Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.
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Lisez les avis des autres
Kern WIFI notified ahead of time of a speed upgrade that would necessitate for the MicroTik haP AC-3 to have a firewall and firmware up date. The disruption was very minimal with little down time. Th... Voir plus
Our old wifi provider out of the blue gave us 30 days notice they were not continuing. A quick google lead us to Kern Wi-Fi and the rest is history. Communication and understanding from the very fir... Voir plus
L'entreprise a répondu
Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had mult... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We supply Fibre, NBN, Fixed Wireless Internet, VoIP, Event Wi-Fi, Electrical and Radio Communications to residential and businesses all over Adelaide and South Australia. Let us show you how fast we can get your internet working. We also specialise in servicing the black spots. To learn more, call us today or browse our website and view our plans. We’re here to help. We are 100% Adelaide based owned Licensed Carriers and Electrical Contractors and work with many local communities to provide high speed internet and electrical services. We have every part of the process covered with high quality, high capacity internet connections that are provisioned to your Home or Business. With a KernWi-Fi Installation, you can rest assured, knowing all our installers are fully insured, trained and qualified to Australian Standard to the highest levels. All KernWi-Fi Supplied equipment is Tested and Tagged to AS/NZS 3760:2010 Standard as per our Electrical License # PGE 308911.
Coordonnées de contact
91 King William Street, Adelaide, 5000, ADELAIDE, Australie
- 08-7100-5432
- info@kernwifi.com.au
- kernwifi.com.au
4,8
Excellent
203 avis
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The fast response and the complete…
The fast response and the complete fixing of our problem within two days was just amazing
As always Christine did an amazing job of remote diagnosis and Dave did such a fast and efficient repair on the roof
Much appreciated
26 novembre 2024
being able to talk to a human
14 novembre 2024
Good technical advice for our needs.
Good technical advice. Exploring alternative options. Equipment tailored to our needs. Commissioning equipment for us. Fair pricing. Would recommend to others.
15 octobre 2024
We have been having trouble with the…
We have been having trouble with the WiFi for over 5 months now and we got a lot of help from them and yes we where supposed to be getting 50 but we where only getting about 15-20 so it was upgraded to 100 but for the past 2-3 months we got it put up we are lucky to get 30-40 I was getting feedback when I sent photos off the scans but now for the past month no reply at all I’m now considering on cancelling WiFi every Wednesday night it drops out and freezing and it keeps saying on the screen “your internet connection is unstable” so it’s not us we have one of the top routers on the market that cost nearly $400 so it’s not our router and anyway we tried their router and it was worse with the connection. I have been happy with kern but now im rethinking that
18 octobre 2024
very helpful still considering the move
25 juillet 2024
Answered my question in good time still…
Answered my question in good time still considering in going across from one of the bigger provider also they were honest in there quote
17 juillet 2024
Avis spontané
Great customer service with fast…
Great customer service with fast responses.
Great to be able to support an Adelaide business.
22 mai 2024
Logged a support issue after hours via…
Logged a support issue after hours via the Web. Was looked at shortly after and fixed within the hour. Good service.
17 mai 2024
Avis spontané
Once again
Once again, Kern has provided excellent service with some amendments to our wifi reception.
22 mai 2024
Wow, this local Adelaide company deserves 7 stars
As a loyal customer of over 24 years to two other local Adelaide ISP's 18 years with one and 6 years the second. I always try to support local businesses. After more than two years of frustration and continued service interruption and down time, I started calling around trying to find who can give me local product with local tech support.
And here I have found the best customer service with Kern WiFi. Christine you are an absolute breath of fresh air. After cancelling my account with another provider after 5 straight days of outages I came across Kern. I needed reliable Internet NBN was available. Christine had me up and running in 15 minutes. Others were quoting days.
We then discussed upgrading to fibre to the property. Again I was advised by others 6 - 8 weeks maybe longer.
In short from my first phone call, I was live with standard NBN in 15 minutes. Christine booked the fibre upgrade and an email arrived later that evening confirming attendance the following week to inspect my property for suitability for upgrade. Techs arrived and did the job in the spot. In short from first contact NBN up and running in 15 minutes and 8 days later the Fibre connection went live. I can't recommend highly enough to speak to these people at Kern WiFi for your internet needs.👏👏👏
16 mai 2024
rang on sunday thanks
24 mars 2024
Avis spontané
Great Personalised service
Great Personalised service - prompt and efficient all problems solved on the day no waiting.
15 février 2024
Very polite and fix the issue promptly
30 janvier 2024
SCARC SUPPORT
The team at KernWi-Fi go out of there way anytime of the day and night to make sure pir service is spot on, the amount of technical support and advice is amazing thank you all so much.
15 décembre 2023
Avis spontané
They followed up
They followed up , were keen to get done b4 Xmas. Good friendly service.
19 décembre 2023
Avis spontané
prompt and efficient service
28 novembre 2023
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