Kaspa's Desserts - Milton Keynes Avis 10

Absolutely disgraceful service!
Three of us ordered 1 dish came out waited about 10 minutes for the other 2 to come to the table and when they did they were stone cold...
Called a waiter over he took the dishes without saying a word went to the counter to see what was going on asked for a refund as had somewhere to be... Ansa the manager point blank refused as was apparently remaking the two waffles which we had not asked for... told her I didn't want or ask for another 2 but they were apparently making them already so couldn't refund, however when I asked to see where these 2 new waffles were she couldn't show me after about 10 minutes of arguing she then told me she had thrown them away again this wasn't discussed with myself she then proceeded to tell me my food wasn't cold in which case is calling me a liar!
Appalling behavior all around.
She showed me a picture she had on her phone of the bin with 1 waffle in with no toppings visible as she had "thrown it in upside down" i have never recieved such disgusting service at any establishment in my life!

I will Absolutely be taking this further.

AVOID this place its foul!

Louie at the cmk is the best waiter he served everything by himself, he is a credit to the MK kaspas team. The desserts were all hot and delicious. He remembered everyones orders great service! The menu has a huge selection.

Kind regards
S m

Thank you for the delicious food and the lovely experience - Johnathon, Gopal and the rest of the Milton Keynes Kaspas team!

Delicious food served in a relaxing and friendly setting - with great service!
We are converted and will be back!

The service was very slow (the actual guy serving was lovely the rest weren't) the orders came out mixed tables and took ages, my sons had finished eating completely by the time mine came out so I was sat eating on my own, the manager couldnt have looked less interested in anything I had to say and pretty much rolled her eyes when I also pointed out no toilets had loo roll, it was not busy at all in there so no excuse really, bar the one guy showing people to tables the rest were not friendly or approachable

Kaspa's is consistently fantastic. Huge menu selection, incredible tasting waffles and sundaes, and great presentation. A truly indulgent and perfect sweet treat every time! Would recommend to everyone!

Lovely service, great portions, answered great prices. The young man hosting was lovely!

Amazing service very good waiter Johnathan was really nice and gave us nothing but respect and kindness!!!

Ism very unhappy bought ice cream com them got wrong order it’s happened twice we called I was told I will get refund till today they tried to blame just eat bu. It’s no just eat they gave wrong order order

Horrible services took 1 hour for one waffle waffle was cold and hard

Shocking service from MK branch, my son had a massive long hair in his waffle, when husband complained, they said they could make another one but wouldn’t refund the money! Absolutely disgraceful customer service and no faith in the process of cooking another one and same thing happening. Shall not be returning anytime soon and I suggest no one else does either.