JUGGY USA Avis 2 699

I am extremely disappointed with this purchase. I specifically ordered this item because it was advertised as arriving before Christmas, which was the entire reason for buying it. Now I’ve been informed that the package will not arrive in time, completely defeating the purpose of the order.

This was meant to be a Christmas gift, and because of the misleading delivery promise, I’m now left without a present. Advertising guaranteed or expected holiday delivery when you cannot meet that timeline is very frustrating and misleading.

I would not have ordered from this seller if accurate shipping information had been provided. I do not recommend purchasing from here if you are relying on promised delivery dates, especially for time-sensitive orders like holidays.

I pre-ordered a tumbler last year and, while it took a while to get it, it did arrive and I was pleased with the product. This year, I decided to send my sister's family tumblers...picked our some cute, fun items and paid for expedited shipping to make sure it arrived before Christmas. I ordered on 12/13 and some of the items arrived on 12/20. Not exactly quick, but fine...the only problem was that only part of the order was delivered with no packing slip, so I don't know if it was shipped in 2 boxes or the items were just left out of the box. I've been emailing and calling, but no response. I will not be using this company again.

I ordered on Oct 29, 2025 and just received my order Dec 16, 2025 after emailing and being told because it was a pre-order the shipping was delayed. The Juggy is completely crushed and not useable. I have emailed the company twice in the past 3 days as this is or was a Christmas gift, or my daughter that is obsessed with Stray Kids, but have yet to receive a reply. If I could post pics I would.
Still waiting for a reply......

So I didn’t select the $4 shipping insurance and the shipment is lost. Nearly a $90 order. Take a look at their shipping policy. (If they don’t change it after I write this.I have screen shots) At no point does it say they don’t stand behind the shipment without the shipping insurance. And what about the legality of incoterms? Why should I purchase $90 of merchandise, and they offer no help in filing a claim for the loss. The shipping company tells me I have to get reimbursement from Juggy. So today I placed a new order for 2 of the 5 items I originally ordered. They say I neglected to add insurance again. I didn’t turn it off but maybe it didn’t default. That’s possible, but not what I intended to do. Anyway I went to the BBB after emailing about 4 times over a couple of days and spending well over an hour with the shipper, and they, Juggy, told the BBB their shipping policy stated no insurance so no help. I have screen shots and it doesn’t state that at all. What happens to the legality of incoterms? Then they cancelled the order I placed today saying I cancelled it, and that’s what they told the BBB. That is an out and out lie. Kieran Widerburg is the business and Consumer Relations person who lied to the BBB. Beware of a company who doesn’t stand behind their orders and steps away from integrity by falsifying information with the BBB. I am 100% a person who gives good reviews any chance I get, but this is wrong. And for those who want to know, the product is good. The outfit is extremely short on customer service and good ethics. I am happy to everyone. It’s rare to run across a company who operates so sneakily and untruthful.

Glad I’m not the only frustrated with the pre order process. I paid full price for a preorder with shipping “at the end of November”. Then they dropped the price before it ever even shipped. It’s now three weeks since it was supposed to ship and Juggy claims it has shipped which is just a lie, as if I can’t see my own order history.

Ordered a "pre order" cup in September with an estimated shipping date of mid-November. I emailed mid-November and was told it would ship end of November. It id now Dec. 16th and it still has not shipped. Guess that won't be a Christmas present.

If I could give zero stars I would. I preordered the Kpop Demon Hunters cup for my daughter’s Christmas. When I placed the order in early November it said it would ship no later than the end of November and would arrive by Christmas. On December 8th, I sent an email asking when it would ship. I also tried to do a live chat and waited an hour for a response, double checked I was sending it during their business hours in their time zone, and tried sending another later. The following day I tried again, and that evening commented on an ad that mine hadn’t shipped and I was doubtful that I’d get it by Christmas. Under another customers comments complaining of the same thing, I mentioned I had reached out multiple times and no one would contact me back. That night my order was cancelled “per my request”. I NEVER said to cancel it. I wasn’t even rude in my comments or email. After it was cancelled I tried emailing, Facebook messaging, calling the company, and commenting on more ads to get a response as to why it was cancelled. At this point, I mentioned I would be contacting the BBB and disputing the charge with my bank since the money hadn’t been refunded. After multiple attempts to contact them, they finally messaged me a generic “please be patient” Facebook message. I emailed them again and they finally answered saying the cancelled my order because I said on multiple social media posts that I’d be contacting the BBB and disputing the charge. None of which is true, I had said this to them in a private message. All my comments on social media were about them not contacting me back and/or cancelling my order. They show no remorse for their actions as well, and after researching more online it seems this isn’t a new thing for them. Absolutely never would I recommend this company.

Customer service is horrible, rude, unhelpful and most of the time absent and unavailable

The key ring on the lid broke after only a day of use other than that everything’s great except for that one piece of plastic that broke

My cup is amazing. Keeps drinks cold all day long. I love the design. Shipping was great

I placed a preorder in September for a $35 tumbler. Before it shipped today, their website had the same product in stock for $19.99.
Why would I ever order from you again, especially a preorder, if you're going to sell the same item for way less and almost half the price?! Feels like a rip off.
UPDATE 12/15/25 I got a generic AI response to my inquiry about the price change. Even more disappointed than before

Love my new juggy. It’s perfect

I preordered a cup in November. The shipping said end of November. Still haven’t seen any updates. I have contacted customer service and have not received one answer. Very disappointed.

The tumbler is great, and it exactly fits us as therapist.

I’ve bought several cups and really loved them, so I pre-ordered another one. When I submitted the order, it stated it would be delivered in mid-November. I never received any updates in November, so I reached out to Juggy. They responded saying it wouldn’t ship until December.
I expressed my disappointment that they didn’t honor the original shipping timeframe—but they never replied. I followed up again in December, and once again, no response.
The lack of communication and follow-through has been extremely frustrating. The customer service has been very poor, and it feels like they’re not making any effort to take care of their customers.

Keeps my cold drinks cold for up to 24 hours

OK, I do feel the time to receive a cup was quiet lengthy however when I did, it’s very well made. It’s great looking and it’s an amazing great water cup.

Great quality. Fast shipping and you can’t beat the price! I got 2 as gifts so far and the one I got was on sale for $14.95! Definitely ordering more. They are worth full price.