Kangarooparking Avis 

Prompt and convenient, highly recommended.

We left our car with this company for two weeks, and while we expected some dust, we were absolutely shocked by the condition we got it back in. The car was completely covered in bird droppings—far beyond what could be considered reasonable.

To make matters worse, the driver who returned our car showed zero accountability. He didn’t apologize or acknowledge the issue and instead told us it wasn’t his job to communicate with us about this. That level of customer service is completely unacceptable.

If you’re considering using this company, I’d strongly advise checking reviews first—something we unfortunately didn’t do. This experience has left us extremely disappointed, and we won’t be using them again.

It’s not VIP parking. These guys do not care about their customers.
They turned up late with our car - an hour late after we’d had a 14 hour overnight flight. Left us at 6am waiting in the cold for an hour. Didn’t return our calls and we were totally in the dark.
When the driver arrived he literally ran off and left the keys on the seat.
The car stank and was filthy. It also had 30 extra miles on the clock???
When we returned home we had a ULEZ fine waiting for us as they’d used the car driving it between compounds ( or wherever the hell they take them) and incurred a charge.
We had to pay a £100 fine!
No response from them at all.
Thoroughly disheartened and truly believe this company need investigating.
We found them through compare airport parking so they hide behind them.
Do not use !

DON'T USE THIS AWFUL COMPANY

OMG, what a nightmare, wish I had read these reviews before booking, won't use again.
Kept us waiting nearly an hour when dropping off the car so had to pay £11.50 instead of £7.50, they wouldn't give the extra cost back. Coming back again we had to wait for them 35 min, and the car was covered in bird poo. I've checked my remote app, my car was put in a hotel car park and moved twice, this company is a joke.

Please don't use this company i have parked my car in Heathrow last month
With this company for 3 weeks
When I get the car back, back of my car was completely damaged the driver returned the key and disappeared while I was checking the car .till now now response from the company. This company is fraud

Arrived after phoning 20 mins from Heathrow. No meet at all all for hour and then when oaying ticket I had to pay £11.50 instead of £7.50.
DO NOT USE THIS COMPANY!!!
On arrival back I phoned as I left plane. Over one hour later and several calls my car was returned. Keys handed to me and driver ran off.
All made for a very stressful time.
I travel alot and have used other meet and greet with no problems.
No response from email.
DO NOT USE THIS COMPANY!!!

Clearly this company have never heard of dash cams and vehicle tracking. I gave this company my car for 10 days back in 2020. I didn’t leave a review at the time but 5 years on I’m still angry at the appalling service that I received..
all was fine when I dropped the car off but I had the issues when I received the car back. The driver handed me the keys and then just walked off with his Macdonald’s drink in hand. I got in the car and it stunk of burgers. I then reviewed my dash Cam and found that the car had been dumped in an industrial estate for 10 days and not in a secure compound as advertised. After further review of the footage I found the car had been used for the driver to collect his lunch. After complaining to the company they failed respond and after further complaints they offered my 20% off my next booking.. no thanks. So all in all a poor service followed up by poor customer service.. kangaroo parking…you suck..

Worst Meet & Greet service I have used at Heathrow .
Terrible attitude when you cannot understand their instructions over the phone .
40 minutes to collect the car at Terminal, shouting down the phone at 6.45am “do not keep calling me”!
35 minutes after being told they are on the way to return the car and then telling me I was too early at 8.45am and I had told them 9.30am
Car parked in Donkey Lane & returned with the chipped alloy & filthy dirty .. disgusting service
DO NOT USE THIS RUDE COMPANY

?Please avoid this company. left in airport on return for over 2half hours await for meet and greet our car. Travelled on the 2nd January all went well with the collection rang 15 mins away from airport the driver arrived two minutes after we got there. Great. The return was like a horror story, called company on arrival airport told 40 mins wait? this in paperwork tells you ten minutes usual. After 45 mins was told it would be another 10 mins wait. Nobody turned up and no one would answer telephone. After another 20 mins got through told have to wait further 20 mins and arrive. Drtiver finally turned up and gave keys then done a runner with our car park ticket. I had call again, guy said meet at barrier. Got ticket told driver not happy. When wrote to company they ignored the letter, then email. I telephoned and was laughed at saying they had problems that day. nothing they can do.
3

AVOID AVOID AVOID

Waited over 2 1/2 hours after flying through the night with no sleep. 5 phone calls and an explanation I had a 3 hour drive home and a tired 5 year old and eventually after being fobbed off several times, had the phone put down on me. A truly anyamal company, and I use that word loosely. If you're looking for parking, look elsewhere and avoid these cowboys.

