justgolfstuff.ca Avis 

I ordered golf balls at a good price from them on 19 December, I realized it was around the holidays so I figured it would be a little slow. 9 days later I received an email saying the shipping label had been created, 9 days to create a shipping label but I figured “ok my item is on its way”. On Monday 29 December I call customer service and am guaranteed that my item will ship that day and will get expedited shipping. The following Monday of 6 January I call again because the shipping information has still not changed, at this point the customer service agent tells me they are just going to cancel my order and refund my money because it is snowing and blames FedEx. I then called FedEx and they tell me that this company is responsible for getting the item to them. Whoever is responsible is really a moot point considering I’m getting a refund so on the day I ordered the exact same balls from Golfballs.com at a comparable price. The balls from Golfballs.com got to me in less than a week. I then called this company to ask about my refund and what is the hold up and they said they had sent it in and it would take a few more days. Oddly enough on 17 January I receive an email for this company saying the balls will be here on that day. I called the company once again to ask why I hadn’t received my refund and to ensure the order was cancelled and was told that I couldn’t cancel an order once a shipping label was created. I really don’t believe that the customer service agents know the policies for this company. Well today has been 1 month and I received a text and email today saying the balls were delivered. Not sure where they were sent but it wasn’t to my address, so once again I’ll have to waste my time trying to call their customer service. Just writing this to let you know the absolute truth. It’s nothing personal but I will never order from this company again and I will do everything I can to ensure the 200 members of my golf club know not to waste their time with this company.

Placed an order and then placed a duplicate order for the same club to take advantage of a discount code I missed. Tried to cancel one through their "customer service" within minutes of placing the second order and was told one would be cancelled. Perfect. Monitored the situation over the next few days and then it appeared that both orders had been shipped despite my request and being told it would get done. Then waited several weeks to receive my stuff because they used some discount carrier I've ever heard of before. Figured, ok, I'll just return one club now when I get both as their return policy seemed reasonable enough...no big deal. When I finally did get my package, it was slightly open and one club was missing entirely and the other was the wrong club that I ordered and it was broken in half. Since I am not the sender, I cannot initiate an insurance claim through the carrier. I emailed them multiple times for direction at that point just to get completely ignored/ghosted. No phone number anywhere either so I couldn't call anyone. I had to go though the credit card company to initiate a chargeback, which is currently pending. I hope, for their sake that I get my money back because if I don't, I will go to their warehouse myself, about 30 mins away, to demand it back. Would never buy from the again, in my 25 years of online shopping this is among the worst experiences I have ever had.

DO NOT BUY FROM THIS COMPANY !!
I ordered a pair of 10 Wide golf shoes. They were delivered and did not fit. I own 10 pairs of 10 Wide golf shoes, these shoes weren't even close. I felt like "Miss Piggy" trying to shoehorn them on my feet.
I asked them to send me a shipping label so I could return them. NO SUCH LUCK !! I had to pay for the shipping because they were not "defective" When I finally received the credit, they short changed me another $10.50. I had to correspond with them again to get the credit. Certainly not worth the effort. Ordered 11/26/24, finally resolved to my unsatisfaction on 1/6/2025. Don't buy anything that has a size or you will be wanting to commit "harry carry"

I ordered Nike golf polos on sale, saw the pics and ordered the sizes I needed as a gift for someone. The polos came back with random logos on them that weren’t advertised on the pictures. Apparently in the description, which was a drop down expandable part of the website that I did not read it said that the polos were leftovers from printing they did for golf tournaments. It was a final sale and the company did not return them.

The advertising was misleading and clear representation of the product should have been given. First and last time shopping there.

I only gave a star cause I no other choice I purchased three shirts. On the pictures they were plain nike dry fit shirts like I wanted. I received them close to a month later. They also had logos from another customer. I talked to customer service and they wanted to charge me to correct it so I just trashed the shirts.

This company has the worst customer service if you want to cancel an order. They will return items but at a loss.

Ordered a driver. Shipping was slow, the box was banged up and there was nothing inside the box to protect the club other than the headcover. Driver did survive.
Price of driver subsequently dropped, and I messaged them several times to see if they would price protect or if they expected me to return the driver and reorder.
No response at all. I think they are probably an OK place to buy golf equipment from but if there is an issue good luck in getting it resolved. Customer service rates a zero.

