Just Mortgages - Leicester Avis 

I needed some advice on mortgages and I had a few questions that I needed answers too , I never thought I would be able to get a mortgage but Emma reassured me that I could and what steps to do before hand , I’m very grateful for you help thank you Emma 😁

Emma was extremely helpful, knowledgible and professional. She guided me through the process very well, and was on hand to help with any queries I had.

Emma was so helpful when speaking to her about possibly selling and moving. She explained everything really clearly including costs, likelihood of us selling and moving down to smaller things like working out how much we could afford and explaining which fees could be added on to our mortgage. She has been super helpful and has not pushed us in to selling just to get our business.

Emma was brilliant from start to finish, she was very informative, professional and answered all of my questions with great detail. I would highly recommend Emma to any of my friends and family, it was so nice to have someone so lovely to navigate me with my mortgage queries and explore all of my options.
Thank you Emma, your a star!!

Emma Ward was very helpful. I had particular questions that I knew would probably not be readily answered. I knew that research would be required. She understood where I was coming from as a parent trying to assist a family member to get a first mortgage. I do not reside in the U.K. and am unfamiliar with the various schemes that are available. Emma was quick and efficient in her research. Excellent.

Our experience with Emma Gascoinge is very positive, I really felt that she was interested in the case and arranging everything in the best possible offer for us! In one word Emma made us feel like we were her only costumer for her!
Highly recommend

Emma Gascoigne has been so helpful, efficient and super quick to get on the case whenever I’ve needed anything. Would definitely recommend

Ravneet Sokhi made our process really smooth and bearable. She was of great help considering our unique case and immediately preferring options which other brokers had initially said were not available.

At the later stages as well where we had to have Emma Rae involved, she was also extremely helpful and Responsive.

We will definitely Recommend Ravneet to other buyers.

We highly recommend Ravneet Sokhi.
From start to finish she has been amazing. She has always kept us up to date. Ravneet always responded very quickly to our calls and emails. Very professional. Would definitely use her in the future.

I had an awful experience using Just Mortgages and Sonam. Throughout most of the process Sonam was very friendly and helpful, however there were two massive issues with the service.

Firstly, I was pressured into signing an agreement to may £1000 for their services. This was not mentioned during any previous discussions with Sonam, and was very much sprung on me at the last moment. I declined the fee, given that other Brokers charge customers no fee. Sonam then got in touch to say she could reduce the fee to £500. I explained that it would still not be worth me paying this, so she waived the fee. This is clerkly a ploy to make an extra £1000 off of less informed customers. It is worth anyone who may use Sonam or Just Mortgages being aware of this- you do not need to pay this fee.

The second and much more significant issue is that, for reasons which were never explained, Sonam suddenly stopped returning any calls or emails, with no explanation. This left me in an extremely difficult situation, as only Sonam, as the broker, was in a position to either pursue or withdraw my mortgage application. It turns out that the lender would only speak direct to the broker. Shockingly, as the applicant was unable to undertake any actions. I explained this to Sonam, yet received no response, and she would not withdraw my application. This left me in no man's land. The disconcerting thing about this, and the reason I feel that it is worth sharing is that prior to this, Sonam was very pleasant and helpful. With no prior notice I was cut off with no explanation or warning. My suspicion is that, having not paid the £1000 fee, at some point a decision was made that I was not a profitable customer, and so not worth Sonam's time. However, in the lack of any explanation, this is just speculation.

I have raised a complaint with Just Mortgages try and understand why this happened.

Sonam, I could not be a conveyancer without you on my side! Thank you so so much for all your help, big and small, and for always having my back! I would recommend Sonam Kanabar to anyone and everyone! Here's to many more transactions together!

Emma Gascoigne is quite simply amazing at her job. She keeps things simple, yet thorough. Very friendly and will always keep in touch to find out how things are getting on.

Definitely my go-to Mortgage Adviser!

Emma Gascoigne, is a star, super helpful! moved things in the right direction. always with her finger on the pulse.
would defiantly recommend