Julius K9 UK Avis 

163
TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Found the team very helpful when choosing the correct size and type harness for our dogs. Arrived the next day and again they were on hand to offer fitting advice. Great product and service, I will al... Voir plus

Noté 1 sur 5 étoiles

Terrible experience with customer services over our harness only lasting three months before the chest strap wore away and broke. Only asked for a replacement or a fix for the item as we did like the... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

For my jack Russell x chihuahua I cannot fault, he loves wearing it! However my border terrier after one wear it rubbed badly causing a irritation to his skin, even though it was fitted correctly! O... Voir plus

Noté 2 sur 5 étoiles

Why does this company not mention the fake site selling rip off products to customers who are unaware? Surely for the protection of the (a) dogs! And (b) their brand they should do this. I reported... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Informations provenant de diverses sources externes

www.julius-k9.co.uk


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3,0

Moyen

TrustScore 3 sur 5

163 avis

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A répondu à 85 % de ses avis négatifs

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3,0

Tous les avis

(163)

15 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Terrible experience with customer…

Terrible experience with customer services over our harness only lasting three months before the chest strap wore away and broke. Only asked for a replacement or a fix for the item as we did like the harness but was met with sarcastic emails which blamed us for our puppy wearing it down and no offer to help. They're advertised as hard wearing harnesses (which clearly they're not) and cost more than you would buy from Pets at Home (so you think you'd be investing in better quality). Nope! Avoid and buy elsewhere!

17 juin 2021
Avis spontané
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Réponse de Julius K9 UK

Hi Serena,

Many thanks for your review. I wish I could attach an image of your harness to this reply to show to extent of the damage to the entire item. You have told us that your dog rubs against walls in your emails and this clearly shows in the state of the item.
Our harnesses are covered under a manufacturing warranty but we cannot beheld responsible for accidental damage when a dog is allowed to behave in this manner. I don't think many items would respond well to being scraped up walls.

Noté 5 sur 5 étoiles

After trying different makes of…

After trying different makes of harnesses, I finally Bit the bullet and purchased the Powerharness for my Shishon. Easy to fit, nice and secure and looks good. Ordered the Y strap to add onto this. My pooch is comfortable wearing this whether on or off the lead. Overall very pleased!

30 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

We bought our Powerhouse harnesses some years ago and couldn't be happier. They are well made from high quality materials, hard wearing and able to withstand whatever punishment our dogs subject them too. We have recently bought another one, along with replacement badges to go on the sides, and found the service we got from Julius K-9 to be second to none. I would high recommend these harnesses and advise people to avoid the cheap fakes that appear to be flooding the market.

27 avril 2021
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY

I have had the IDC powerharness for 14 Months

The D ring is hanging off the material and has worn away!

Customer service have said a 1 year warranty is ‘sufficient’ so they want you pay £30 for a harness that lasts less than a year

The £10 harness i bought from trago lasted longer!

Save yourself the hassle

AVOID

12 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Super harness and great customer service!

I initially contacted Julius to complain about the velcro strap on the harness coming apart when my dog pulls, causing the dog to break free. Customer services answered my email swiftly, asked me to send photos of the dog wearing the harness and turns out I've been using it incorrectly and potentially dangerously!! They sent me a short youtube video of instructions (the strap goes through the loop.... and folds back on itself!! duh!!) and now we're good to go!! I would encourage everyone to double check they're using the harnesses correctly and contact Julius if any problems. Thank you Julius!!!

30 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

I can highly recommend Julius K9

I can highly recommend Julius K9. I have really struggled with a harness for my tripaw puppy, Then I contacted Julius k9. Problem solved in no time at all. Excellent response to my contact email. Fast shipping and a great product. So much so that I have ordered another harness for my other dog.

29 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

Terrible harness

Terrible harness
We have now had x2 of these for our Labrador retriever and we’ve no idea why it’s advertised as ‘no pull’ as soon as he’s in this he pulls us something rotten. To the point of us falling over! It doesn’t stop the pulling but seems to actively encourage it. We have another harness not julius which has an attachment on the front and that does stop him pulling because when he pulls he spins around to face us so he doesn’t like doing that. This one has nothing to stop the pull. Islets false advertising to say it’s ‘no pull’ when infact it should say it’s safer for them to pull because it perhaps disperses the force better but lost definitely doesn’t stop any pulling.
What do you do when you want a horse/cow/large animal to pull a cart/machinery, put them in a harness! What do u want if u want your dog to pull- put them in this harness! Apparently you can get yet any strap that attaches to the front however this is added extra and they’re all out of stock, but it’s not a no pull harness without this so should come with it! He’s young and still in the process of being trained but every trainer we’ve spoken To has said that it helps to have a no pull harness- these ARE marketed as ‘no pull’ everywhere states “Julius K-9 the no pull harness” which is wrong .

