Really nice bracelets, initially bought 2 but when they arrived they were slightly too big , Kajoon exchanged them for a smaller size with no issues. I went ahead and bought another bracelet and ring... Voir plus
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Lisez les avis des autres
I’ve bought a number of items from this company over the last year or so , a ring , two bracelets and more recently the copper snake pendant and swirly circle necklace . The quality and craftsmanship... Voir plus
Bought 2 bracelets and got gifted one. 2 broke after a month havent worn the other one for a while fear of it breaking. For the exortionate prices of these braclets for them to break so soon is dissap... Voir plus
Absolutely love your jewellery, thank you so much. You make jewellery to be bought by my husband for me, and for me to buy for girlfriends. Such amazing jewellery, thank you xx
À propos de l'entreprise
Écrit par l'entreprise
Handmade Jewellery with Copper, Natural Stones & Ebony. London, UK
Coordonnées de contact
60 Windsor Avenue, SW19 2RR, London, Royaume-Uni
- sales@kajoon.com
- kajoon.com
4,5
Excellent
240 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor Quality jewellery which breaks
I bought two bracelets from Kajoon. Both broke very quickly. I contacted them to replace the one with the African Jade beads, which they did, but sent a larger size which was a bit too big for my small wrist. Clearly they thought the elastic snapped because it was over stretched which was not the case. The elastic went on the replacement about 3 months later. Shortly afterwards the other bracelet snapped. I bought them to wear regularly but not daily as I wear a uniform for work. I didn’t bath swim or shower in them but they still snapped. Nice to look at but poor quality materials. I kept the beads hoping to be able to restring them but the reality is that I won’t get round to it. Very disappointed . This is not cheap jewellery and I’d have expected better quality for the price. I cannot recommend.
31 octobre 2024
Avis spontané
I want to exchange the item the only…
I want to exchange the item the only contact is via email that has been returned as their in box is full so no reply!!! They have no phone number to call so I can’t get a response!
7 septembre 2025
Réponse de Kajoon
Hi Rob,
Thank you for taking the time to leave a review. Please accept our sincere apologies for your email bouncing back... This has now been resolved and you will be able to email us if you want.
Apart from email, we do customer service on social media platforms as well via direct messages in the inbox
Exchanges can be arranged using our returns portal which can be found on our website but I am posting the link here as well:
https://kajoon.com/a/returns
The process is rather smooth and straightforward and as of this moment returns are free
We would appreciate it if you could consider amending your rating
In any case, we do apologise for the inconvenience this has caused you
Best regards
Good service nice bracelet came up a…
Good service nice bracelet came up a little looser on the wrist but otherwise all good
7 septembre 2025
Réponse de Kajoon
Hi Jacqueline,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Kajoon
Hi Mr Steve,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Kajoon
Hi Angela,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Very easy to order
Very easy to order, arrived on time the quality is very good and looks great on.
29 août 2025
Réponse de Kajoon
Hi Clifton,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
This is my second purchase from Kajoon…
This is my second purchase from Kajoon and I am thrilled with it. Excellent quality, great designs and speedy delivery.
26 août 2025
Réponse de Kajoon
Hi Julie,
Thank you for taking the time to leave a review, we appreciate it as well as your continuous support. Very glad to hear that you are happy with your experience with us.
Best regards
We ordered his and hers copper rings…
We ordered his and hers copper rings and then lost one within a week so reordered. Quick, efficient and beautiful. Thank you! 🧡
3 août 2025
Réponse de Kajoon
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Delivered quickly and was exactly as…
Delivered quickly and was exactly as described/shown on the website. Pleased with my purchase.
27 juillet 2025
Réponse de Kajoon
Hi Sian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Kajoon
Hi Catherine,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Kajoon
Hi Vicky,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Kajoon
Hi Andy,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Thank you for the feedback, we will take note of your recommendation
Best regards
Beware of Hidden Charges and Abusive Customer Service
Before I start my review I would like to make it clear that I do not appreciate Kajoon Customer Service calling their customers ignorant.
My parcel stopped moving once it had left the UK. Both the RM and LaPoste app provided no more information. I had to chase this up several times until eventually I was told that I needed to pay customs duties. Nowhere on the Kajoon website does it state that the buyer is responsible for any additional costs, especially as they charged me 11.95€ shipping costs.
