Kaspa's Desserts Avis 359

Awful service from start to finish. I’ve now been here twice, and on both occasions the experience has been terrible. The staff have absolutely no customer service etiquette, and the overall attitude towards customers is shockingly poor.

On my most recent visit, I was left standing at the counter for around 5 minutes by a short male member of staff with fair skin and dark hair, who completely ignored my presence despite clearly seeing me waiting there. When he finally decided to acknowledge me, instead of apologising or greeting me professionally, his response was simply: “yeah”. No manners, no professionalism, no basic courtesy whatsoever.

The entire interaction felt rude, dismissive and incredibly uncomfortable. As a paying customer, you expect at the very least to be acknowledged respectfully and treated with some level of professionalism, but clearly that is too much to ask here.

What makes this even worse is that this wasn’t a one-off incident. I gave this place a second chance after my first bad experience, hoping the poor service was just an isolated issue, but unfortunately it seems this is the standard here. Both visits were characterised by slow service, ill-mannered staff and an atmosphere that made customers feel like an inconvenience rather than valued patrons.

Whoever is responsible for employing and training staff seriously needs to reassess their recruitment standards and customer service training programme, because the current level of service is completely unacceptable. There is a clear lack of professionalism, communication skills and basic respect towards customers.

Louie at the cmk is the best waiter he served everything by himself, he is a credit to the MK kaspas team. The desserts were all hot and delicious. He remembered everyones orders great service! The menu has a huge selection.

Kind regards
S m

Visited watford Kaspas with friends and children and our waiter(Shabbo)really stood out. She greeted us with a smile, explained all the desserts without rushing us, and checked in just enough to make sure we had everything. Quick, attentive, and genuinely kind. Service like this is rare. Will definitely be back.

Me and my partner both got food poisoning after ordering this to my house and the same evening we were both throwing up in a&e having to miss work hours and be bed struck for the next 2/3 days

This has honestly been the worst experience with a food place me and my partner have ever had. After having both consumed Kaspa’s we had to go to A&E with extreme food poisoning. I would not recommend if you don’t want to throw up non stop or **** yourself.

Just the worst customer service. Went for a treat and wish I hadn’t bothered. Tables were dirty and no one bothered to give us a menu so we got our own.
Our order was thrown on the table, of course this was wrong. Grudgingly this was replaced for the correct order which was delivered in a similar manner to the first, without a word.
Shocking customer service - honestly, don’t bother!

I visited Kaspa's Desserts today at the Longwell Green branch and had a really disappointing experience.

I ordered a slice of blueberry cake, which was brought over warmed. Cake like that shouldn’t be served warm, so I sent it back and asked for it not to be heated. There was no apology at all. When the replacement arrived, it was dry, stale, and so hard I could barely cut through it, they obviously had heated it up to try and disguise the fact it was stale.

I asked the staff how long the cake had been on display, and was told it had been there for three days, which is honestly shocking and raises concerns about food quality and safety.

Although I did get a refund in the end, the staff were very rude throughout and didn’t offer any apology for the situation.

Overall, pretty shocking

Fast service, loads of choice. Had the tiramisu and Bueno shake after gym session

Thank you for the delicious food and the lovely experience - Johnathon, Gopal and the rest of the Milton Keynes Kaspas team!

Delicious food served in a relaxing and friendly setting - with great service!
We are converted and will be back!

DO NOT USE THEM! I ordered again and they missed things out from my order and still charged me and didn’t refund me the £25. Don’t be a fool and order from them you won’t get what you paid for and you won’t get your money back. Complete money grabbing scam artists with no morals or care for their customers. AVOID AT ALL COSTS. DO NOT ORDER FROM HERE on the 20th
February I paid £2 extra for Kiwi and they didn't even put kiwi in it and won't even refund me!
The week before on the 12th February I ordered this same thing and they sent me completely the wrong order a kinder bueno and refused to refund me saying contact uber eats uber eats won't even get in touch it's impossible and took an hour over the allotted time to be delivered this place needs to be shut down and avoided at all costs DO NOT BUY FROM HERE YOU PAY FOR THINGS THEY DON’T EVEN GIVE YOU AND DON’T REFUND YOU.

I visited Kaspar’s on St Albans Road in Watford with friends, and unfortunately the experience was deeply disappointing. Two of us ordered the cinnamon buns, which were so hard they couldn’t even be cut with a knife and were essentially inedible. As it was our first time there, we weren’t sure if this was normal, but after speaking with friends the next day, it became clear they were likely stale.

The atmosphere didn’t help either. Two families allowed their children to run around the restaurant screaming, with no intervention from the parents, which made it impossible to relax or enjoy the visit.

Overall, the combination of poor‑quality food and an unpleasant environment made the visit dreadful. I cannot recommend Kaspar’s and would not return. It a complete waste of time and money.

Post review comment:
I contacted Kaspar’s Head Office and found their response wholly inadequate. They provided no satisfactory resolution, and their handling of the matter was both ineffective and unprofessional. If the Head Office operates with such a lack of competence, it is unsurprising that their outlets reflect the same poor standards.

Save your money and avoid Kaspar’s.

I visited Kaspar’s on St Albans Road in Watford with friends, and unfortunately the experience was deeply disappointing. Two of us ordered the cinnamon buns, which were so hard they couldn’t even be cut with a knife and were essentially inedible. As it was our first time there, we weren’t sure if this was normal, but after speaking with friends the next day, it became clear they were very likely stale.

The atmosphere didn’t help either. Two families allowed their children to run around the restaurant screaming, with no intervention from the parents, which made it impossible to relax or enjoy the visit.

Overall, the combination of poor‑quality food and an unpleasant environment made the visit dreadful. I cannot recommend Kaspar’s and would not return. It was a complete waste of money and time.

Got my order wrong, didn’t bring cutlery, when we said about our order they wouldn’t change it. We where the only people there and food was still col, the waitress (Valle) was to quite so we couldn’t hear anything she said.

Staff do not know how to smile with zero customer services, one order was wrong and had a hair within it! No apology just changed it with no comments. If you want to go somewhere that is overpriced with no happy atmosphere then this is the place, at one point the staff members never smiled called on what I can only believe to be the manager out of an office, same lack lustre sour faced approach.no wonder it was so quiet which doesn’t explain any of the Iong wait times! Was considering here for my sons birthday, not now as it has such a sad unhappy vibe.

Disgusting toilet in Loughton branch which looks like it hasn’t been cleaned in ages. Pointed this out to the only member of staff and was told ‘it’s not that bad’. We left before finishing our desserts as too nauseated. No joy from customer service. What happened to health and safety ! The place poses a risk of disease especially to children. Check out toilet before ordering anything in there. Never again !

Ordered an Oreo Crunch Waffle and Kinder Bueno Milkshake last night , it was delicious!
Super fast service and kind staff who made sure I had everything I needed. Will be coming back again soon 😊!

Really bad customer service. didn’t get greeted properly just glared at till we spoke. didn’t ask us what we wanted when ordering just stared until we spoke first again. Toilets were disgusting, almost slipped on the way out. Gone very down hill since it has been opened.

After hearing good reviews and never having been before, I went, and for what we got, it wasn't worth the price! I expected my waffle to be hot! The whole place was dark and dingy, and the atmosphere, even the staff, was as cold as my waffle. £2.45 for a can of Pepsi is also a monstrosity. I definitely won't be returning and won't be recommending ita

Ordered Sunday 15 feb from Norbury
Was told 15 mins hour later no delivery absolutely unprofessional, should be shut down seeing so many 1 star reviews, why are they allowed to get away with such poor customer service 😡