25 mars 2021
Avis spontané
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Réponse de Julius K9 UK

Dear Helen,
We are sorry that you are unsatisfied with your harness.
If this was purchased from ourselves you will see that no where on our website or advertising do we market any of our harnesses as "no pull". Pulling is a training issue, not an equipment fix.
As we are not the manufacturer & there are many sellers of Julius K9 products we cannot be help responsible for other peoples product descriptions. If you have purchased this seeing such advertising then this cannot of been purchased from ourselves and as such the review on us is unfair.

Noté 1 sur 5 étoiles

Useless!

I awaited delivery of this harness with great expectations! My Labrador x Springer is a really strong puller and I really hoped this would help but, no, no improvement whatsoever. So disappointed. Not a cheap harness, either! I’ve tried all the training methods without success. She can’t deal with a Halti or similar and just stands on her hind legs and scrapes the Halti off with her front paws - then chews it! Any other recommendations? I’m at a loss! Chest plate harness - useless! All I want to do is have a pleasant dog walk!

23 mars 2021
Avis spontané
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Réponse de Julius K9 UK

Dear Marian,
We are sad that you have not contacted us directly before leaving a poor review. Our customer service team is knowledgable & could help you with your queries.
We do not market our harnesses as 'no pull'. Pulling is a training issue and not an equipment fix. There is no miracle cure apart from training unfortunately. However our IDC Powerharness can help with this and there are additions you can add to the harness also to help with your training including extra d rings and training leads.

Noté 5 sur 5 étoiles

Amazing trusted harness

Have several idc harnesses from Julius K9, I have two very strong boxer dogs who can pull like trains, the harness doesn't stop pulling but if you get the front control belt it does make a huge difference. The quality of these harnesses are amazing (the only ones I trust) just ordered two more as my boxer girl chewed the buckel on one while I wasn't watching this was in no way a manufacturing fault but my own fault for not hanging the harness up out of the way, I really can not understand people finding fault with these harnesses unless they have ordered the wrong size or not fitting them correctly

14 mars 2021
Avis spontané
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Réponse de Julius K9 UK

Glad to hear you love our products ;)

Noté 1 sur 5 étoiles

DO NOT BUY

DO NOT BUY!

Our vet & physio has determined the harness as a contributing factor to our puppy's front leg lameness. Please do your research and look else where

21 février 2021
Avis spontané
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Réponse de Julius K9 UK

I'm sorry to read this.
If the harness is interferring with the dogs front legs this is a fitting issue.
The dog should have full swing of the front legs without the belly strap or buckle coming into contact with the front legs, elbow or armpit.
This cannot have been the case unfortunately.

Noté 1 sur 5 étoiles

Rubbish quality, binned due to cheap manufacture.

As with other reviews on here we have had to bin our harness as the metal D ring the lead attaches to rusted so became rough and wore away the fabric that holds the D ring to the harness rendering it useless as it could give way at any time and our dog end up running loose under a car or something. I contacted Julius K9 in the UK, as that’s where I am, to be told quite unhelpfully they don’t manufacture it and try juliusK9.com, they couldn’t even be bothered to give me the main office contact details, just go look it up yourself. Turns out it’s in Hungary. For what is sold as a premium product at premium prices this has lasted less than a year, so I will not be buying anything they produce in future, and the customer service matches the quality of the product too. Steer clear.

3 février 2021
Avis spontané
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Réponse de Julius K9 UK

As we are not the manufacturer we can only deal with items purchased from ourselves.
Please understand that there are many sellers of Julius K9 products and we are unable to be responsible for other sellers. We hope you got sorted.

Noté 3 sur 5 étoiles

Good and bad experiences

Good and bad experiences. We have a small bearded collie. I got the harness fitted at pets at home and it fits fine but my dog has slipped it a couple of times by pulling backwards. It has also disintegrated at both sides after 14 months so quite expensive to not last that long but it does keep her under control and is better than attaching lead to collar

6 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Cheapest possible plastic clasp - lasted a week

A supposed premium product which is fitted with the cheapest possible plastic clasp, which our little puppy was able to bite through in seconds. Product rendered completely useless. Response from customer ‘service’ was sarcastic and as useful as the harness.