1 star is too much : booked with vip parking/kangaroo parking so many names they trade under.
I kept to instructions, phoned when they said to phone on way to the airport was told driver will be waiting for you , every 20 mins was told driver should be there. Driver arrived 1 hr late I had to pay £18:50 instead of £7 for parking , on return journey was left waiting for my car approx 40 mins . I have sent emails , phone calls with no response , driver told me I could claim the extra £11 back for the parking . Still trying

Never again. Tried them 5 times now and every single time, they are late both for pick up and drop off. Every time the reason is we can only apologise, we are very busy! Ridiculous. Will be making a formal complaint and wont stop until i get my money back and more.

Not only were we misold. They were unprofessional and late. They also took my car off Heathrow site elsewhere and I didn't know where my car was. Nor was it insured to leave. On return after a long night flight, they were over 2 hours late and very unprofessional. Not happy at all. Will not use again. Made the start and end of the holidays very stressful.

If I could give this company minus 5 I would.
On arrival I had to call 5 times until eventually someone turned up to collect car. Even worst in return as car was not available and I had to wait over an hour! The booking handler was both rude and inconsiderate. Honestly, DO NOT USE.

I would give zero stars if I could.
Worst service that I’ve experienced, awful.
Took them 3 and a half hours to bring my vehicle to arrivals despite me calling them 30mins prior.would never recommend them!
They don’t answer calls mostly on voice mail..but you can’t leave a message because the mail box is full.

All good reviews on booking.com fake! On the way out, no one answered the phone for 40 minutes despite repeated calls to both numbers. Eventually phoned saying 10 minutes 45 minutes later they turned up. On the way back we waited 1 hour and 10 minutes at the airport. 😡

Absolutely shocking service, we have waited for over 40 mins only to be told that our car is blocked by 2 other vehicles, avoid this company, you get what you pay for 😡

We had a long wait for our car on our return and it was bitterly cold. The attitude of the driver was odd when we questioned that we had to pay another £7.50 in each direction to drop off and pick up our car in the short stay car park - he said, 'Don't ask me, I'm only the driver'! So, whatever price you pay for this service, you have to add another £15...

This has to be one of the worst experiences of the many valet services I have used before.

We booked for their services via comparetheairportparking.com. When we arrived, the valet was late. We had to call the driver several times before they came.

Our nightmare started when we returned to pick our car up. On arrival, the valet was late, as usual. When he eventually showed up, we noticed the car had a new scratch (mind you the car is new and has no hint of a scratch or dent anywhere), and the cover for the rear tow bar was missing. We called the valet who brought the car and he advised us to take pictures and send an email address he provided. We did that.

Frustrated, knowing we had a 3hr journey ahead of us after 10pm, we drove home. The next day, we decided to go and fully examine the car. It occured to us to finally check the dashcam. Law and behold, the rear dashcam is disconnected. Like we have never had the need to check the dashcam until then.

Unfortunately for the valet who thought it was smart to disconnect the dashcam, there is a video of him actually bumping the car and changing spots. I went back to their website, and they claim to have secured airport parking. What a fat lie. They park cars on Beech Close, and a quick street view of the street - crosschecking it with the rear footage of when the valet bumped the car, it is so easy to see where he actually did it. From all the video footage I reviewed, you can audibly hear the seatbelt chime going off. They even drive without wearing seatbelts.

With all this information, I spent the whole day trying to get in touch with the company. What a waste of time. I called several times to no answer. I sent 3 emails, still no response.

This has to be the worst airport valet company.

I would not recommend you use this company, we had our car valeted ready to go away on holidays we booked via compare airport parking and the experience was very poor . the pick up the car on arrival was over a 30 minute wait and the same for our return what was worse is the state my car was returned to me it was covered in mud and must have been left in some field and £6 in coins taken from the car . i use for shopping and paying parking ...i have complained but had no response to emails .... never again with both parts of this booking process