If you want anything shipping abroad ‘Do Not Otder from KAJOON’
And definitely not worth the money
Thank you for responding however if you take a look at the email trail you will see that I had to chase you on three or four occasions as you were not helpful in your response. Both my Royal Mail tracking and LaPoste tracking, using the app never stated there were customs charges due. Your initial response was to contact La Poste. This is not the recipients responsibility. It was only today that you provided details that customs duties were payable. Which I paid to receive the very poor quality bracelet that you provided. I paid the high shipping charges as I assumed it would cover customs duties, as many other websites do in their shipping charges.
I guarantee that I will not be purchasing anything else from your site and I hope this reveiew provides potential international customers guidance before they make a purchase from your site
4 juillet 2025
Réponse de Kajoon
Hi Mick,
Thank you for taking the time to leave a review
We are in great disbelief with the amount of false information you have provided
Your order was shipped promptly and we sent you a shipping confirmation email containing all the tracking details. You actually replied to that email, which means that you have seen it indeed.
Your order has been delivered:
https://www.laposte.fr/outils/suivre-vos-envois?code=LO385199441GB
We have sent you several more emails to assist you with this matter. As we have previously advised, the Royal Mail International Tracked Shipping we charge is lower than the cost of the actual service. We actually share part of the shipping cost and this is something that you can easily look up yourself if you have trust issues.
Please mind that no one forced you to place an order by any means and if you were not happy the shipping cost, you could simply not have placed an order with us.
There is no point on our website stating that we cover custom duty fees. We have no idea where your expectation to cover that cost is coming from. This is standard procedure, no company pays custom duties, that's always the customer's responsibility.
We will obviously escalate this case with Trustpilot and try to report this review as well as your profile if this is not amended within the next 24 hours
Thank you in advance for your understanding
Best regards
Update after customer updated his response:
We sent you the shipping confirmation email with all the tracking details as soon as your order was dispatched. On the tracking page you can find all the information needed including the payment for custom duties. However, we do understand that not everyone is fluent with internet use and from your emails it was clear that you were not able to follow the links for the custom duties payment. Therefore, we suggested that you contacted La Poste as they might have been able to provide alternative payment methods for you.
The custom duties are the customer's responsibility indeed
The statement that many other websites include custom duties in their shipping charges is rather vague. Not having to pay custom duties and custom duties included in the shipping costs are two totally different things.
We understand that you are extremely upset with the custom duty fees, however, we are not responsible for the laws and regulations that govern international trade
We do not understand what you mean by "high shipping charges" and we have previously advised you multiple times that we charge less than what the service costs. The Royal Mail International Tracked Shipping costs £10.40 and we only charge £9.95. We do not charge anything for handling. If you were not happy with the shipping cost you shouldn't have proceeded with placing the order or you should have contacted us to question that before placing an order.
Kajoon Bracelet -
Unfortunately the bracelet broke after the third time I wore it.
I have since received a replacement and an apology from Kajoon. They have done all they can to put the matter right.
10 juillet 2025
Réponse de Kajoon
Hi Leslie,
Thank you for taking the time to leave a review, we appreciate it
We are sorry that the bracelet snapped. As mentioned under the product specifications, we use a high-resistance elastic band which is one of the best quality we can find to minimise the chance of it failing. However, no elastic band is unbreakable and it is inevitable that some of them will fail.
We have already apologised for that, we have confirmed that we will send you a free replacement which has already been shipped and it is expected to be delivered on Monday.
We don't know how we could have served you better in this case. Since you rated our service with the lowest rating possible, we would appreciate it if you could provide some feedback on what you think we could have done better. Otherwise, we would appreciate it if you could amend your rating.
Thank you in advance for your consideration
Best regards
The products have a classy look about…
The products have a classy look about them
It would be helpful if the product had a description in the box. The buyer knows, but may be if bought as a present that person would not have a clue .
24 juin 2025
Réponse de Kajoon
Hi Pamela,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Thank you for the feedback, we will take note of your recommendation
Best regards
Réponse de Kajoon
Hi Dave,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Beautiful products & Quick dispatch
Beautiful products that were dispatched efficiently and great customer service when contacted to expedite delivery.
25 juin 2025
Réponse de Kajoon
Hi Stephen,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
love the product
2 juin 2025
Réponse de Kajoon
Hi Patricia,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The bracelets are beautiful and the…
The bracelets are beautiful and the price was so good 👍
3 juin 2025
Réponse de Kajoon
Hi James,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Copper cuff
Very prompt delivery. Good communication and cuff was exactly as pictured and described. Husbands very pleased.
1 juin 2025
Réponse de Kajoon
Hi MIchelle,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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