Jostens Avis 43

Very high prices very poor low quality your better off ordering from amazon even SHEIN . If your looking to buy low quality products for high as prices this is your place. If I could rate 0 out of 10 I would . Shut this place down immediately

Just did the yearbook ad for our daughter and it was the most painful experience trying to get the website to work. Pictures were a pain to ad. No numerical word counter as your typing the word part of the ad. You get to end with not enough space. It kicks you out or backwards constantly causing you to lose progress having to restart. I almost didn’t complete out of frustration. Took me over an hour to ad 3 pictures and a small paragraph only to be charged $4 for convenience fee when I did all the work. What was convenient? $74 dollars for the smallest ad is ludicrous. Not buying photos, rings, or graduation accessories due to outrageous prices. Buying elsewhere saved me over $1000 dollars. Get ur pictures done elsewhere for 1/4 of the price. Rings were $80 from a local jeweler. Customized graduation accessories from Etsy $60. Pics $45. Save the money.

Placed an order on 11/13/25. Sent email to request partial cancellation 2 days later 11/15. Received automated email with case number. No further response. Got email saying entire order was shipping. Called customer support to get refund for part of order I didn't want. Absolutely refused. Avoid this business like the plague.

The website says you have 24 hours to cancel. It's a lie.

This is a -1m review. I cannot cancel my daughters ring order because they refuse to. Seriously! Worse customer service I have ever delt with. I hate them I am refusing to pay for their crap they call a class ring!

Scam company, who have cloned my card details and trying to take payments. Never heard of them before and can see they’re based in the US. Reported the company for fraud! DO NOT DEAL WITH THIS COMPANY!!

Buyer beware. This is a terrible company trying to thrive on name recognition alone.

We ordered graduation announcements in mid March from Jostens. And they were delivered May 12th. Even the high school was surprised at their late arrival.

When we contacted Jostens about the 2 month delay in arrival, we were told announcements are intended to be sent up to 6 weeks AFTER graduation so a congratulatory note can be sent to the student, not beforehand to notify family and friends of the upcoming event to make plans to attend.

So according to their customer service, taking 2 months to send a $200 order that arrives 2 weeks before graduation is perfectly acceptable.

I am completely and utterly disappointed with my experience with Jostens and I will not be using them in the future, nor will I recommend them to a family/friend. I work at a university and ordered graduation stoles for our graduating credential students. I ordered them 2 months in advance and paid for expedite shipping and it's a good thing because they were sporadically delivered while we patiently waited to receive them all so we can give them to our graduates for a ceremony they would be a part of. Two packages arrived EMPTY so two of our candidates were the only ones without a stole - it was devastating to see them so sad as they were taking group and family pictures. I called Jostens and had to re-order the two missing stoles and again was told one delivery date but only to have them delivered days later. I received the new orders and AGAIN they were wrong! The names on the stoles were incorrect. I give Jostens a ZERO!

I ordered my doctoral robe and regalia before the deadline given to me by my university, but as of the day before graduation I had no robe. I called and my order had not even been started! I was given a full refund, but that doesn't give me a robe to wear to my graduation tomorrow. DO NOT BUY FROM JOSTENS! See if there is an alternative!

This company is terrible. Please find somewhere else to buy you school graduation supplies. Please don’t let you child’s precious memories go up in smoke. Stay away!!

I got the wrong grad cap and gown for my graduation 5 days before after they delayed it. I was expecting a little more organization from a company that supports college students but apparently they cant.

Josten’s LOST my son’s Letterman’s Jacket! Over 500 dollars and I can’t even get the local representative to explain what happened to my son’s jacket! It was in her possession. On April 11, and she called saying it was in. We said we would go pick it up and I paid the balance over the phone with a credit card! Never even set eyes on this jacket. She said it has to go to the school for a PO? Whatever that meant and now the jacket is unable to be found! She won’t answer the phone and no one in the school knows anything about the jacket! It’s ruined my son’s senior year. All because this woman was so incompetent to not just allow us to pick up the jacket. I’m beyond angry! I have spent thousands with this company and I am going to do all I can to make sure everyone knows what we’ve experienced and how disgracefully we’ve been treated in all of this! I feel like his jacket is in the trunk of a car or just hanging somewhere and this woman who demanded that this jacket not be given to us,the owners of the jacket but to go to the school first, now has no answers! I am astonished a company could do business this way. Graduation is less than a month away and now I’m going to have to pay for an attorney and sue Josten’s for mental anguish and my son’s whole senior experience being ruined.

Spent over 5 hours on multiple phone calls and processing a return at USPS. Every step of the way needed hand holding with me proving with receipts, tracking, emails, etc... that each step had taken place. Unfortunately, Jostens seems to be a monopoly that many schools use. The hide the plain "cap and gown" package at the very bottom of some webpage, so it seems that expensive packages with fancy paper invitations, etc... are the only option. Frankly, except for weddings, I've been doing invites to parties for the kids digitally.

Placed an order on 1/23/25 for a hoodie, 2 r-shirts, cap & gown, exta tassel, graduation announcements and foil name cards. Paid $259.23. Did NOT receive two t-shirts($34.95) and hoddie($48.95). UPS photo of confirmed delivery is a picture of a box the size of a large coffee mug- clearly not big enough for the hoodie and 2 t-shirt. My son wears a 2XL. No one anwers the customer service line at Jostens!
Update: After 32 minutes of holding for a customer service rep, she found my order and will ship the missing items!

The problem with companies like Jostens and LifeTouch are that they already have contracts with the schools and parents hands are tied to get yearbooks and school photos.

I bought my kids yearbook back in October. Since then I have gotten emails weekly stating I have not yet ordered a year book and bullying me into buying it before it is too late. I find this practice to be so dishonest. Parents are already struggling most of the time, to try to trick them into spending on multiple copies of an overpriced yearbook is just really scummy.

Almost ten years later, Josten's made good on their warranty and helped make our Christmas great this year. Both of my children have class rings from Josten's, but they needed to be resized. They had been left in a drawer and forgotten. A lot has happened since they graduated, both good and bad. They are both college graduates even! I am happy knowing that now they can wear these rings as a reminder of where they came from, what they have accomplished, and where they are going. I am happy they can wear these with pride. Thanks again, Jostens, this means so much.

Very low quality products for the price. My son's school had their students order their graduation "Swag" from Jostens. The cheapest package was a can and gown and some announcement cards and a couple trinkets for $200. I thought this was expensive when ordering but the school provided no other options. I also asked about alternatives and they just said, the gowns need to be a matching shade of red so this guarantees that they will have the correct color.

When we actually received the gown, I knew we were scammed. The material on the gown was so thin I could see through it in bright sunlight. The cap was made of material that seemed about the same thickness as a KN-95 face mask. (IE, not thick). The whole experience just makes me think Jostens has no competition and doesn't need to make a good product. I highly encourage people to avoid Jostens

I ordered the yearbook for 2024 for Ronald Reagan high school TX for my grand daughter , and her picture was not on ?

I had to repay for my son's cap and gown after Jostens claimed to have NO RECORD of my son's name or payment. I've been waiting on a refund for nearly a month after they "magically" found a record of the first payment and sent TWO caps and TWO gowns. I can't believe that schools still use these thieves for caps and gowns.

Expensive, forced on students, and a complete waste of money.
Why are students forced to buy caps and gowns, which are $99.14 after tax? Why is the shipping nearly another 1/4 of the entire price of the cap and gown?