Kangarooparking Avis 

At this point in time, I’m sitting in the airport waiting for my car. They have told me they have lost my car, then they said another company has it. 45 minutes later and they decided actually they found the key, now they need to find the car. When I showed frustration (understandably!!!) man was fairly rude and told me it wasn’t helping! I have used many many different of these companies and have never had this with any of them. I really really don’t recommend.

Absolutely rubbish services
Waited 1 hour was about to miss my flight
On the way back
Driver was on time but car was dirty from inside with mud
Also rear wing was damage with scratch

Absolutely not worth it

Had to wait for collection & return.

Item missing from car after return.

Zero effort to right any issues.

Avoid at all costs.

(& after this review, I get a pathetic message saying the people who lost a piece from my vehicle accept no responsibility; seriously, avoid anything to do with this “company” . . . )

Polite and helpful staff and great service.

I had a faultless experience with kangaroo parking meet and greet.

I would give an ABSOLUTE NEGATIVE star if I could! The worst experience with them. We had to wait for more than 45 minutes for the return of the car after we called them we are outside. There was a massive scratch on the front left side of the car. When pointed out, after inspecting the whole car, I was accused by the driver to have walked straight to the scratch as if I knew it already whereas he had no courtesy or respect towards the customer and was using his phone for good 3-5 minutes sitting in the car when he arrived and I started inspecting the car from drivers side. On top of that, the car had over 100 mls of fuel when dropped and was returned with ZERO mls fuel. The speedometer shows it’s been driven for over 6.5 hours which was reset just before handing over the car. In addition to all of this, the appalling service and rude tone that this company has used when we called to discuss this complaint and accusing us of false claims. DO NOT RECOMMEND TO USE THEM EVER!

This is my first review of any company so please imagine how awful my experience would have been that I felt the need to do this urgently.

The convenience of having our car picked up at the terminal 5 was fantastic after a long flight. Thank you kangaroo parking.

CRIMINALS!
Property stolen from vehicle
2 speeding fines received 2 hours apart
Car tracked being driven to multiple locations on different days.
Waited 1.5 hours for car collection
Litter and mud left in car

Waited 45 mins on departure and over an hour for collection on arrival ! AVOID AT ALL COSTS ! Disgusting service , pay the extra and go for a company actually based at the airport. This is a cowboy company

Really bad!!! Left my car with my keys under the tyre in the parking anyone could have taken it !! My driver seat floor mats were absolutely covered in mud and I know it wasn’t left like that for sure!! Also waited an hour to get my car back.

Appalling. Lost the car. Told us to get a taxi home then accused us of trying to rip them off when we claimed the taxi fare back as instructed!!!!! The car was returned after 24 hours but still no key!! No repayment of taxi fare or offer of any compensation. Outrageous and to be avoided at all costs!

Waited exactly one hour for the car to be returned even though I called them as requested when I had collected baggage. With a car tracker, I would be interested where it was parked as it shows no secure parking! Won't be using them again.

Do not trust Kangaroo Parking with your belongings. I had left my car with them for 10 days and had thought that a company like that would be reputable for being trustworthy, on return, I had messaged them 3 hours prior and let the know of when I was coming, to which they were still around 50 minutes late. What was even worse is that when I checked my perfume, it was missing from the arm rest storage. If it was some worthless perfume I wouldn’t mind, but I had spent near £200 on that perfume as it was Tom Ford. I have emailed 3 different emails and haven’t received a reply from any. Even the person that sorted out my booking isn’t replying to me. Absolute scammers and do not trust or go with them. They have now ruined their reputation by stealing something worth £200. DO NOT GO WITH THEM!

DO NOT USE THIS COMPANY!! we booked them online through compare parking for Heathrow. After a 9 hour flight we expected them to be there waiting at 9am. They were not!!! tried calling numerous times ,finally picked up and said they'd be there in 40mins.then 20mins then 30mins etc only to be told they had lost our keys and hadnt even left yet!!! and Over 3 hours later we were waiting in the freezing cold with 4 kids and loads of luggage. They wanted us to pay for a taxi to collect the car...even though they couldn't find our keys?? I reported them to the police , they suddenly found the keys and my husband had to pay for an uber to collect our car. had to pay for carpark also, No apology. No refund!! Do not use!!

Very poor customer service. Upon drop off no one was answering the call. It took almost 2hours for someone to collect the car. I mentioned that on my return I would be driving straight to a hospital appointment. I have returned and after several calls, I have been told my car will be dropped off in 1 hour.

Please avoid Kangaroo parking,I do not recommend it and will never use them again

Took 55 minutes from first call to get car taken on way out to Holiday, nearly missed the plane , one of thee most stressful experiences of the last year. Took an hour from phone call on returning home, not stressful just painful and boring. Avoid avoid avoid!

By far the worst service I have ever received.
Had my car booked for meet and greet T5 heathrow amd even though it took them 40 minutes to collect the car when I 1st gor the the airport that was nothing compared to when I returned.
I called them to ask for me car back amd.was told we are really busy we can't bring the car I would have to wait. 1 hour later still no car so called back with the same answer. It took a whole nother hour just to get them to finally make their way. After waiting for two and a half hours I finally got my car back just to find out they forgot the key so it took almost 3 hours in total to get my car, not even a apologie or anything. I will never be booking with them again and I would recommend no one else book with them. They very very unprofessional in all aspects of their operations.

This was the cheapest Meet&Greet I've booked and I was honestly nervous.
On the morning of drop off we had to call a couple of times to get through - but we did.
When we got to the airport, the driver was waiting and ready.

Only reason for dropping a star was when we returned home... we unfortunately had to wait 30 mins extra as there were no drivers available. Disappointing as we landed on time - so drivers should have been available.

Would we use this company again? I would say, probably yes. Apart from the wait at the end - the service was fine and there were no issues.

The worst absolute cowboys DO NOT USE. They called us on the day of parking and asked when we were coming and gave us a close time earlier than when booked (probably off out with the lads ). It took time getting to the airport on our outward journey . When arriving back, they followed their instructions; they came 1.5
hours later and were always 10 mins away . Not a professional company; clearly a man who had an idea but doesn’t have a clue . Would not trust them again . Sadly, I booked through a comparison site . My advice: go to Heathrow parking directly, pay extra, keep your own keys, and then you go home straight away, not
on their time . If I could give Minis 5, I would not be sure of the company name either, so I am adding a review to all as they are using different business names, so be aware.

Shocking service. Booked through comparetheairport parking... which makes it impossible to know the provider before you get there.

Called 30 min before arrival as advised. Still had to wait another 30 min before they arrived. Other providers said Kangaroo are always late

On the return we had to wait 1hour50 minutes for the car! Absolute joke.

They said huge backlog... but they have each bookings flight time arrival and date so there's no excuse

Also weirdly, when I got my car back the rubber on BOTH windscreen wipers had split. It wasn't like this when I dropped it with them (it was raining when I dropped so I had used them) but I can't see how they could have done anything to them (unless switched them) so maybe it was a coincidence and they were about to break anyway.

I will never use meet and greet services again, I've had problems with purple parking at Gatwick before too... though never had to wait as long as this time.

Going forward I'll book long stay and use the shuttle as to wait almost 2 hours to get your car back is outrageous.

Looking at reviews now, it seems to be the norm for this company