The store has everything there. Bought a golf cart. And replaced a part for it several golf shoes shoes. The staff are very knowledgeable and helpful. Also make you welcome. The young lady there Bailey was a Jem. I was looking for golf help and she suggested me to the pro Kevin at Sawmill golf club. Turned out fantastic. I have to say Bailey is an asset to the store and you are fortunate to have her. Please look after her.
Sincerely Ron

I ordered a set of Cobra irons. Recently I noticed that they are not a matched set. The exception is the 5 iron and Gap wedge. The result is that I have clubs from three different sets. The 5 and Gap are from different sets.
JGS states that I am outside any time limit to do anything. My fault that I didn't notice earlier.
I am writing this review to warn buyers that you don't always get what you pay for. I can now see why the price was a good one. Very disappointed that they probably were aware of this but neglected to inform the customer hoping they wouldn't notice.
I have purchased many items from JGS over the years but NEVER again. I can't trust them now.

In mid-February I ordered a pair of golf shoes. My order was delivered in late February. The shoes that were sent were not what I ordered. I might add the shoes that were delivered were much less expensive than what I paid for. I immediately contacted the company and requested a return label so I could return the shoes. I was asked to provide a picture of the shoes which I immediately did. I was told by customer support that all was in order and a return label would provided to me. That was on February 29th. It is now March 14 and I still do not have a return label. I have followed up several times and have been told “they are working on it.” They did tell me they would give me the return address and I could pay to send the shoes back. I asked to escalate the matter to a supervisor and they would not do this. There is also no customer service phone number so you cannot speak to anyone. I will never order anything from this company again and suggest no one else order from them. They have not done as advertised on their website. Then once they have your money good luck in getting anyone to assist you with a return if the ordered product is not correct. Very unethical company.

Horrible customer service. Avoid at all costs. Okay if order is right but otherwise, service non existent. They have a chat, no one responds. When customer service gets back, don’t answer the question. Asked them to call, never respond.

Was very happy for the longest time and made plenty of orders based on price and shipping speed. Ordered an Apex hybrid and received a great big Bertha head cover. It has been more than 2 weeks and I have only received 1 reply saying they will escalate the issue and 5 other follow ups by me have resulted in no replies. How hard is it to correct a headcover issue or at a minimum reply to your customers.

Only gave them one star because I couldn’t give zero stars. Bought a club that was packed horribly and came broken. After contacting customer service , I was told that they had run out of return labels and didn’t know when they would get them. Worst golf website I have ever dealt with.

Do not Deliver to a city of 10000 on the transcanada highway. Very disappointing.

Dec 14, 2023, I placed a order for a $99.99 Adidas jacket. I received it on Dec 22 and it was damaged. Theres a cut down the front that had to have been there before the box was taped and sent. I contacted their customer service through the link on the website. I was told they were “getting in touch with the vendor to start the return process”. I went ahead and ordered a replacement, as it was supposed to be a christmas gift and I fully expected for my return/refund to be handled like their website states. I did receive that order successfully - but still no refund or further progress from the original order. As of today, 1/27/24, I have emailed probably 10-12 times and always gotten what appears to be a copy and paste standard, probably automated, reply with the same message I received the first time - always from an employee named “Rachel”. I have called multiple times. Two weeks ago, she assured me and gave me her word it would be handled in the next couple days and she would send me a return label. It wasnt. Yesterday, 1/26, I called and spoke to an employee who was making it obvious she didn’t want to give me her name. She gave me the usual story - blaming it on “the vendor” (someone other than justgolfstuff) - but then told me the vendor had decided to give me a $100 credit and I could keep the jacket. The jacket is damaged, I dont want it. And per their return/refund guidelines on their website, I am rightfully entitled to a refundand they are supposed to provide me with shipping label. One question she couldn’t answer is how and why “the vendor”, a different company than justgolfstuff, would be issuing me a $100 credit for justgolfstuff. shouldnt the credit be for “the vendor’s” company? if its a credit for JGS, then obviously JGS is the one issuing it. I told the employee I didnt want a credit, i didnt want to keep the coat and that I want a refund like their website says im entitled to. they are being very unprofessional and rude.

The best prices I've seen for Adidas gear. I got the Adidas Adicross Low Spikeless Golf Shoes for $99, they retail for over $170 on adidas website! Amazing deal!!

There is always a great deal coming the way of your email inbox. Sizes and choices are there if you react in a reasonable time. Shipping and delivery is quick and easy

Item came quickly good quality, received lots of compliments on outfit. Recommended website to numerous people

"This website is great. Easy to find what you’re looking for. Transactions go smooth and delivery is quick. This is a site that I highly recommend for people looking for golf stuff."

Bought a used Driver and was a little concerned as to what condition it would be in. It is in great shape and working great for me.