, received no further communication other than an order confirmation that showed among other things a $20 charge for service and delivery with 12 of that being specifically for delivery.

Well jostens idea of fulfillment is a text message telling me that my kid needs to pick up their ‘stuff’ and the message was sent at 9:53am for a 10am pickup time.

My senior went there and Nope, no items. We’ll fast forward and still have no items we are one month away from graduation, no announcements available no other communication. So I call jostens and the individual went through great lengths to tell me I wouldn’t get delivery and it is up to me to collect the stuff and seemed to think my expectations were completely wrong.

If this review can help I will say this. Just make your own stuff through a different vendor. Don’t try to work with a monopoly that has no vested interest in changing there business practices.

Talk directly to schools and get them to provide a cap and gown. Just don’t deal with jostens

If you work for jostens I am sorry that you have to stand in front of such poor business process and practice. You deserve better as well.

I too would happily give zero stars. Ordered my daughters graduation items in November, just received some of the items and they are damaged. The entire package looks like a car ran over it, everything was wrinkled and warped. I attempted to iron some of them where I could at least them out. Contacted Jostens and the school weeks ago and just today finally got a returned call after threatening to file a complaint with the BBB, they photos (same photos sent 6 times within emails sent) and said someone would review and get back with me. Who wants to bet I hear crickets. The customer service is 100% lacking, they require you speak with your "assigned" rep which NEVER returns emails or calls. I am glad this is my last child and I will never have to order ANYTHING else from them. AWFUL!!!!

If Zero stars was an option, that would be the choice. The customer service is dog poo and I knew they were straight up lying on the phone. If I'm lucky, my order will arrive sometime AFTER graduation so that is utterly useless and a waste of $200. Could have done better on my own, but Jostens used to be the "gold standard," for these milestone moments. Not anymore.

I remember this company from when I was in high school. I had no problem then. I have had two children where I directly worked with this company because the school required their company for cap and gown, and then bundled other items of your choice. I had issues with my first child not receiving a cap and gown that I paid for in full, and he ended up having to borrow them.
My second son had his class ring lost/stolen at a shipping facility, and the rep (who actually was extremely helpful - if he was being reviewed it would be much better) re-ordered and had it shipped without too much issue.
Fast forward to the day of my son needing to pick up his cap and gown and I get an email from Jostens saying I owe them another $40 to get his cap and gown. I have the receipt for paid in full and the bank statement.

If you can get away with avoiding this company, don't buy anything from them. The customer support people may be nice, but the company is dog squeeze!

I ordered the doctoral regalia and received the wrong one. The doctoral regalia that I paid over $1000 for is incorrect. I require the blue robe with the blue velvet piping, NOT the black robe with the blue piping. I called and spoke to several people out of the people that I have spoken to 1 hung up on me, and 3 couldn't help me. How hard is it to get a blue robe with blue piping..that's simple. I spent 3 years in college, fast track, paid a lot of money for school, only to have the incorrect reagalia, and have paid over $1000 for something that I did not request, and they don't seem to care. I bet if the issue were something else of their interest they would care.

A service and delivery fee of 50% is crazy when it doesn't even get delivered to your home.

Beyond frustrated with Jostens! I will NEVER order another thing from this company EVER! I ordered my daughters graduation invitations on 3/3 (that I spent almost $200 on for 50 invitations) that won’t be here in time to even send out for the graduation on May 8th. After emailing them they are unable to cancel my order and give me a refund until I receive the invitations then I can send them back! This is an awful way to do business.

Would give zero stars if it was offered. Terrible customer service. Refuse to follow their own policy. I requested a refund on Jan 8th, 2026. It was approved and told it would take 10-15 business days to process. After multiple emails, over 6 weeks later, I finally got a partial refund in SOMEONE ELSES NAME!
It took another several weeks to receive the second part of my refund, it did actually come in my name. They want me to have the person (who does not live in my home) to go to the bank with me and sign it over to me. Ive already made them aware that we have gone to the bank and they said that was ridiculous. The policy states refunds are given in the way they are received. I have a confirmation email also stating this. They received $300 from MY debit card, but refused to refund it that way. I would never do business with them again. Such an unnecessarily awful experience. I did report to the BBB with all the proof of the owed refund, but they also ignored the many attempts the BBB tried to reach out. So, that report will be reflected on their site. Buyer beware! It is now April 2nd, as of today, they are simply refusing to issue my refund in my name.

I'm with everyone on this. Our great kid is graduating, we have only one choice...to buy a cheap polyester robe and some trinkets added in from this company for around $82 plus another $20 that they add on without warning you, just before you pay. The entire package will be thrown in the dumpster after graduation. I can't think of a workaround for this, other than demand that your school stop cooperating in this massive scheme. This company knows it has you where they want you on this occasion, and you will do your best to give your senior a graduation experience where they need to look like everyone else at school. Absolutely a scam. And their website is almost unnavigable, and prompts you to keep spending all the way to the end and past.

To all the parents out there, PLEASE don't ever order your child's ring from this company! Go to Herff Jones, ETSY, heck, even Amazon! Wrong ring/style came in, did a re-do and STILL wrong. Said either accept or we'll give you a refund. That's sort of tough when you need a ring by a certain date. Horrible customer service, they don't care about you or your kid, you are simply a number and a dollar sign. Save yourself the heartache and buy elsewhere, trust me!

Garbage legacy company. Their website is operated by a 9 year old. It's the only logical explanation. Jostens one main goal is to get the year right, and they're a year behind. Incompetence at best, complete idiocracy at worst. Not a good look or experience. Next kid that graduates, WE WILL NOT UTILIZE JOSTENS, and save our sanity.