Jumia Nigeria Avis 

Giving different things from what is ordered

Jumia is gradually going down the scale. Fake and deceptive products all over the website. You pay for an item, they will send you a toy.

THE MOST USELESS, INCOMPETENT, IRRESPONSIBLE COMPANY I HAVE EVER COME ACROSS IN MY ENTIRE LIFE!!

THEY SOLD A DEFECTIVE, USED PHONE TO ME, I RETURNED IT SINCE 1 MONTH AGO, AND UP TILL NOW THEY HAVE REFUSED TO REFUND ME!!!

#380,000 is no joke for God’s sake!!!!

3-4 days for delivery from lagos to Aba... It's been 7 days nothing, no tracker update. This is diabolical

Their customer service is the poorest I’ve ever had to deal with. Very slow to respond and if they do it’s incredibly subpar. Would not recommend ordering from them because it’s not worth the hassle.

I have order a ton of items from jumia even the phone I'm using currently and it's really good their products are durable too and they also have a return policy they're on promo now you should maybe order something

They're so poor......late delivery... Lagos to ijebu ode delivery shouldn't be more than 2-3 days but this stupid jumia you have to wait for more than 10 days Wtf brrrr

Took almost 2 months to wait for a shoe and then after delaying it past the stated delivery date, one day they just cancelled the order, stating that they called my line and I didn't pick. Imagine! I had no missed call, and not only that, for a shoe we had waited so long for, past the delivery date, would it not be fair for them to do all they can to reach me if they had any issues with delivery?
Jumia lied - instead of them to say they don't have the shoe, they lied that delivery was cancelled.
Hogwash!

It takes forever to deliver product I do not recommend

Jumia is a very useless platform to shop. We need to tag EFCC because they are scamming Nigerians. Advertising products they don't have to collect money and refuses to refund.
This is really sad. Nigeria government should begin to regulate these platforms. Jumia do not deserve any star. The worker are trained to lie. They are lying machines.

If there's a way to give zero star, I would gladly do. This 1 star I'm giving is really Hurting me inside.
I ordered a power bank of 55000 capacity on 2nd of February, today is 18th and I'm yet to receive my product. They stopped responding to my complaint after several Promises. I reached out to them through phone call and all they could say is that the delivery Agent had a system breakdown.. what!!!!? So it's only 1 delivery Agent they have?

To make matters more disgusting, I requested to go pick up my Goods myself, did you know that this people were busy telling me that they can't refund the delivery fee I paid , like, I never asked for it and they said lt like 4 times.

Ordinary power bank from lagos to Abuja, 20days?? Haaaa

They still told me today (18th of February) that I should wait like extra 72hrs . That means if I order anything outside Nigeria through them, it will take like 6Months.

Don't waste your time on Jumia ❌
I'm closing my account immediately.

Worse platform for sellers/vendors, too much seler registration procedures and charges forcing sellers to sell for ridiculous high prices to ensure to cover jumia charges.

Worse customer service for seller.

My advice to seller, take your product elsewhere.

Jumia decided to swap my powerbank I returned with another powerbank since November 2024.
They sent a message that I gave the wrong power bank to the seller. Whereas the delivery man checked it before he collected it from me.
Today, the delivery man decided to bring a powerbank I didn't return to him!
I rejected it and he dropped it in front of the house.
Thank God I checked immediately. The security at the gate helped us stopped him.
YOU SEE THE WAY, JUMIA, THIER RIDERS, ARE ALL THIEVES!!!!

They always deliver my package on time.. I’ll keep shopping

I used to like Jumia except of recent. I made order of two items I discovered they are no longer sending out quality products as advertised on their website and I was so disappointed I had to return one item and manage one item.
Jumia should try as much as possible to send out p
Quality products to their customers.

So I just closed my Jumia account permanently after 12 years purchasing on their site. So after like 2 years of abscence in 2023, I had to reactivate my jumia account so I used a friend's number because we lived at thesame Address. This morning I woke up and the friend had ordered a product on Jumia via his phone number; do not ask me please, I do not know how it happened. So rushed to my jumia online account but could not cancel the order there. Wrote customer care immediately, after the back and forth was told they could not cancel the order that i had to ask my friend to do it. SO in summary, one cannot cancel an order made in a jumia online account! I will never use their services again.

Contrary to the comments of other customers
I want to submit and comment that ever since I've been using JUMIA it has been awesome experiences
The jumia refund policy is okay, I had two to three times where my money was refunded within the stipulated time
I enjoy and still enjoying jumia services

Jumai is scam their refund policy is very bad ,unfortunately this is not the first time I will have this kind of encounter with jumia it's over 2 months now and jumai hasn't done a refund to my cancelled order #jumia

Jumia is a big fraud and scam.
When i went to pay for the item I ordered from their pick up station at azikiwe Road in aba. I paid the first time through my mobile app and due to network issues I felt it didn't go through since my app didn't generate a receipt that moment. I had to pay the second time but this time through pos transfer which was available at their pick up station which went only after that few mins later I realised I got debited twice (my first transaction actually went through) I was able to generate the receipt for the first transaction which I gave to jumia officials who claimed they have reported the issue and I should be patient in the next 24 hours I should get a refund. Its been 1 week and I've still not gotten my refund from my first transaction done and still haven't heard any positive feedback from jumia.

They are daylight robbers and scammer.

Ahhh jumia I'm extremely disappointed with my recent order. Unfortunately, this isn't my first negative experience, as I have encountered similar issues multiple times