Just Travel Cover Avis 

I did have to wait a while before the phone was answered but when it was, it was straightforward and within less than 30 minutes I was able to take out my travel insurance. I specially pleased because I am over 75 and I thought the whole process was fairly easy.

Absolutely ridicolous service... Made a claim for a pair of lost Airpods. All evidence was sent through two months ago. I have called the helpline four times. No one is able to give me an update on the case or an average estimated waiting time. All they ever say is "they'll chase" the person in charge. One person even said the problem might have been that she couldn't click on the link to see a price comparison for replacement, and I had to explain she could copy and paste it into a new tab. There has been no follow-up whatsoever. I've just hung up on yet another call. It's at least a reassurance that I'm claiming a relatively small loss, because if that had been something of more value or an emergency, I have no faith this company would have backed me up. A very frustrating experience.

I have used this travel company a few times and never been disappointed.. staff are very professional and empathetic. Also recieved policies at a good price.xx

It was very easy to set up the insurance that we required for an upcoming holiday

I have used Just Travel for a few years now , always find them very competitive especially with the added Smart Luggage on selected products . Never had any issues and really easy to use and set up .

Abbie was very professional and dealt quickly with my request within very short period of time. Thank you

It was easy to fill out the online heath check before getting several quotes for travel insurance.

Great site, easy to use. Reasonable prices.

Good price compared to other companies. Easy site until the end as I received a email with 10% discount but took me straight to payment without any box to put voucher code in so paid full price

The person I delt with was very polite and helpful. I have used your company many times.

We are having a really poor experience with this company. Asking for irrelevant documents, not accepting handwritten invoices, being untruthful and imposing bizarre conditions. It is bad enough having an accident abroad without the incremental stress of an unhelpful insurance company.

Easy access to policies and great choice , and very competitive prices

I have just spoke to just travel cover agent called Claire she’s been there 15 years absolutely fantastic well mannered pleasant knew exactly what she was talking about. Couldn’t ask for a better member of staff to speak to thumbs up to Claire for five star 

I used this company and had to make a claim in September 2024. Roger Rich & Co are handling said claim. I am still waiting to hear from this company. After multiple calls and emails and sending documents as requested and being told someone will contact me, no one ever replies or contacts you. I would advise to stay well clear

The online site was very easy to navigate, the company offered me three alternative price levels, all of which very clear and all relevant information was there

Price, compared to other companies