Superloop  Avis 1 986

Very helpful, Sebastian gave me all the information I needed.

All answers provided clearly & set up straight forward

Atrocious customer service.
I wanted to disconnect my service and they wouldn’t let me do it via email then I waited almost half an hour on their chat box and it always said approximately 2 more minutes.
They treat their customers like shit once you are signed up

Great customer service Celine

Erson was the the one i spoke to and created the case number 7265223 on 16/04/2026 regarding the issue of my internet not working. Then i just realised today through the app with chat agent that the ticket raised was closed on the same day. Erson was telling me an inspector would come on the 17th to check my service because it was obvious something is wrong with the connection. And there will be communication within 24hrs with me. Nothing happen. No fix. No communication, nothing resolved. Obviously because the ticket was closed This affect my work as i work from home and affect my family operation.. I would give a negative rating if there was an option. Please resolve your customer problem as i pay the bill on time always

Lei was extremely helpful and knowledgeable. The transaction was quick and easy.

Alas was very patient with me ( a non - techy) and helped me to sort my internet problem out

Abby was very helpful and patient. Great service.

Omg what an amazing service provided by Sheryl. Our Foxtel Now App had not been working for the last few days and Foxtel was no help whatsoever. So I thought I would try Exetel. How lucky was I that Sheryl was the one that answered. She tried a couple of easy things first and when that didn’t work we tried something else and it was fixed. She was so lovely the entire phone conversation and gave me the impression that she wouldn’t get off the phone until my problem was resolved. I have to say I started the phone call doubting my problem would be resolved and I’m so happy that was not the case. It only was fixed because of Sheryl. If I’m in need of help in the future I wish I had Sheryl’s direct line.

Abby was really good and heaps of info to make my decision to change providers easy and quick

Great service

Leslie was very knowledgeable and very helpful sorting out my issue.

Great customer service, explained everything and patient while we set it all up.

Sebastian was knowledgeable and professional and promptly set up our account and respond to questions I had.

JoJo was extremely helpful and efficient in setting up our account and new internet and mobile plans. Top effort.

Jay was amazing. He was straight to the point, professional and helpful.

Mike was excellent and extremely knowledgeable about Superloop's products. He took his time to walk me through the sign up process and was very patient. He is a great ambassador for Superloop. Hoping that the product is as good as the staff.

Celine was very helpful with assisting me in understanding the type of modems and wifi equipment I would need to optimise internet speeds and connectivity in my house.

Erika was great. Thanks for your help