5 janvier 2021
Avis spontané
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Réponse de Julius K9 UK

Hi Gary,
Many thanks for your review.
As per our emails yesterday, our harnesses are covered under a manufacturing warranty but we cannot be held responsible for accidental damage.
As you dog chewed the harness this is the latter unfortunately.
It is the dog owners/walkers responsibility to ensure the dog is not allowed to chew the product.

Noté 1 sur 5 étoiles

I bought one of these and after 3 days…

I bought one of these and after 3 days it started coming away... so i went back to the shop who said it must be a manufacturing fault. I got another one and the same thing has happened. Iv also noticed my pups been getting quite dry skin from it and hes been quite irritable. Iv had a haiti harness before and he was brilliant with that. I will be returning to the haiti brand as i feel it was a lot better for him. Im so disappointed in the quality of julius k9 - maybe look at using materials that are hypoallergenic.

31 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

The harness is terrible and not secure

The harness is terrible and not secure, was also very expensive for what it is. I did not ask for a refund but would not recommend to anyone buying Julius-K9 harnesses or other products. There are much more secure harnesses available on the market with three points of adjustment and taking dogs' anatomy into account which allow for movement of the dog's shoulder blades. Julius-K9 harness is more like a saddle stifling movement, also not waterproof, gets wet and heavy quickly during walking. Not just inconvenient but dangerous as the dog can easily get out of it even when it is properly adjusted. Avoid at all cost.

11 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY ONE OF THESE!!

We purchased a Julius-K9 Mini for our Small working Cocker Spaniel. We had the harness fitted by the Pet Shop we purchased it from and all has been well for the last two and a half months we have owned the harness. Yesterday our dog slipped out of the harness due to the main harness securing clip failing (One of the clip tangs has gone weak and does not hold in place). I have contacted Julius-K9 UK and have been told that they are not the manufacturer and as we have not purchased the harness from there website they would not cover the failure under warranty. Surely, as the UK official distributor they would want to help??

10 décembre 2020
Avis spontané
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Réponse de Julius K9 UK

Neil,
I'm sorry you have wanted to leave us a poor review.
As we are a UK seller of this product and there are many others, we can only deal with items purchased from ourselves. You need to take your faulty item back to the place where you purchased it as they have your money and the warranty is with themselves.
As we are not the only sellers we cannot be held responsible for every Julius K9 item sold within the UK but only those purchased from ourselves which I'm sure you understand. I hope you get it sorted by the seller.

Noté 1 sur 5 étoiles

The one star I have given is for how…

The one star I have given is for how easy the harness is to fit...this harness is not safe ....I had it fitted by professionals who sell the product with great knowledge of fitting and explained how the harness was supposed to be the best.....when the dog is walking forward harness is fine but as soon as dog pulls back ...dog is out the harness in seconds just slips out....it was a waste of money as I cant use it again.... not point in calling customer services as like I say the harness was fitted by a seller for correct size and fit ....

28 novembre 2020
Avis spontané
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Réponse de Julius K9 UK

I'm very sorry to hear you had problems with your harness. You should take it back to where you had it fitted along with your receipt and ask for an exchange, refund or re-fit.
As we are not the manufacture this review is unfair on us as we did not fit the harness, sell you the harness or manufacture the harness. This is not a reflection of ourselves but do hope you get the situation sorted with the retailer you purchased from.

Noté 1 sur 5 étoiles

Do not buy

Do not buy. Expensive and my beagle slipped the harness and ran away. Now being told that because my dog used the harness once, i can’t have a refund or exchange because it has hair on it and is dirty. It appeared to fit when I tried it on my dog so how was I to
Know he was going to slip it without using it.
Extremely disappointed

30 octobre 2020
Avis spontané
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Réponse de Julius K9 UK

Following on from our email correspondence regarding this matter. After providing your dogs measurements you had in deed ordered the incorrect size. We know they need to be tried on the dog for fit and offer a full exchange policy on all clean items with labels attached. Unfortunately this item came back without labels and covered in mud. We are unable to clean the item or re-sell the item so unable to exchange. The item was returned to you so you can use or sell on as you wish. I think you will find no shop will except a returned item back in this state and their policies would be the same. This is not a reflection of our product as you ordered the incorrect size or of our customer service for the reasons stated above.

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