Absolutely unacceptable experience with Zapp. I placed an order because I was unable to leave home, and the order included milk for my baby. After waiting, the order was suddenly cancelled wi... Voir plus
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Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Voir plus
L'entreprise a répondu
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Voir plus
L'entreprise a répondu
I had several order from Zapp via deliveroo as they don’t deliver south, but now deliveroo is saying they won’t deliver to my area either. Gutted as my experience with them has been excellent. They ha... Voir plus
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295 avis
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Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our service and delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
I love Zapp
I love Zapp! First time ever having to cancel order! Customer service staff who helped was absolutely lovely! And to top it off Zapp credited me! Literally best service and I will continue to use despite delivery hiccup today! Made no difference to service previously received. Top notch always. Thank you Zapp
20 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
Zapp’s service is first class
Zapp’s service is first class. If they are late they always credit my account. Their delivery guys are always friendly and do their job with care.
The customer service team are always attentive and helpful. I hope the company goes from strength to strength, they really are a good company 👌
19 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Super Fast Delivery
Fast delivery, friendly riders and service. Great drinks and snacks
16 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Absolutely love Zapp!
Absolutely love Zapp! Their whole ethos is so spot on - from only using paper bags and having their entire fleet of delivery drivers use electric bikes, to stocking a huge range of vegan and B Corp products, their approach is so refreshing. To add to this, their customer service is absolutely flawless, if only all businesses could replicate this model!
15 février 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
Zapp is my favourite new service
Zapp is my favourite new service. I chose them over other similar services because I read that they employ their own drivers and they have a great selection of grocery items which are very reasonably priced with quick and affordable delivery times/fees. I had a really positive experience when things didn't go as planned with my order.
15 février 2022
Avis spontané
Réponse de Zapp
Hi there.
I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team
Great service
14 février 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future!
The Zapp Team
I started using this app like a month…
I started using this app like a month ago, and they've always gotten my order right... tonight however it was a mess... the delivery guy came without my order... but I called and everything got sorted out very quickly... Do not get me wrong... I absolutely absolutely love this app a 1000% I can recommend it to anyone anyday, everyday❤
14 février 2022
Avis spontané
Réponse de Zapp
Hi there.
I’m so sorry to hear you’ve had issues with your order - this is not the customer experience we strive to achieve. I’ll be sure to pass your feedback on to the appropriate team. We look forward to delivering for you in the future.
The Zapp Team
Réponse de Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Just wow!
Just wow!! I have been using Zapp since they first started & I’ve been so impressed with the service! Fast delivery times, really lovely drivers (happy, courteous & kind)! Great products too - top of the range salmon, milk - all of it - pretty much anything you like! The genius behind this business needs a lot of praise! They obviously go above & beyond! I had an order this evening that came with a valentines card! Wow! But also you get little treats each time your order arrives - mainly in small packets of candy kitten sweets which are delicious & vegan! I wonder if for those that aren’t sugar happy like me, might want an alternative though…just to reach out to everyone’s taste / requirements of food choices/allergies/preference! But I have told so many of my friends about this app & they’ve been balled over too! Also - there maybe times they can’t fulfil the order & replace with something else, or if an item has been forgotten, they give you credit! I had an order where an avocado wasn’t there & they put £5 on my account! Or only one time when order was late (only by 15 mins / which is so rare), they put £10 credit)! Seriously great love behind this & lots of attention to detail with marketing, choice of products, getting the drivers to carry out their lovely & kind mission. -also great value for money! What more can I say! A* 10/10 from me!! Well done guys!!!!
12 février 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for the kind words about your experience with us. We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. If you have any suggestions, please reach out to me at putitright@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you!
The Zapp Team
Driver almost hit 6 year old girl
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terrible service and would report him if Zapp actually had any customer service worth the name. Don't use these guys and try to find a more reputable service!
9 février 2022
Avis spontané
Réponse de Zapp
Hi Adam, first of all, please accept our apologies, we're really sorry to hear what happened.
We would like to get some more information on this so that we can put it right. Please email us directly at putitright@tryzapp.com, as we would like to look into this situation and make it up to you for the experience you've had, and we'll make sure we go above and beyond to do so.
We will also ask Trustpilot to contact you for more information, this is so that we can investigate and find a resolution for the feedback you have given.
Thank you,
The Zapp Team
This is the best delivery platform in…
This is the best delivery platform in the all UK
6 février 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Amazing!
Amazing selection. Comes extremely quickly and the drivers are always great.
My fav delivery service 🏅
5 février 2022
Avis spontané
Réponse de Zapp
Hi there.
I’m glad to hear you’re happy with our service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team
Amazing experience
Amazing experience! Will definitely use it again !As a new mum I don’t always have time to go to the shop and Zapp has saved me so many times !
4 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Zapp have really improved of late
Zapp have really improved of late. And they are my go too app after midnight. Keep up the great work
2 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for the positive feedback! As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
My favourite grocery app
Fast, great range of choice and great customer care
1 février 2022
Avis spontané
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our delivery times and range of choice! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Amazingg!!!
1 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
I tried Zapp in Marylebone - delivery was in under 7 minutes
I tried Zapp in Marylebone . After an initial glitch with the app, which Zapp supported effectively, I placed an order that was fulfilled in under 7 minutes which is astounding .
30 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our Customer support! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
The rider with my order delivered to…
The rider with my order delivered to the wrong address, Zapp quickly sorted out the problem and sent me another delivery compensating me for the wait
29 janvier 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for taking the time to leave a review about our customer service. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
Great customer service.
28 janvier 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you like our customer service. We look forward to serving you in the future!
The Zapp Team
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