Absolutely unacceptable experience with Zapp. I placed an order because I was unable to leave home, and the order included milk for my baby. After waiting, the order was suddenly cancelled wi... Voir plus
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Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Voir plus
L'entreprise a répondu
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Voir plus
L'entreprise a répondu
I had several order from Zapp via deliveroo as they don’t deliver south, but now deliveroo is saying they won’t deliver to my area either. Gutted as my experience with them has been excellent. They ha... Voir plus
1,9
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295 avis
N'a pas répondu aux avis négatifs
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Quick delivery
Quick delivery, friendly driver and the complimentary sweets bag is a nice touch!
29 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback about our service.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
BEWARE
BEWARE - Zapp delivery driver videos customers as they answer the door. Customer services has not responded to complaint and ignores subject access requests.
24 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for taking the time to download Zapp and leave a review. We’re sorry to hear about your experience and we take your feedback very seriously.
At Zapp, we have a zero tolerance policy for the inappropriate use of personal recording devices while our riders are out delivering for our customers. Only for health and safety reasons do we allow our riders to keep their personal devices on their person, and we do not permit the recording of any customer or customer property. We have notified the appropriate team to help ensure this does not happen again to you or to another customer.
Please email putitright@tryzapp.com so we can look into this further and hopefully put things right.
Thanks again for your feedback,
The Zapp team
Amazing company well done stands up for…
Amazing company well done stands up for what is right. Have my custom.
19 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Terrible Service
Terrible Service. Delivery was longer than stated and
incorrect items sent.
17 mars 2022
Avis spontané
Réponse de Zapp
Hi Julian,
Thank you for using Zapp and leaving a review. We’re sorry to hear your order arrived late and with incorrect items.
We aim to make all of our deliveries within 20 minutes, and flag extended delivery times in our app when we know that isn’t possible, such as due to severe weather conditions or exceptionally busy periods. While the majority of our deliveries are actually made within 10 minutes, as you’ll appreciate, rider welfare is a priority at Zapp and we always want to ensure your order is fulfilled in a safe way.
We are continuously looking at ways to improve the experience for our customers and your feedback is highly valued. Please email putitright@tryzapp.com so we can make it up to you - and hopefully deliver for you again soon.
Thanks,
The Zapp Team
Thoughtful and empathetic staff!
Football fans have completely taken over this trustpilot page with their untruthful reviews… not cool!
My experience with Zapp has been nothing short of amazing. I’ve never known of a company who will go out of their way to notify you via call and email that your order is even just a few minutes late.
Thoughtful and empathetic staff. Keep up the good work folks!!
16 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for sharing your feedback about your experience using Zapp. We’re so pleased to hear that our customer service exceeded your expectations. We’ll be sure to pass your feedback on to the team.
We hope to deliver for you again soon!
Thanks,
The Zapp Team
Missing items and First offers(10£ Off…
Missing items and First offers(10£ Off on first order)not available becouse my cod is expired when I’m just create the account 5 minutes ago,service very bad
15 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading Zapp and leaving a review. We’re sorry to hear that your first time voucher has expired. Please use ZAPPTEN to enjoy £10 off your first order, when you spend over £20.
We hope that’s solved the problem. If you’re still having issues, please reach out to us on putitright@tryzapp.com and we’ll look into this further for you.
Thanks,
The Zapp Team
Réponse de Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Always great delivery from these guys
Always great delivery from these guys, pricing and charges have changed recently but overall still a handy service.
11 mars 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for leaving feedback regarding our prices.
We try to stay as competitive as possible when it comes to pricing, and our pricing is generally more in line with convenience store pricing than a regular supermarket chain. This allows us to finance the delivery of your order vs. you having to go to a supermarket, while also paying our staff in a fair and ethical way.
We’d love to hear more feedback and learn which products you'd like to see priced more competitively. Please reach out to us at putitright@tryzapp.com and we’ll make sure to pass your feedback on to the pricing team.
We look forward to hearing from you!
The Zapp Team
Réponse de Zapp
Hi there,
Thank you for your feedback about our Customer Service team.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
fast and reliable service
fast and reliable service. not only on delivery also on dealing with any issues with orders.
7 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our service. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Very fast Delivery !
5 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Great service, fast delivery.
I have been using Zapp for the last 7 months about every forthright and apart from one ocassion, I am very happy with the service and speed of delivery. Though the range of products is not huge, I can always chose everything I need. Keep up the good work, Zapp!
4 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Brilliant Service
Brilliant service - cannot fault it. The speediest service I have ever received + my favourite selection of products. To be quite honest I've become addicted and don't know what I would do without Zapp now!! 10/10
3 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our selection of products. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Great service another great app giving…
Great service another great app giving quality goods and prices
2 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our service. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Best customer service I’ve ever had.
27 février 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for the kind words about our customer service. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon.
We look forward to delivering for you in the future!
The Zapp Team
Great concept and team, but let down by app and high prices
The customer support team are very helpful, and delivery is normally fast. But this is the second time that my order has been sent to North London by an error in the app. My address is clearly South London (postcode is south, and there is a note saying to check it’s definitely going to my neighbourhood). But the app keeps making this error. Prices are also higher than other apps I’ve used, but I came back to Zapp for the 24/7 delivery as we’re currently isolating. It’s a shame the app lets down what could be a great service - must be really frustrating for the team. Hopefully the new update will help - I feel bad for the poor driver who went all the way to North London!
26 février 2022
Avis spontané
Incredibly quick and great value for…
Incredibly quick and great value for money with a wide selection of goods.
Great vegan options too.
25 février 2022
Avis spontané
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our delivery times and our catalogue selection! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
This company is awful
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow mews street and damaging walls, plants post, car etc or their drivers hanging out smoking weed. Single handedly turned a nice residential mews street into a wasteland. Zero accountability. Avoid.
25 février 2022
Avis spontané
Réponse de Zapp
Hi there.
First of all, please accept our apologies for the inconveniences this has caused you.
We would like to have more information so we can look further into this situation and put it right. Please email us directly at putitright@tryzapp.com, I'll make sure to pass your feedback onto the appropriate team.
We look forward to hearing from you. The Zapp Team
£10 free! MH72ZQ3
Join me on Zapp and get £10 free!
Zapp delivers your favourite drinks and grocery essentials in minutes, 24/7. Click on the link below or enter my referral code MH72ZQ3 when signing up!
22 février 2022
Avis spontané
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